Hostaway

Pros: [sensitive content hidden] was amazing, thank you so much. Hostaway's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. [sensitive content hidden] take ownership of issues and follow up until everything is fully resolved, which has saved us a lot of time managing multiple listings across Airbnb, Booking.com, and our direct website. Overall a reliable partner for day-to-day operations.

Cons: Nothing major to complain about so far. The support team always closes the gap quickly when we ask. Thank you

Pros: Amazing customer support which makes the system easy to use. [sensitive content hidden] is our customer success partner who is lovely and really patient with showing us the system.

Cons: It has so many features sometimes it can be a little bit overwhelming to look at, but once you know it, its great.

Cons: Nothing it was very smooth. Biggest thing for me was for numbers to sync. They are and I am very happy!

Pros: $81

Cons: At this time, we honestly do not have any negatives to report about Hostaway. Our experience has been very positive overall. The platform has been reliable, easy to use, and extremely helpful for managing our property listings across multiple booking channels. The integrations work smoothly, the automation tools save us a lot of time, and the customer support team has been excellent whenever we’ve needed assistance. So far, Hostaway has met or exceeded our expectations, and we look forward to continuing to grow our business using their platform.

Pros: everything.

Cons: speed of implementing airbnb new features like dynamic cancellation policy

Pros: Onboarding support is comprehensive and tailored specifically to our needs. This has allowed us to seamlessy enhance our accomodations offerings.

Cons: There was a lack of ability to trouble shoot in the moment when we were experiencing a problem with a booking enquiring received through AirBnb.

Pros: The customer support is great, They can be very helpful when you need questions answered which I very much appreciate.

Cons: Not enough available on the app>sohuld be able to do all the things you can on the computer that would be helpful

Pros: Customer support [sensitive content hidden] was excellent. Really quick answering the call and only 2 mins to help process the payment

Cons: - all was good I like Hostaway. Good product to use. The platform is clear and good to use. I really like it

Pros: Fantastic customer service. [sensitive content hidden] was knowledgeable, fast and friendly. Helped ease the process and was very professional.

Cons: Price point is steep in my opinion. I understand they are a platform that works hand in hand with others, but still find the monthly fees high.

Pros: Working with [sensitive content hidden] during the onboarding made my life so much easier. She was very calm, knowledgeable, and patient.

Cons: It is impossible to learn it without a guide. I would recommend a pre-onboarding checklist. I wasn’t aware I needed to have Stripe up and running for the 1st call so just make sure folks know.

Pros: [sensitive content hidden] was a great teacher. He was very patient and detailed in his explaination of the hostaway software.

Cons: The diffent ways you have to input properties into different platforms. The billing is Questionable. I am confused. I also would like to have accounting intergrated with it without having to use a third party software like quickbooks

Pros: I like that hostaway has the ability to connect with multiple booking platforms in one place which can streamline our operations and increase revenues. The onboarding support from our rep [sensitive content hidden] was great.

Cons: There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue.

Pros: Very helpful with my issue and helped me link my QuickBooks to Hostway. Walked me through the process

Cons: I do not have any issues currently with Hostaway. Customer service has always been helpful when needed.

Pros: [sensitive content hidden] was very patient and helpful. He guided us through as of the different steps in logging in..

Cons: nothing

Pros: What stood out most was the quality of support and customer engagement, especially from [sensitive content hidden], our Customer Success Manager. She has been responsive, proactive, knowledgeable, and genuinely invested in helping us succeed. The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management.

Cons: Like many powerful platforms, there is a learning curve when first implementing and optimizing all features. Some advanced configurations and reporting could also be more intuitive. However, the support from the CSM team helped overcome these challenges quickly.

Pros: It saves a lot of time, and you avoid overbookings in this way. It was good to have a trainer who explains you the whole system

Cons: Issues with exporting, for example not all prices got synchronised correctly, also when changing the amount of bathrooms, this took a while before the change was actually made.

Pros: Hostaway est une excellente plateforme pour gérer des locations saisonnières de manière simple et efficace. L’interface est intuitive, les automatisations permettent un vrai gain de temps et la synchronisation avec les différentes plateformes fonctionne très bien. Le support client est également très réactif et professionnel. Un grand merci à Sou pour son aide, sa patience et son professionnalisme tout au long de l’assistance.

Cons: Honnêtement, tout s’est très bien passé jusqu’à présent. Je suis satisfait de l’expérience globale avec la plateforme et je n’ai pas rencontré de problème majeur.

Pros: [sensitive content hidden] Helped me get my site fixed when converting over from standard to pro site. Im very happy with the customer support I have recieved.

Cons: That I did not call sooner. I procrastinated to not deal with customer service but Nino made things easy and stress free

Pros: He’s was so helpful. Thank you [sensitive content hidden] for linking my account with VrBO when it’s taken me weeks to do so!

Cons: It has a huge learning curve. That can be hard for new hosts but it’s worth it once you’re going and running

Pros: me gusto que es explicación y al mismo tiempo se hace la practica. adicional que tiene todo incorporado

Cons: seria ideal las clases hacerlas mas seguido, osea terminar promedio en una o dos semanas. haciendo las actividades allí mismo.

Pros: Hostaway has a lot of possibilities to automate things and it works very good. The app is very nice to work with, I recommend it for property managers!

Cons: That you need some time to understand everything in the beginning. Hostaway has a lot of tools and automations and that is very good, but it's in the beginning not that easy to understand them all. But they have a very good onboarding where everything is set-up and explained very good!

Pros: [sensitive content hidden] made the process of learning the platform very easy. The integration of Airbnb listings is quite simple and it’s easy to navigate.

Cons: The website builder is not quite to par with the industry. I expected the direct booking website platform to be at least average in terms of use and feel.