ExceedFurther

Pros: I like the customization of user defined fields and the very thorough data collection for things like biographical data, gift data, tribute information, etc.

Cons: I feel that the volunteer management module is difficult to use, so we ended up going with a different software to manage our volunteer program. I also wish the recurring gifts worked differently. I don't like how it's not included in the same reports as one time gifts, and having it in a different tab make it easy to forget about.

Pros: It has all of the tools we need! We were looking for a platform that would help us with membership, donor management, and ticketing. This has all of that and more.

Cons: It has so many tools! This system is extremely robust, which means there are a lot of features that take time and training to learn. Once you learn them, it is easy, but it will take time. I do wish there was an easy reference guide that offered step by step tutorials.

Pros: ExceedFurther allows us to house our data on one platform. The staff at Arreva listens to their customers and they make changes to the software to meet the needs of our organization. The staff is responsive to requests for assistance, they provide great training on the modules and they reach out on a regular basis to get to know their customers.

Cons: Would love for them to include a ticketing solution for events and an online calendar for volunteer scheduling.

Pros: The support offered for the product, and the person providing the support is knowledgeable, a good communicator, responsive to my problems/questions. We have learned so much through our interactions with [sensitive content hidden].

Cons: We have no prior experience with a donor system. Because of covid, so much learning has gone to online platforms like Zoom. Somethings are not as easily learned in that environment - there's limited opportunity to do question-answer to further the education.

Pros: The product is very user friendly as someone who has not had much experience with CRM's. I do not see it as complicated, but pretty straightforward and easy to use. I found it very easy to makes fixes which is helpful again to someone new to ExceedFurther. Lastly, ExceedFurther support is top notch from the arreva academy, tools and demo videos. [sensitive content hidden] serves as my ExceedFurther contact. [sensitive content hidden] has always gone above and beyond to make sure I have the support I need and all my questions are answered. He has made himself available by phone, sending me a quick how-to video, or if he needs to research any topics further, he always delivers the best support.

Cons: I have not had anything I have not liked about ExceedFurther

Pros: ExceedFurther gives our Fundraising Team a comprhensive picture of the entire donor relationship and pipeline. The built in features and tools align with industry best practices for fund development and keep the donor at the center of the work and our mission. ExceedFurther's campaign tools allow us to more easily track relationships with donors and our team, including our board members, with solicitors and assignments, and easy to read tasks. We have streamlined our gift processing systems to eliminate redundancy of time and effort for our team, making us more efficient and responsive to donors.

Cons: As with any CRM, the system requires intentional setup, training, and consistency with data integration to ensure accuracy in reporting. The various models are flexible and adaptable to our work but requires appropriate training and continued dillegence by our team to ensure we are making the most of the tools and features available to us.

Pros: The value and robustness of the software. There is an interface or module for every need -- without additional cost. Customer service and support is excellent. They treat you right and don't nickel and dime you. Give it a try, you'll be glad you did.

Cons: Due to the robust nature of the software, there is an initial learning curve. On the outset, it's intimidating. But once you learn how to use and navigate the software, you'll never go back.

Pros: Customizability and great customer service

Cons: Could have a nicer user interface. It takes some time to learn how to use it effectively.

Pros: The interface is smooth and straight forward. Support center is very helpful. Just need to play with it and gain experience, once I did I loved using the system.

Cons: This was more so my end, but the system had delayed times when merging households. Also it was confusing to merge certain people at times.

Pros: The reporting features/options are robust.

Cons: We were so disappointed with the conversion process and lack of responsiveness of the conversion team and those in charge of "Client Success." On multiple occasions, we waited days to get answers to questions, and that was after our repeated emails/phone calls. The customer service we received was poor.

Pros: I am new to the ExceedFurther platform, and have not had much experience in CRMs as a whole. When I have had questions, the IT support team has been very helpful, even proactively sending articles and videos when we started a new integration so I could get started at my pace. The trainings and communication with the company have been very helpful and professional, without feeling stuffy.

