Smart Service

Pros: Ability to communicate job information between the office and the field

Cons: making changes to customer names if clumsy.

Pros: QuickBooks integration, ability to export CSV files. MS Outlook user interfact.

Cons: Limit ability to make mass changes to the data.

Pros: The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well

Cons: I prefer to speak with a real person as opposed to a phone tree

Pros: Ease of scheduling and looking up our Clients.

Cons: Sometimes it can be slower then usual to find a Customer.

Pros: horrible overall HORRIBLE HORRIBLE STAY AWAY

Cons: Expensive, they changed the contract on us after paying 5K+ for mobile user accounts wit the promise not to pay monthly, they decided to start charging monthly fee

Pros: Smart Service est un meilleur produit pour la planification, la facturation des projets et est un outil de comptabilité. Très facile et très efficace

Cons: Dommage que c'est pas disponible pour tous les pays

Pros: Improves the accuracy of billing by accurately tracking the time spent on each job.Increases efficiency by reducing manual time tracking processes.Optimizes service schedules and reduces travel time, increasing efficiency and cost savings.Improves customer experience by reducing response times.

Cons: May require staff training to ensure accurate time tracking.Potential for time tracking errors and discrepancies.May require a significant investment in technology and training.Potential for routing errors and inefficiencies if the system is not properly optimized.

Pros: I love that we are almost paperless with this software. This has made everything at the click of your mouse.

Cons: I can not think of anything bad tp say about this software

Pros: The installation team is amazing they answered every question we had and even made a recorded video for our future team members that would be using this software.

Cons: At first it was tough to get our techs to use this digital software over the old log books and notes being entered to system by the boss, but within a week the techs were realizing the increase in productivity and by the end of the quarter saw the payout in commissions.

Pros: The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.

Cons: Due to the customizable design it requires admins that are highly skilled in software use and development. Not easy to navigate, conflicting layers/windows for data.

Pros: Tech support was good only because we paid for the service and they always had an answer or workaround There are no other redeeming qualities about this software and we gave it a very fair shot

Cons: The software uses Microsoft Access and requires constant massaging to make it work properly. It is absolute non-stop crashes, server reboots etc. The technicians tables never synced properly and there was constantly missing data. Imports and exports to and from QB was a constant headache with missing pricing and information. It was a significant amount of energy to deploy and we worked with it from September 2020 to May 2021 when we moved to another platform that has worked extremely well-utilizing the cloud.

Pros: Was easy to use I enjoyed working with it. I always had way to keep my accounts scheduled.

Cons: I used an older Version of their product. I tried to update to their new system but they would not give me a password for the old one and shut me out of my accounts. Was very unfair they would not let me transfer my stuff to another computer. I bought it out right paid on it for three years and it was worthless to me on the old computer. They didn’t even have anybody that could give me a password to open it up. Now I use another company that’s working 1000 times better and actually care about their customers. Would’ve loved to of upgraded to their system but with that kind of customer service with dollar signs in their eyes only I’ll pass. I can still access on old computer after getting it fixed.....Took me forever to transfer accounts to the new system.

Pros: The processes provide me the capability to determine the stage of the jobs.

Cons: Integration was not difficult. I do wish that I had more experience with the report writing to capture information and in the format that I need it.

Pros: This software had the functions that I wanted.

Cons: If you need technical assistance after the second or third year, you have to pay for each year previous to be able to even ask a question! I needed a question answered after the third year and they are trying to charge me over $1600 before even knowing what my question is! I have spoken to several other scheduling software companies and they are appalled by this tactic!

Pros: I appreciate the ability to create different locations under one customer name. We have Home Warranty companies that we contract with and we can neatly arrange their locations and jobs for ease of access. The ability to upload and store images of customers equipment has been invaluable for insurance claims and warranty coverage and keeping track of model and serial numbers. Being able to send emails and texts from within the program saves time and the message!

Cons: Preparing reports that are specific to your needs. I have struggled with preparing a report that clearly shows what items we have sold and how many of them in a year. The screen flickers almost all the time when using Smart Service.

Pros: This software and the I-fleet version are great to use. The program is simple to learn, and a great tool for dispatching and tracking technicians time, parts/materials and notes. This program makes invoicing a snap, and provides a variety of great reports to review customer data

Cons: There are some limitations in regards to ongoing jobs. The software is best used for small businesses that have small one day jobs with one dispatch.

Pros: We really don't use the Software to its fullest. It We love the part we use

Cons: We would love to use the Service agreement billing but we bull a month in advance and the way it is designed we can not use it.

Pros: Having used a few other programs, Smart Service syncs seamlessly with Quick Books. We also run alot of services, we can have 40 stops with 5 trucks, I fleet takes the place of all the paper work orders and makes managing information a breeze.

Cons: syncing the pictures with drop box, there should be a link to keep them in the smart service or I fleet enviorment.

Pros: I originally like the program and the ease of use and the syncing with QB.

Cons: Not cloud based is a big issue and why we will eventually move.

Pros: scheduling and the ability for the work order to convert to invoice in Quick books.

Cons: Wish there was training offered for the software that was not a video

Pros: The scheduling feature works well. Many positive features, photo capturing, signatures, notes. I enjoy the monthly webinars that provide/reap new and old features of the product.

Cons: The downside of this product is the notes stay with the recurring job from year to year unless you create a new recurring job. This is time consuming and causes errors if the new job is not scheduled as recurring. A great feature would be for notes to automatically be archived when the next schedule occurs.

Pros: Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside.

Cons: The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.