Owner.com

Pros: We selected this vendor initially because their ordering website interface was visually appealing and seemed well-designed.

Cons: $7a

Pros: Owner provides a good looking and a fully functional app and website. It has a great workflow for getting customer feedback and if something went wrong with an order provides us a mechanism to address it before a bad google review gets posted.

Cons: The price. This is not a cheap option. Needing a seperate POS system to integrate with and not having a wholistic solution. Limiting delivery to a max of 10 miles.

Pros: We love the approach and philosophy that Owner.com offers. Their platform has given our business the opportunity to operate more efficiently by streamlining our processes and strengthening our systems. The website and marketing upgrades have been a huge plus, and we’ve seen an increase in our average check through online orders. Most importantly, our customers are happy, and the platform has been extremely easy to use.

Cons: One inconvenience we currently experience is having to manage two separate rewards programs—one for online sales and another for in-house customers. An integrated rewards system would be ideal and would create a more seamless experience for both our team and our guests. Another challenge with our current setup is the five-mile restricted delivery radius through the DoorDash integration. It would be more beneficial to have a standard delivery fee within the five-mile radius, with the option to add an incremental delivery fee for additional miles. This would allow customers outside the current radius to continue using the third-party delivery integration while maintaining delivery pricing.

Pros: The platform has a clean interface, and the idea of helping restaurants drive direct orders instead of relying on third-party marketplaces is appealing. The rewards system and app experience for customers is polished, and onboarding initially feels promising. In theory, it aims to help restaurants build long-term customer relationships.

Cons: $7b

Pros: I love the customer service and the features are really easy to use and learn. The dashboard is simple to understand as well.

Cons: I am only able to send out 2 text messages a month, which is extremely low. They do not have any customer segmentation features. Lastly, I wish they were more integrated with POS systems (I'm with Square). I would like to be able to 86 items on my pos and have it reflected on owner.com

Pros: How quickly the website got up and running. The speed at which the website went live, apple pay and google pay options are seamless for the consumer, it's as the amazon for restaurants.

Cons: Not being able to have our catering on the app or mobile version. I hope the can fix this soon as this was the main objective for installing the technology.

Pros: easy to set up and to use. the web page is very user friendly and allows you to make changes easily.

Cons: once set up, its hard to get them to assist with things missing. I ve tried contacting the person that did the set up and he doesn't answer or directs us to call costumer service.

Pros: Great customer service. Very quick and easy to setup and use on both the onboarding process as well as the back end.

Cons: Nothing at this time. I haven't found anything that is hard to use and things I haven't been able to figure out I've been able to get help easy.

Pros: Our initial setup and conversations were very thorough. And after we went live, the chat/customer service was super helpful

Cons: Our pos system is Toast, so we had to use an otter integration. It seemed a little like too many places to upload information and verify schedule.

Pros: The customer service is great they help you all the way .infact the intail setup was quick and we were up and running in a week from the time we signed up .thankyou to [sensitive content hidden] who were very pateint with us in this whole process

Cons: May be a direct point if contact is something i prefer .but still thr customer service is peompt enough.

Pros: It combines website, online ordering, marketing (email/text), and CRM in one place, which is easier than juggling multiple tools. Delivery is the best. I like how they offer gift cards.

Cons: Automated promotions run by default and aren’t easily modifiable, leading to unexpectedly large discounts being sent to customers without owner review.

Pros: they are very professional and they know what they are doing, they went over the platform with me thoroughly.

Cons: I am very new with owner.com (around two weeks now) , so far I didn’t have any problems, or faced any issues.

Pros: As a restaurant owner, I was looking for ways to increase sales and found Owner.com. Initially, I didn’t know much about it, but I decided to try. To my surprise, they offer excellent technology that helps small businesses like mine grow awareness. The app was amazing!

Cons: Setting up the demo. They are scheduling too far in advance. I was looking for something sooner. However, they contacted me quickly and explained their services. I agreed after that and immediately received a Zoom demo with one of their reps.

