Upper Hand

Pros: It has gotten faster and better by the day s mouth, year!

Cons: Still has too many steps for calendar view to see full view of instructors

Pros: Es una herramienta que es economica para todos los servicios que ofrece.

Cons: Le hace falta ser mas intuitivo es algo complicado acostumbrarce al principio.

Pros: Price is really inviting compared others out there.

Cons: Nothing yet, started using recently and everything seem good.

Pros: The modern look of Upper Hand is definitely appealing. Compared to other systems, Upper Hand has the flash of excellence from the outward appearance.

Cons: Once purchased, navigating and setup becomes very challenging. I would recommend end to end testing as the customer to navigate through the workflow. We recieve constant feedback from customers that the online process is confusing to navigate. There is some potential with this platform, but that depends on how quickly enhancements are rolled out. Our use case is batting tunnel rentals only, and so far it does not align with an ease of use solution without some heavy lifting.

Pros: The calendar and scheduling are most useful, along with the membership and contact functionality!

Cons: Some of the areas don’t tailor exactly to the baseball/softball sport specific or multiple team/organization layout.

Pros: For private trainings, the amount of options for events are numerous. Parents can usually book easily

Cons: Marking availability is not always easy. And changing the trainer or time of a session isn't done in the same window.

Pros: The Service and response is fantastic. The people I worked with are courteous and patient. I love working with them and it is nice to know that they are there when we need them.

Cons: Signing up a new client could be a little easier

Pros: This takes a bit to get use to but when you implement all the options it makes biz life easy! Way too many good things to list. This software takes care of all my biz needs, Calendar , Scheduling, income , memberships , camps, point of sale ,email lists just to name a few.

Cons: A few things in the calendar are a tad buggy but Ive learned how to get around them.

Pros: I like the modern layout in the back office. After getting past the learning-curve it was easy for me as an administrator to work with.

Cons: We had clients who indicated that the site was not user friendly. Made it difficult to book.

Pros: The software is easy to use. The product has evolved over the years to accommodate our client's needs.

Cons: Customer Service has been non-responsive at times.

Pros: Mobile access for on the go checking of registration lists.

Cons: Doesn’t offer a good private training booking experience.

Pros: It is pretty easy to use. I was going to use zen planner but ended up backing out due to it being so hard to learn. Upper Hand has been great when it comes to learning the system and running with it.

Cons: There isn’t a calendar that list all the available times for the month for clients to choose from. I’ve had some clients suggest adding a calendar that lays out the month and the available times.

Pros: Everything is great with the software. I haven’t used anyone else for my business so I don’t have a whole lot to compare with. But all in all, it’s been perfect for my business.

Cons: Once again, this is the only thing I know of. I’ve been with UH for 7 years now and they have progressed well. Thumbs up!

Pros: The ease of use in scheduling, payments, setting up memberships

Cons: There are some features I wish could be different but overall it’s great

Pros: I enjoy the Memberships option and payment plans

Cons: The fact that clients can’t use their credits for all of their participants. Each participant needs to purchase packages and they can’t be shared for all the kids in the family

Pros: What I like the most is its functionality and versatility

Cons: So far I haven't found anything to dislike

Pros: I love how easy it is to use and can get revenue reports and NO DOUBLE BOOKING

Cons: Wish you could send out a MASS EMAIL not just for an event. Wish you had a call hotline. The bubble nobody ever answers

Pros: Really nice way to have all your clients in one system.

Cons: Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership.

Pros: Scheduling, pricing, and customer service

Cons: Some of my customers have trouble figuring it out. It doesn’t seem really easy to use for all.

Pros: I like that we can use it to book and pay for lessons

Cons: The membership that are supposed to be helpful for auto renewal are sometimes more trouble than what they are worth. Either we need that fixed or we need to do away with the memberships.

Pros: The few years I have been with Upperhand I have seen them implement three or more product changes that I have recommended. They have an amazing ability to grow and implement what real users are asking to improve.

Cons: The thing I have liked least about the software is the payment after a session but that has been resolved from what I can see. You can now book and pay later.

Pros: Honestly, not much as it isn't user friendly.

Cons: We get emails DAILY about things not working. Simple things like memberships and credits prove to be difficult. The wording is not every day language so it is hard to implement things without reaching out to customer service. Every time I try to do a live chat no one is ever available.