Cons: The interface is not intuitive to me, so I have had to really work hard to train the steps that I take to enter and pull data, and I am not always aware of what the system can do. However, once I bring up something that I want to do, the team usually has a quick response regarding how the capability is already available, and how to achieve it.

Pros: It is user friendly. Grant tracking is so helpful Easy to switch from my old Exceed program

Cons: I was nervous to switch to Exceed Further, but it is so easy to use. Glad I made the switch.

Pros: Exceed Further is a friendly, easy to use CRM. With a variety of templates and reports, getting data and stats is a breeze. If you are on the fence, don't be, you won't regret the decision.

Cons: Nothing, as of yet. We are yet to use this system to its full capacity, but we are excited to be moving forward with more donation building tools.

Pros: Online Transactions to pull in donations.

Cons: Being able to have system acknowledge possible duplicate when entering a new account.

Pros: Exceed Further is a powerful software solution that manages donor/alumni databases, donation and facilitates event management that I had never heard of and I've been in the non-profit/fundraising for over 12 years. Like with any software there is always a learning curve. Once you have the system down it is user friendly. Reports are easy to run. Customer services is quick to respond. I'm still not using it to it's fullest potential because I continue to learn more about the capabilities. They continue to expand the possibilities to assist non-profits.

Cons: This software wasn't originally designed for education foundations. It is helpful to have a little understanding of software if you are in a small shop with no IT support. There were many user defined fields that needed to be set up. This creates an issue if you have a user defined field with important information, like graduation year and you aren't able to pull a report. They did find a solution for us to run reports by graduation year. The interface with Quickbooks online has taken longer than anticipated. I'm of the generation of hands on learning with some one instructing me instead of a watch the video and figure it out. The software has taught me to watch lots of videos to learn what I need to do.

Pros: ExceedFurther is very well put together and organized. It is very easy to use and super helpful when we need to document donor information. Whenever I had a question, I reached out directly to [sensitive content hidden]s and they did not hesitate to respond/get on a zoom call to help me troubleshoot my problem.

Cons: I wouldn't say there are any cons about ExceedFurther. It's a very great and helpful platform and I recommend that other organizations use it if they haven't already.

Pros: I wanted to express my gratitude to [sensitive content hidden] for assisting us with two database-focused solutions over the past couple months. [sensitive content hidden] worked closely with me to ensure that both issues were resolved and kept me up to date with any changes.

Cons: This question doesn't pertain to the Arreva Support feedback I provided above.

Pros: We like how donations, contacts, event ticketing, mass emailing, grant tracking and volunteer tracking is kept all in one location. This cuts down on the number of spreadsheets our small staff has been trying to manage.

Cons: The integration process has been ongoing. The team is working to resolve some items that didn't integrate properly. CRM systems are hard to operate at first because you don't know the system's capabilities at first. Navigation can be tricky at times. Another con is the inability to have comp codes in the event ticketing portion of the system. I know this is something they are currently developing so this item will become a pro shortly!

Pros: Arreva is extremely customer friendly and easy to use.The annual fee is exceptionally affordable.And customer service is knowledgeable and responsive!

Cons: There are few "cons" with this platform.

Pros: Arreva takes some time to learn but once you do, there is an array of things you can accomplish in a few short clicks.

Cons: I am also using Network for good. Its a much simpler platform to navigate.

Pros: Ease of data management, integration of payment processing with Authorize.net, integration with MailChimp for online communications and marketing, robust donor management, reporting, and analytical tools

Cons: Customizing reports and quick lists is becoming easier, but was a challenge initially to understand and ensure our analyses were comparing similar data

Pros: The ability to easily keep track of donors and related information is a huge benefit to us. Additionally, the ease of reporting based on the various campaigns or type of donor is essential to our fundraising efforts.

Cons: No concerns at this point. Just looking for time to take advantage of other features.

Pros: The ease in learning to use it was amazing. The reporting functions are great as is the details you can provide to segment your donors.

Cons: I wish I used more of the great support function that Exceed provides sooner than I did.