Flipcause

Pros: Flipcause's integrated website hosting feature was beneficial and in general everything worked well from 2017 until spring 2025.

Cons: Payout requests have been in a perpetual state of 'processing delay' for over 6 months and we have not received any of the funds owed to us since May 2025. We have submitted numerous requests and have received unkept promises from their [sensitive content hidden] As a core function of the software is donation processing & remittance - that they aren't remitting the donated funds is a pretty significant Con.

Pros: At the outset, they were helpful. But the amount of money we paid for the service was much too high, and although supposedly we had a “team” available to us, it’s no good if “team” members don’t respond to emails. Our small non-profit had big, big regrets about working with them.

Cons: The most egregious behavior came when our small non-profit requested transfer of our funds. FlipCause promises 7 - 10 working days; it always took at least 2 months, several emails, phone calls to the CEO (Sean Wheeler), which were never returned, and threats to file a complaint with the CA Attorney General’s office. We did file a complaint with the BBB.

Pros: Flipcause was very helpful in redesigning our nonprofit’s website and integrating it with their platform. Their success team usually responds to inquiries in a timely manner and offers useful support on general technical issues.

Cons: The major issue is the failure to transfer donor funds in a timely manner. Despite their policy stating 7–10 business days for ACH transfers, Flipcause consistently delayed payments, sometimes holding funds for weeks. On several occasions, we had to threaten to cancel before receiving partial resolution. Eventually, we terminated our account because this problem persisted. Additionally, the platform is expensive at $125 per month, which is not justified given these challenges.

Pros: I would say none that outweigh the negatives of high fees and holding funds for a month. They have someone to chat with and they can help with technical matters but you wait forever for the money your donors thought they were making accessible to you immediately online.

Cons: Their transaction fee's are almost DOUBLE what other platforms are. They charge 5.9% + .30 PER TRANSACTION...what donor wants to pay that? And they hold your money for well over 30 days, we have two accounts with them are changing asap. Someone gives online with a credit card, and you don't receive it for at least 21 days. Pretty absurd.

Pros: We've used Flipcause since 2017. I've always been really happy with the ease of use, and I've loved that they can handle donations, monthly donations, ticket sales, class registrations, and even peer-to-peer fundraising. It's not the prettiest interface, but we've had no technical issues at all, and when we've had questions about how to use the product, customer service has been excellent. Plus, it's affordable for our small non-profit.

Cons: Our complaint is that the time we have to wait for funds to be transferred to our bank keeps getting longer and longer. For the first several years, we would always get our transfers within the 7-10 business days it states on the website, but the wait time keeps getting longer and longer, and if you don't aggressively hound them, your funds will not be transferred. I've waited as long as 4 months. It takes them a long time to response, and I just get the same response over and over - they keep saying they are having trouble with their ACH provider, but that trouble has been going on for well over two years.

Pros: Prior to May of 2024 I would have rated Flipcause 10 out of 10. We have been a customer for over four years without an issue. That is no longer true and I think anyone considering contracting with this company needs to be aware of the major financial issues that are happening there and with client's donations.

Cons: The process for moving donations from Flipcause to our bank has always been clunky but workable. We have to request the transfer and then the contract gives them 7-10 days to transfer. That worked fine until mid 2024 when it started taking 2, 3 and 4 weeks. And every transfer requires emails begging for our funds to be released. No accountability, no phone number, no manager to connect with. They are interfering with nonprofits ability to execute their mission by illegally withholding funds with no explanation and no attempt to fix it. The last thing I have time for is finding a new platform and migrating our website but we have zero choice at this point. We have battling this for a year and we are done. Flipcause refuses to let us integrate a different merchant account on our donation page until theirs is working properly. Effectively cutting off our funds with no solutions or recourse.

Pros: The website service is stellar; their response time and profressionalism is second to none.

Cons: Literally NONE of what they do matters if they are unwilling to transfer donation dollars to our bank account. When we first started with Flipcause, donations happened quickly. Over the last year and a half, every transfer request feels like a wrestling match. I will initiate the request, and then I will have to follow up on day 11 (after their self-imposed 5-10 business day turnaround) with an email, then a live-chat conversation, and then at least 2-3 more emails. And it seems to be getting worse, not better. Our board is suspicious, and I am now forced to contemplate finding a different company - and the painful process involved with moving all of our data and learning a new system. DO NOT SUBSCRIBE TO THIS SYSTEM. If the money part doesn't work, nothing else matters.

Pros: Good dashboard, good feature set. Good help with our website.

Cons: Flipcause holds on to your money. They claim to process your donations in 7-10 business days which is already too long, but we have to demand payment months later. The last time we had donations transferred into our account was 2 months ago. This is the 3rd time we have had to threaten them to deposit our donations. They are either incompetent, screwing us by holding our donations in float, or going bankrupt.

Pros: The combination of the fundraising and the website.

Cons: The high rates it charges our donors. It would be nice if it could be lower.

Pros: Love the customer service. Such quick response with answers and solutions.

