BrandWide

Pros: They're super strong communication, customer tailored support and will always be there when you need them!

Cons: Nothing at all honestly. They were there at all times when I needed them. Compliance functionality was pretty cool as well.

Pros: Engaging with BrandWide for the development of our CRM system has been a fantastic experience. We would particularly like to extend our gratitude to [sensitive content hidden] , whose dedication has been instrumental in the smooth implementation of our system. He has consistently been available, providing invaluable assistance throughout the process. We wholeheartedly offer them a five-star rating and highly recommend their services.

Cons: There were no substantive negatives to report during our engagement. On the rare occasions if a minor issue did arise, it was addressed promptly, handled with complete professionalism, and resolved without any disruption to our progress. The consistency and reliability of the support provided left no areas of concern throughout the entire project.

Pros: Value for money. Great support. Easy to use and Marketing was a great feature. User interface was flexible and easy.

Cons: Don't really have any cons. It checked all of our boxes and did exactly what we needed it to do. Great overall experience

Pros: BrandWide has built our CRM for our unique purpose and continues to enhance and support our staff with updates and improvements for ease of use and reliability. We looked at several alternatives and found Brandwide to be superior in client support and overall value for our budget.

Cons: At times we have had trouble keeping other platforms connected to our CRM including payment platforms though it appears that the connectivity issues usually lie with the other platforms and not BrandWide. In any event, client support when we have a hiccup is fast and results oriented.

Pros: The customer service at Brand Wide is great. I work with [sensitive content hidden] and he is professional, quick to answer and always tries to make the process easier for me. The CRM is easy to use and understand unlike some CRMs I have used in the past.

Cons: I wish the reporting was more customizable. However, anytime I need a report built or customized a specific way, [sensitive content hidden] looks into it. So far, he has been able to build reports I have requested.

Pros: Scalable solution that is customizable to our business needs with round the clock support. It was also very easy for our franchisees to learn to use for their sales reporting. It is helpful for automating franchisee communication and task management. As we grow we will be able to use it to improve our franchisee's experience and streamline growth.

Cons: I don't have any Cons to list at this time. Even though support is in a different time zone than us, this has not been an issue.

Pros: Their customer support team is exceptional, always responsive and ready to help with onboarding, customization, and training. We also appreciated how flexible and scalable the solution is.

Cons: There have not been any cons to BrandWide. The team has been great to work with. We asked for training videos, and they are working on creating them for us.

Pros: The support has been great. [sensitive content hidden] is fantastic to work with. We really appreciate his partnership with us to customize this product to our needs. He is very prompt to respond and always helpful.

Cons: So far I have not found anything to not like about it.

Pros: Customer service and support was ALWAYS timely and helpful.

Cons: I liked everything about their platform and team. Great people!

Pros: The Brandwide team provides excellent customer support.

Cons: There is nothing I don't like about Brandwide. If the team could consider allowing multi units to be accessed from one login, that would be helpful.

Pros: I appreciate that the implementation program is not one-size fits all. They customize the platform to meet your needs and are very hands-on with support.

Cons: The user-interface on the franchisor side has a little bit of a learning curve and requires hands-on training in the beginning.

Pros: Avik and Manu are both extremely helpful and great to work with.

Cons: It is a little difficult to understand the system, but the team is very helpful whenever we get stuck.

Pros: The support system is excellent. Anytime I need help with anything they are available.

Cons: The system is great. Certain things are still in progress.

Pros: Easy functionality, easy to learn the software

Cons: Nothing, i cant say anything wrong about this system

Pros: It's a complete package and easy to use. Customer support is excellent.

Cons: BrandWide has not major flaws. Like any software, there can be minor problems but the support team is quick to get it right.

Pros: The workflow and automation features linked with the ability to track prospect interactions creates a powerful CRM. Understanding your prospect and client behaviours equates to more sales.

Cons: It had handled every task I've needed it to do so there is nothing to not like.

Pros: Ease of use Royalty tracking Notes and attachments

Cons: email invoice feature - would like it to save preferred email address

Pros: Everytime we needed the software to do something, the functionality was there. We just had to learn to use it.

Cons: We are very happy with the software. Support has been great

Pros: I really like the easy dashboard and the the control that i can have for my franchise operations. Support is better than the other products that I have used

Cons: They should have more custom packages as my clients were asking for it

Pros: Software is good from the franchisee standpoint and exceptional from the franchisor side.

Cons: It took a while to learn how to use it. But, there are so many

Pros: I’ve tried other softwares but they listen to our requests and implement them. Their team works hard to get our requests implemented. From CRM to newsletter s to user library they have it pretty good.

Cons: There’s a little bit of a learning curve with the software which requires some training which they provide.

Pros: This software is highly customizable and all the franchisees prefer using it compared to other crms. The support from the team is phenomenal!

Cons: The billing could improve and they could have more you tube videos regarding training

Pros: BrandWide offers a tremendous amount of flexibility to be sure they will meet their customers needs. No one is placed in a box with their products. Tell them what you are trying to accomplish and they will find the solution for you.

Cons: I cannot think of anything at this time