Pros: What stood out most was the onboarding and sales experience — both were smooth, clear, and set expectations well. The platform itself is strong, and when we did run into post-launch issues, their tech support team was responsive and resolved things quickly, which gave us confidence in the long-term partnership.

Cons: There are a few features and workflows that don’t yet function exactly as we need for our operation, which created some friction early on. That said, the team acknowledged the gaps quickly and has been transparent about improvements and fixes planned for the longer term.

Pros: Everything from the first phone call to our developer has been top notch. They walked us through everything.

Cons: Nothing to report, they walked us through each step of the way. Love the website that they designed!

Pros: Managing multiple locations became much simpler once we moved to a single, all-in-one system. Instead of juggling different platforms, logins, and reports, everything now lives in one centralized place. This has made it much easier to track performance across all stores, manage online ordering, and oversee sales from every channel in real time. Our team saves time, reduces errors, and stays aligned because everyone is working from the same source of truth. Overall, the system has streamlined daily operations, improved visibility into the business, and allowed us to focus more on growth, consistency, and delivering a better experience for our customers.

Cons: Honestly, there wasn’t much of a challenge at all. The setup process was straightforward and easy to follow from start to finish. Everything was clearly explained, and we were able to get up and running quickly without disruptions to our daily operations. Even with multiple locations, the transition felt smooth and well organized. Our team didn’t need extensive training, and the system worked as expected right away. Overall, the simplicity of the setup made a big difference, saving us time and avoiding the usual headaches that come with onboarding new technology.

Pros: Owner was able to produce a better version of our previous website and app, for cheaper than we were paying before. They also track our SEO, allowing us to target customer bases better and shore up issues we find along the way. They also make saving customer information for online payments simple, allowing for more retention in potential customers.

Cons: The primary negative in working with one of their websites is that while it is easy to build out pages for the site, more advanced customization isn't possible on your own or at all in some cases.

Pros: They help you from the start of setting up the program to building it, all the way through it, till it is set perfect for your restaurant. We are looking forward to using all of the tools and items available. Also was vary thankful for the saving in starting up. The whole crew was great!

Cons: Everything was pleasant, no problems. Even with a few reschedule we never missed a beat finished everything and set up with in a week.

Pros: The onboarding was simple! Kev and the team at Owner.com walked us through the set up of our website and made sure we had the right set up on the back end to meet our goals.

Cons: We are not a big "take out" restaurant so I worry about hitting growth goals. They ar4e coaching us through the process.

Pros: Onboarding was incredibly easy and informative. The learning curve is also very small. Very intuitive back end to make updating our webiste and menu incredibly easy.

Cons: ROI is not immediate. It takes a while for all systems to be running efficiently and optimally. After a few months that should not be an issue.

Pros: My team at Owner.com were a joy to work with. [sensitive content hidden] did an incredible job teaching me about all the aspects of Owner.com and how they could help my business. [sensitive content hidden] was amazing (and fast) at coordinating with me on the build of our new website and mobile apps.

Cons: I've only been with Owner.com for about a month. I have had nothing but positive experiences to date.

Pros: Ease of setup and use. With our previous system we had very little control over the appearance of our online ordering site and website. We also have never had an app, and we have been in business since 1975. Now we have apps on the Apple Store and Google Play store. Our SEO rankings are already improving after just three weeks. Customer service, onboarding, and support have been a plus.

Cons: There are some things that have to be customizable based on the business, and although we have found workarounds (like options for our locations not using the platform to be represented on our website) but there should be more consideration for businesses with multiple locations if and when they are not all signing up. We signed up two of our five locations on a trial basis and it was a little frustrating getting the locations not participating to still be represented on our website. We got it done, but it was trial and error.

Pros: If I had to pick one thing, it’s the control we got back. The platform makes it easy to own our online ordering, customer data, and marketing without relying on third-party apps that drain margins. It actually helps us build direct relationships with our customers, keep more of our revenue, and run things our way. It’s practical, reliable, and clearly designed with restaurants in mind.

Cons: curve early on — not because it’s overly complicated, but because the platform does a lot more than the average restaurant system. Once you get the hang of it, it’s smooth, but the first week takes a little focus to explore everything and dial it in.