RazorSync

Pros: As a daily user for Razor sync, I can say it has its hits and it has its misses. Sometimes we have a good day of use, then other days it's not so good. These are my experiences with this program.

Cons: The improvement should be testing out why we experience the internal pages lost every other day. This has happened pretty regularly since using the program. It slows down our productivity and we can't do most of our work when this is down.

Pros: The flexibility of the invoice entries. I can edit as needed.

Cons: I'd like to see the ability to automate discounting and service charging for credit card payments when invoicing services

Pros: The ease of the technician invoicing and collecting payment in the field.

Cons: Information has to be entered repeatedly.

Pros: scheduling customer appointments and firld staff work schedule

Cons: seems to be glitchy from time to time, mixing customer data screens if your not careful it could be a big deal.

Pros: I did not choose this product. I do like that it’s mobile.

Cons: My colleagues, and I have made suggestions, and none of them were addressed to finality.

Pros: That it’s easy and simple to navigate where you are going when you are already dealing with a problem or situation out in the field. You don’t need your app to give you more problems.

Cons: How do you have to add a whole Nother step to get to your work orders or your work details and if the app does not load or completely load I have removed it from my phone and put it back in my phone. Everyone is having the same problem.

Pros: RazorSync is a great utility for our needs as we go from job to job on a daily basis. Creating customers on the fly and invoicing them immediately is very valuable. Accepting payments afterwards is a breeze. Being able to email our customers afterward for their records is fantastic as well.

Cons: The only gripe I have is how the software defaults to the "invoiced - paid" status after creating the invoice and editing it. I don't understand why the software does this by default. It should only change to that status once the customer has actually tendered payment and we have processed their payment through the app by pressing the "payment" button.

Pros: Very easy to search customers, edit them, and schedule them.

Cons: Very difficult scheduling and editing scheduled appointments.

Pros: The time management and attendance features worked really well

Cons: adding tasks/jobs was very convuluted and clunky

Pros: I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future.

Cons: When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address.

Pros: The customizable options were great, now that we are using new software, I miss these features

Cons: Seemed like less and less updates were being done, not really keeping up with the competitors.

Pros: Incredibly useful program for streamlining operations. Customer service is great.

Cons: Could definitely use more customization options.

Pros: I enjoyed speaking and training with the sales and onboarding teams. They have an upbeat and positive energy, which makes you feel good about doing business with their company. Their customer service is great. They were accommodating and tried very hard to help me use the product in different ways to fit my individual business needs.

Cons: The product itself needs a fresh look. If they hired a few designers and made it look and feel as though I was using a product of today, that would help tremendously. However, the scheduling tool is what made me decide to look at other products in the market. Although I liked the drag and drop feature and the fact that you could schedule a job quickly, I couldn't get the view choices to work for me. Sometimes our scheduled jobs overlap in time for a particular user and this looked very messy and hard to read.

Pros: Quickbooks sync, and ease of use. Trying to streamline business for ease of invoicing and collecting etc.

Cons: Service item search takes a while. Lately the app and desktop version has been very glitchy.

Pros: I have only been using for 6 weeks. Learning the process to set appointments was easy. If you forget to complete a field, it won't upload, but rather tells you what you are missing. Plenty of room for notes so technician is well informed before going to customer's home.

Cons: I have only been using product for 6 weeks and haven't found any cons yet.

Pros: Has nice features on desktop not so much on mobile devices.

Cons: Field techs always have issues with syncing and updates.

Pros: It is easy to see how navigation of the software should work. The schedule is clear and has multiple views for daily / weekly / monthly.

Cons: It is VERY "glitchy". Working one day, kicking us out the next. Places don't seem to connect - for example customer notes will appear in one spot for administration, but then the techs don't see it. Tech's will enter a customer notes and administration can't find it.

Pros: The fact that we are able to manage the office notes and field technicians jobs efficiently with integration from other software is the highest plus for us.

Cons: I don’t think there is anything that we don’t like. For us, we just have this learning curve with trying to make sure we utilize every aspect of this software.

Pros: How I can see the whole week and I can easily now what my techs are up to

Cons: Is not too easy to track older jobs and if I enter a previous week and go back have to start over

Pros: Ease of use for the field technicians, We like the idea of the phone app and it's uploadability for pictures.

Cons: The intergration with QuickBooks was not exactly as advertised. We make it work, but it could be better.

Pros: RazorSync allows us to access our customer database, schedule appointments, and invoice all in one convenient place. You can check sales and inventory reports.

Cons: Our technicians in the field can have difficulty processing credit cards or accessing the schedule if cell signals are too low.

Pros: I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Cons: I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.