Cons: It is a very helpful product for any nonprofit organization but somewhat costly for a small budget.

Pros: I like most is that the way they create your product for marketing. It is so impeccable.

Cons: Trying to reach by phone and their is a long wait. Especially, if you need something done asap.

Pros: They provide a helpful web package. As a small non-profit, being able to easily update our website, in tandem with implementing donor software, is why we opted to initially move to Flipcause. It is no longer worth the stress.

Cons: Virtually zero customer service/support. You cannot actually speak with anyone there; all communication must be through email. Throughout the past 18 months we've used them, their response time has gone from within 24 hours, to ignoring most emails altogether. It's infuriating. If you're reliant on the funds that you are raising to operate your nonprofit, be aware that they state that when you request a transfer of your funds it should hit your bank account within 7-10 business days. That timeline alone is ridiculous, but we could manage to that if it was accurate. Never, since we've utilized Flipcause, have we received our money in this time frame. The last transfer request took me a minimum of 5 emails to get a response out of the company, and well over three weeks of waiting, before we received our funds. When they provide a reason for the delay, it never sounds believable. As of right now, it's 12/4/24 and I'm still waiting to receive funds I requested be transferred to our bank account on 11/6/24.

Pros: ease of use- great support team would recomend to any non profit

Cons: support team does not work on weekends - makes it difficult for volunteers whgo work

Pros: The amazing customer service. The staff are helpful with providing ideas on to proceed with posts and campaigns

Cons: That I am unable to speak with a live person or brainstorm via zoom

Pros: Fairly easy to set up website & change content. I like that there are campaigns that can be shelved, copied or deleted and that they can be integrated in a number of ways.

Cons: Lot's of chunky parts... ease of use regarding campaigns, types of sign-ups, limited offerings that would allow further control / design on our side. No crm option. If I were in the middle of creating xyz I'd be able to give better details. The percentage donors are charged has been a problem for many and we don't get back the amount I thought we were which was disappointing.

Pros: Flipcause is a great platform with a great team behind it. The team is not just a web team, but have good fundraising ideas and website design for optimal flows from email signups to donations.

Cons: Perhaps a bit more proactive interaction, seeing how we are doing, and if there is anything they could do to help. When we reach out, though, they are very responsive.

Pros: I have recommended Flipcause to friends over the past 6+ years mainly because it has made my life so much easier, especially when reconciling our bank accounts. Financial transactions are clearly listed and what used to take hours to reconcile, now takes minutes. Campaigns run very smoothly, my success team is very helpful when we occasionally run into a problem. And it's now just a pleasure to work with them

Cons: There are two things that I like the least: 1. I used to be able to speak to a human being if I had a challenging question; but that has changed almost everywhere and every organization and I do get an email response rather quickly from my team. 2. It used to take 2 or 3 days to transfer funds from FC to our bank but now takes 10 days or more. However, this is becoming more typical of financial institutions of late. I guess it's because of all the fraudulent activity that is out there nowadays.

Pros: At the beginning, they did what they said they would.

Cons: For the past year and a half, Flipcause has been holding our funds for an average of 14-21 days before transferring. We initiate a request for transfer and expect it to be 3-5 business days. We then have to follow up with "Account Relations" where we have been told it will arrive within another 7-10 business days "they have been experiencing difficulties with their ACH service". The problem has only gotten worse and now, after 23 business days we have to file with the Consumer Financial Protection Bureau and forward the information to our pro-bono attorney (we are a non-profit and Flipcause is holding more than $10,000 of our funds - funds from our annual fundraiser).

Pros: I think it is a really good interface for donors. I also appreciate the monthly donor option.

Cons: $8e

Pros: This is a service that all nonprofit organizations need. Flipcause makes it possible for small nonprofit organizations! We couldn’t run campaigns, our merchant account, and database without them.

Cons: Flipcause raised their fees last year. We had to adjust to the increased cost but it is still worth the value we receive.

Pros: The activity tracker, the ability to create campaigns and donation pages, the quick and efficient way in which they respond to our emails - it is human support!!! How easy it is to update our website. It is a reasonable yearly fee for a small non-profit. It has helped Friends of the Locust Fork River be organized, be better at fundraising, and become well known nonprofit in our community.

Cons: Nothing. We like it all! Since I am to write 40 characters, I can say that some of our board members have struggled a bit getting reports. Other than that it is great.

Pros: All staff I have encountered are extremely helpful and respond in a timely manner. I am new to Flipcause and have been navigating and learning the site on my own. It's pretty easy to navigate and the customer service is excellent!

Cons: Nothing - I have experienced nothing that is difficult to work at Flipcause.

Pros: Flipcause is designed for small non-profit companies like ours. It is the first software we've used that felt like it was created specifically for our needs instead of us having to make changes to fit software that was created for large corporations.

Cons: The initial startup costs for Flipcause seemed somewhat excessive, especially since we were not sure that it would be the right fit for us. Luckily, our board made the decision to go forward with them because we have made the initial investment back and have exceeded our prior year's fundraising goals before our fourth quarter has even started.