SmartSimple Cloud

Pros: Highly configurable web based software with good integration options. It really helps our organisation track grants and report on them for key stakeholders.

Cons: Our system was configured some time ago so certain parts need to be reconfigured to be more standard.

Pros: Ease of use, colour options for organizing information, saving documentation in drafts, linking pay to completion of entering visits.

Cons: The speed of going from screen to screen is the largest downfall

Pros: It was user friendly. Very easy to navigate

Cons: There was nothing that I didn't like about the program

Pros: Web based, can be used from any computer, from home or the office!

Cons: If the web is having issues, can cause a lag, but in the many years I've used, the pros definitely outweighed the cons!

Pros: I like the ease of use and the ability to colour code for client status and the ability to save notes and reports in draft.

Cons: Lack of ability to expand to mobile options to be used with LHIN APO and APR software.

Pros: SmartSimple is fully customizable and scalable to our grantmaking needs. As an organization that processes almost 2,000 grants a year, we needed a robust grants management system. So far, we are very pleased.

Cons: There were some challenges with the inital porting of our legacy grants prior to launch (information not being captured) but now that my organization is fully dedicated to SmartSimple, our data is secure.

Pros: The application can be customized to any business process where you would like to track an entity. This flexibility to seamlessly customize the application without depending on the vendor is a big win for non-profit companies.

Cons: There is really nothing I can say as a drawback of this application as they continuously are evolving with technology.

Pros: I especially like the newly designed user interface upgraded in the past year. It's clean, simple, professional, more intuitive and aligns well with our website branding.

Cons: As someone who moved into a system administrator role with no previous experience in a cloud-based system, it took awhile to learn system configurations. GMS360 is a very robust system with a lot of features. If you're not tech savvy, the learning curve can be steep and challenging.

Pros: SmartSimple can be configured in so many different ways to manage any process. I like that we can use the same platform to manage our grants and contracts. The workflows are a great feature for moving items through our process. Once you are comfortable configuring in SmartSimple it is easy to adapt forms to many uses. The SmartSimple team is great to work with and they really care about their clients.

Cons: Creating workflows is complex. They are such a powerful tool but it is challenging to build them without support. Since the platform is so configurable there are often many solutions to a problem and depending on who you are working with you may get a different solution which may not be the most efficient approach. Configuration can be intimidating since there are so many features available. It is important to have a system administrator who is comfortable with basic coding.

Pros: Ease of use and user friendly. Other than some access issues (primarily because of firewalls and security at outside institutions trying to apply) my users have been overwhelmingly positive about the ease of use of the platform. It has also been very helpful and efficient for internal use and saved us considerable time in the office.

Cons: My concerns deal more with the initial construction of the system and the fact that we are a thin organization with few staff - thus we don't have the insights into the workings of the system that a larger firm might have with multiple users working with it from multiple different vantage points. Initially, we struggled to learn it all and all of the various uses of the system.

Pros: Its configurable and no customizations are necessary. There are lots of choices and the customer support is the best in the business.

Cons: Its totally configurable - a pro and a con - so you need to know what you want. But, SmartSimple is very supportive.

Pros: I like how flexible the system is and the ability to configure the system to meet our process.

Cons: Some of the features are hard to find and it would be helpful to search for key words.

Pros: The biggest appeal for GMS360 when we signed on was that it offered so much potential for the development of an excellent multi-faceted system to serve our foundation's overall needs moving forward. I was also taken by the ethical and moral values of the founders to fulfill their goals in providing high quality, cutting edge technology solutions to help their client's achieve their purpose and goals. This relationship trust was major in our decision on choosing a company we knew we would have a longtime relationship with.

Cons: I did not like how much the system had to evolve over the last 3 years in order to provide the functionalities that we needed. I still think better solutions are needed to create end user reports for presentation. The vast improvements in the past year in design, navigation, and configuration tools have made me feel better about all this!

Pros: Upgrading existing features on the system and introducing new ones through the regular upgrades. The system is flexible in term of the configuration. Most of the time there is more than one way to configure something on the system.

Cons: Sometimes, some enhancements take a lot of time which might not be convenient in some cases. Also, transitioning to new features for an old system might be a bit challenging, maybe if Smartsimple could come up with a way to help its clients to make that transition a lot easier and smother, that would be very helpful.

Pros: The ability to customize the program is one of the greatest assets of the program. It adapts to your business processes in a way that doesn't require you to change existing practices and procedures.

Cons: Not applicable. We have really enjoyed using the product and will continue to build more programs into the system!

Pros: The flexibility it allows us to make customizations on the fly. This software allows us to grow at a pace that works for our company. We always have easy access to support and especially now that support has extended hours this has proven even easier!

Cons: I honestly can't think of any to mention. We always have support which very important to us. Even if there has been an enhancement request that hasn't been possible, we are most often given alternative suggestions or work arounds for what we were trying to do.

Pros: I love the flexibility and expansion capabilities of the software. Love all the workflows and automation to help reduce manual work.

Cons: If there was an update to make pulling variables into templates , workflows, etc. instead of writing a syntax. I can never find the right syntax.

Pros: The ability to customize and shape to our needs is great. Flexibility of its use. It has definitely helped streamline processes that would slow our operations greatly in the past

Cons: Due to its flexibility it can create lag based on the extreme customization done. Having most of my experience in classic mode, it appeared not as intuitive as expected. Reporting tools could be improved.

Pros: The ability for a non-IT user to make configuration changes. There is always a good transition when there are new upgrades and I have yet to have an issue when the system is upgraded. I like the simplicity of the portals and the user interface.

Cons: Not having a back button/previous page button within the system, which can sometimes extend the time it takes to make configuration changes. Not having the option to apply changes in the backup system to production while in backup.

Pros: Efficiency gains are at the top of my list of pros. I also like the look of the white paper design....

Cons: The report functionality needs some work. I wish they also had a out of the box software. The wiki could also be worked on.

Pros: I like how configurable it is, and that whenever we identify a problem or a need we are able to implement the solution in SmartSimple.

Cons: Sometimes it is too customizable and nuanced. There is often room for error. It can also be difficult to find what I am looking for within the system.

Pros: We particularly like the various user portal options, configurable options for every single application and object, and the premium support option as well as easy ongoing improvements.

Cons: We dislike the workload that testing causes for our staff, but we understand that this is necessary with all software because a positive user experience is very important to us.