PayHOA

Pros: The accounting/bookkeeping is so simple and easy to use…much easier than Quick Books, which we had been using. We also used the voting module for our annual election, and it worked perfectly. We’ve used the survey model as well and it has been easy and efficient.

Cons: There really hasn’t been anything that we aren’t happy with. It’s been as advertised in all respects.

Pros: PayHOA affordably met the needs of our 73 Home HOA when we needed a new billing system in 6 weeks. We were able to import most of the homeowner and fiscal data from the previous fiscal year and ready automatic billing in just a few weeks. Some manual entry was required but didn't take more than a few hours total for 12 months of data. Security permissions are robust.

Cons: The website builder is not able to publish links to documents that we want to make available to the general public without a secure login.

Pros: The new system for collecting votes on initiatives for the homeowners association is really a great addition

Cons: I wish that the forms and documents that it can generate were more customizable and I wish we could have a spreadsheet for voting.

Pros: I like that it is user friendly and makes managing our subdivision much easier. The board is also in agreement

Cons: I will need to explore more of the website to find a con. The board has expressed no problems this far.

Pros: We came from TownSq which was ok, maybe not worth the money. PayHOA does so much of a better job in terms of ease of use, interface, logging in. You really can't mess it up as it is straight forward.

Cons: We've been on it for less than a year, the duplicate accounts and admin privileges were confusing but other than that, there really aren't any complaints.

Pros: The ease of use of the website is very nice. I also enjoy how it organized all the relevant documents.

Cons: The community calendar could be a little more prominent. Sometimes it's a little bit difficult to find.

Pros: This is the easiest platform to use and manage our HOA community. I like the notifications, security and best value for the money.

Cons: Haven't found anything yet that I don't like. I am still navigating the site, but it is really user friendly.

Pros: the convenience of managing my condo building, ease of issuing payments to vendors and ability to reconcile bank transactions all in one place. Also appreciate the prompt responses from PayHOA customer service.

Cons: It’s difficult to differentiate between the vendors and payables pages. Hard to find documents and determining the balance of a given unit

Pros: I found the Video Tutorials and Customer Support lines to be helpful. I've self taught myself as I am the office manager of a bookkeeping firm, and frequently guide HOA members with their payment options.

Cons: I would like to print reports with a filter to select exactly what I want to analyze. Older residents do not like the portal or understand the autopay set up. As a bookkeeping company servicing for an HOA, a high percentage of my time with the HOA we service is talking through the set up and payment system with payHOA.

Pros: Ease of use. This is very user friendly and has great potential as a one stop shop for everything related to the HOA

Cons: Financial and bookkeeping. This area still needs work. The system seems to run on a delay and not real time. The bank transactions only update once a day and the reports do not all tie into the same numbers. This area needs a CPA to oversee the final beta testing to ensure accuracy in reporting.

Pros: Super clean user interface. Responsive customer support. Saved us having to keep a QBO and Bill.com subscription, plus granting us property management faculties we really wanted.

Cons: Adopting senior unit owners is hard, but not surprising, regardless of simplicity. No mobile app - if you want to access PayHOA from your phone, you have to do so from a browser with a sub-optimal UX/UI.

Pros: I feel the most important part of PayHOA so far has been the ease of paying the HOA dues online. Residents are happy with that.

Cons: No cons yet as we are not fully functional yet. I hear we will be able to perform our activities financials, but not quite yet.

Pros: Easy to pay homeowners dues It's Good for receiving email blasts from the community management board

Cons: Too soon to say We have only been using it for a few months. Probably my biggest problem is unsolicited emails

Pros: I like that it is very simplistic and easy to learn, once you find your way through things. The AI aspect for support has been a great asset as well for us on weekends.

Cons: There are some issues with the Accounting aspects and frustrations for our Corporate Treasurer and Activities Treasurer are mounting. Our financial reports are unable to be run reliably still (2 months now) and many entries are double entry. The surveys would be nice if we can do analysis with the results as it seems too simplistic. We are currently going to stay with Google Forms as we can create charts and graphs with the information. Next challenge is having fillable forms vs just pdf for the residents to access for things like Architectural Permits, and waivers.

Pros: It has helped us tremendously! It is user friendly and hold so much information. We were spending hundreds of dollars a year on letting a Property Management Company handle our HOA. It was a nightmare! PayHOA has been Godsent to us on the board. We can easily send out notices, pay bills, email neighbors,keep up with all our documents and so much more!

Cons: There isnt't anything I would actually change about the software. It handles all of our needs except running to our PO Box and checking the mail!

Pros: Customer support is great, real people to talk to over video calls. User interface is very easy to use and understand.

Cons: I would give it 5 stars but they changed their fees during our onboarding process. We do not use all their functionalities as well so I wish it was more a la carte for what functions you need and pay for.

Pros: Very intuitive and simple to use for both self-managed HOA boards or management services. Simple process from inquiry to implementation.

Cons: The learning curve is all on our end. No negatives thus far as we are several months into our HOA's transition to PayHOA.

Pros: PayHOA offers great value for the money. Compared to other HOA management platforms, it provides strong functionality at a very reasonable cost. They have been consistently upgrading their system, and you can really see the improvements over time. The platform continues to get better, which shows they are actively investing in development. The site itself is easy to use, both for board members and residents. On top of that, the help articles have been a tremendous resource for residents, making it easy for them to find answers quickly without needing direct assistance. Their support staff — [sensitive content hidden] — are great to work with. They are responsive, knowledgeable, and always helpful when questions come up.

Cons: While PayHOA offers strong overall value, there are still some system bugs that can create frustration. There have been issues with exporting financial statements. PDF exports work fine, but CSV exports do not always match the same format and are sometimes missing information, which requires additional manual cleanup. The voting module also has limitations. It does not allow formatting within ballot descriptions — no spacing, no bold text, and everything appears in one continuous paragraph. Additionally, there is no high-level overview of voting responses. To see how residents voted, you must click into each individual ballot rather than viewing a summary. There have also been occasional instances where transactions were recorded to the wrong account when multiple bank accounts are linked within the system. That said, these appear to be system bugs rather than structural issues, and given their ongoing upgrades, I’m confident these will likely be addressed over time.

Pros: Ease of use. Very user friendly. Very reasonable pricing Well designed. Ability to store/access documents

Cons: I find that some of the workflows are not intuitive. I may just need my own quick reference guide (not videos) Overall no other cons for our use.

Pros: Easy initial setup with minimal technological knowledge required. The application is also easy to use from a homeowner perspective

Cons: Its hard to manage accounting... balance does not true up the way cash accounting would expect... Lack of support on finances in documented resources

Pros: Customer support is awesome!! Whenever you have a problem, there was always someone there whether it’s through a chat box or a simple phone call. Someone is always there to help.

Cons: Navigating thru the program as a first time user. Once you go through the initial process of adding all the information that is needed it is a very user-friendly program.

Pros: Customer support is fantastic - using rhe built in tool or scheduling a quick 15 min video training session are extremely helpful. Great bang for the buck - the HOA is saving a lot of money, compared to the Property Management company previously used. We are able to easily post documents for Board and/or homeowner access.

Cons: Our homeowners have expressed a desire for an app. Homeowners (both on PCs and/or phones) have experienced webpage slowness.