FieldEdge

Pros: I love how easy it is to use, and how easy it is for our technicians to use.

Cons: When they make changes, they do not train their customers on the changes.

Pros: EASY TO USE AND CONVENIENT SUPPORT BEEN USING THE PRODUCT FOR YEARS

Cons: NOTHING LOVE THE PRODUCT HAD IT FOR HHEARS

Pros: What i liked about FieldEdge the most is the easy to use design and functionality.

Cons: What i liked the least about FieldEdge is there are still some bugs with the software that need to be fixed

Pros: Platform looks glossy and professional.

Cons: Hard to navigate for both technicians/office staff. Platform does NOT allow office staff to access jobs. Platform frequently locks out technicians and office staff. Fieldedge does NOT have a solution for this.

Pros: They offered features to help us evaluate performance and clients.

Cons: Deceptive practices. We were told we would pay 2.7% using Clearent, FieldEdge's owners, but they charged us 3.4% right off the bat. They never admit to weaknesses in the program, but blame the user for not doing it right. Without empathy for our problems, they could not help us. See below for biggest disappointment.

Pros: Ease of use for technicians in the field and office staff.

Cons: Support. We got almost no support from field edge while using their software. We were often left to figure things out on our own.

Pros: Great sales presentation, however it can't perform to the standards of what they are selling.

Cons: The Sales presentation would be great if when implemented it would actually work. It doesn't and they oversell what and how they can perform. Upon launch after 5 months of implementation we couldn't process a customer payment which is fundamental and elementary.

Pros: [sensitive content hidden] - Our implementation specialist was great.

Cons: User friendliness and functionality of the site.

Pros: Nothing nothing at all. Poorly constructed phone app.

Cons: Training was lacking. Poor operating phone app.

Pros: There was really nothing that stood out after using the software that lessened the disappointments and issues we had.

Cons: Glitchy integration with accounting software, mobile app was very disappointing, time tracking was inaccurate, options and features are super basic, training did not succeed in making the launch successful, every task you try to do on field edge takes more steps than it does on the system we've been using so instead of being a time and efficiency saver, it was a boat anchor.

Pros: C'est un outil de gestion de services sur le terrain. Facile d'utilisation, il permet la répartition des services, accès mobile, gestion des ordres de travail.

Cons: C'est un puissant logiciel facile et très efficace

Pros: Integrations were very simple. Helpful FieldEdge Tech Staff made this process easy.

Cons: Customer Service when I have a question to get an answer to help me better use the software, I think the got to questions within customer service can be time consuming. If I do not communicate they way that the help area of the software layout is then I am looking too long for an answer.

Pros: FieldEdge c'est un logiciel très utile pour les entreprises dans la gestion des interventions idéal . Ce logiciel apporte énormément des aides aux entreprises en automatisation des tâches quotidiennes . Ces multiples fonctionnalités rendre le travail plus facile nos services de marketing et dans les entreprises

Cons: Pour moi , FieldEdge c'est un meilleur produit pour la gestion des interventions , des facturations et permettre également de mieux communiquer avec les clients . Je le recommande

Pros: Good app to use in my field of work.....

Cons: Not to many complaints so far...it different from some of the apps I've used it

Pros: It was easy for the most part to set up and use. Easy to navigate and dispatch and kept everything together in one system.

Cons: Customer service is terrible. The system lagged, wouldn't connect, there were mobile issues, you name it. The customer service reps didn't know anything, and if you escalated it to your actual account reps, they were absolutely no help whatsoever.

Pros: Dispatching, Field integration with quick books Invoice. Quotes and and receipts for customers.

Cons: We will see what ma come in the future. I am looking forward to seeing what comes up next.

Pros: long history with the original company they were hvac contractors then started selling the system to other contractors

Cons: SUPPORT HAS BECOME USELESSS I have been in able to access my data base for two months

Pros: Paperless invoicing and link to pay from invoice

Cons: Disappointed in the jump from ESC to FE. Several important HVAC fields N/A in FE like filter info, belt info, zone name most houses have multiple equipment zones. Onboarding seemed hurried. Pulled trigger in Jan finally got up and running March 17.

Pros: Service dispatch gps electronic billing

Cons: The link between feildEdge and Qbooks keeps disconnecting

Pros: We like the ease of using the software. New software upgrades seem very seamless. The Online Support is PHENOMENAL!!!! Support is ALWAYS friendly, attentive, patient, thorough, and FAST!!! They sitkc with me and follow-thru until my issue is resolved or questions answered.

Cons: I used to be able to manage the desktop software from my phone just by logging into my office account. It doesn't work anymore. I KNOW it was likely not designed that way, but it was EXTREMELY helpful when I was outside the office to hop in and do most anything I needed to!!!!! PLEASE correct it :)

Pros: Easy to use; easy to teach new staff member

Cons: Accounting package could be upgraded to a more user friendly version Credit cards - need the software to add the credit card fee to be added to invoice

Pros: The LIVE Humans who are there to help when we don't understand someting.

Cons: The training videos are outdated and often don't answer the question I'm asking. But, more important FieldEdge's partnership with Clearent causes us significant problems. Clearent is dishonest about who they are and in competent at what they do.