HOA Start

Pros: Very easy to set up our site. The tutorials were easy to follow and support staff were great when I hit a snag.

Cons: I would have like to have a weather report on the page that is live rather than having to put in a link.

Pros: How responsive they are to any issues or problems that arise. While setting up the site they were always available with any questions or concerns that I had.

Cons: I can say I have not encountered anything that I like least about HOA Start. My experience has been nothing but positive.

Pros: HOA Start has made our transition into community self-management a real 5-star experience. The platform is amazing and they HOA Start people are even better! Their on-boarding process is best of class--along with FAQs, Tutorials, and great onboarding specialists. Absolutely seamless!

Cons: No real cons! The documentation for the features is distributed a bit between tutorials, FAQs and You Tube training...so as long as you are methodical in following the on-boarding steps (designed to keep you progressing in the proper sequence), your implementation will be frictionless.

Pros: I appreciated the personal attention I received, understanding your end goal, and getting you there. [sensitive content hidden] was who I worked with the most. She was always available, and I never felt like a question was dumb or an ask was too small. I could talk to her like a friend, explain what I was going for, and she would make sure I got what I wanted.

Cons: Nothing stood out, but maybe the page layouts were a little confusing. Some edits were in two places, like a page edit vs a widget edit. It's a little touchy making for a sharper learning curve, but once you figure it out it's not as bad.

Pros: 1). It is intuitive and easy to use 2). We were able to add community specific features to the website 3). Text messaging - we use this for emergency notifications 4). We can update/maintain from any device - phone, tablet, and computer 5). Secure offering

Cons: 1). We started with the basic plan which meant that we did not have access to certain features - now after some additional investigation, we plan to upgrade - wish we had some of this from the beginning.

Pros: The best part about HOA Start is their support ticket system—it’s fast, reliable, and actually solves problems quickly. It makes managing the website feel stress-free, even if you’re not super tech-savvy.

Cons: The maintenance ticket tracking could use improvement. Right now, the only options are “Approved” or “Rejected,” which isn’t enough for real-time updates or follow-through. It would be much more useful to have additional statuses like “Scheduled,” “In Progress,” or “Completed” so residents and management can track progress more clearly. Also, when residents upload photos with their requests, there's no option to preview the image—you have to download it first, which adds unnecessary steps and slows down workflow. These aren’t dealbreakers, but they definitely stand out in day-to-day use.

Pros: It is feature rich and easy to setup. The site setup management is very straightforward to use, allowing a site to be created very quickly. The forms is another easy to use and very flexible design making a lot of customization to be done.

Cons: I do not really have a least favorite thing. While nothing is perfect and difficult as each community is different, I think it hits all the points that a community would need. I do wish the ticketing was a bit more robust. Two suggestions: 1) ability to mark the ticket “closed/done” 2) ability to adjust the initial problem description.

Pros: Whole team was responsive and worked with us to get our site loaded and functional. Jazmin and rest of client service team not only worked with us but also completed activities and offered suggestions to make our community website the best it could be.

Cons: Great value for money as well! Really nothing to note. They continued to work with us after the rollout.

Pros: The quality of the service to our Association. White Glove Concierge [sensitive content hidden] provided excellent service for our website build on a daily basis. She is amazing.

Cons: Nothing! I would highly recommend it to anyone. They offer 6 templates to choose from and then they are customized to meet your needs.

Pros: The ease of use, document repository and customer support. Website is easy to use and offers many different templates to give your site a built by a professional look.

Cons: Still many features "in the works". Bulk emailing needs serious upgrades to include templates and delay sending options.

Pros: HOA Start has implemented an easy way for our community to have an engaging website for all members to participate in.

Cons: No large concerns from the company. They have been easy to be in contact with and have solved any issues we have had in a quick and effective manner.

Pros: It's very hard to limit this answer to "most" -- there is a LOT to like. When finished, the website looks like a high cost, professionally done, highly customized platform. But, it was easy to learn and the final product is simply amazing. Plus, the HOA START team holds your hand every step of the way -- at YOUR pace. Anyone can do this. And, this website has made it possible not just to communicate...but to get our Condo organized for the first time in 30 years. Rather than shoeboxes of old files and information buried in the email boxes of previous officers...we now have a centralized repository for our information, our communication, and our processes.

Cons: I would like to be able to customized the Personal Dashboard a bit more. But, to be honest, I don't really need my owners to use the dashboard -- I want them to be focused on the Main Menu. So, this has not been an issue at all.

Pros: The platform provides a reliable and user-friendly space for document storage, online forms, scheduling, and community communication. It’s helped streamline our operations and made it much easier to keep everyone in our AOA community informed and engaged.

Cons: Document sorting could be better. I'd the ability to search and sort documents like you'd have in ms explorer

Pros: It provided an easy way for our association to attract new buyers and to consolidate our communications internally

Cons: Learning curve for folks who are not comfortable with computers

Pros: Easy startup and first-class technical support.

Cons: Could be a little more flexible with some design options. They are always working on making the application more responsive.

Pros: Great value and feature set for the price. I also like the simplicity and ease of use of this this software. Once you learn it, it's very easy navigate and use as an admin. Very accessible software for elderly population.

Cons: The cloud drive could be better at searching all folders instead of just one at a time. Or uploading multiple folders at a time. Could use better iOS and android app integration for things like messaging to get notifications. With that said, still a great value.

Pros: Support has been extremely helpful! Multiple requests have been answered and resolved timely and productively.

Cons: Sometimes it is not always intuitive where to obtain the information you are seeking.

Pros: Very easy to deal with. Their website is easy to navigate and very flexible. It makes communication with our owners easy. They provide a lot of templates that are useful to the board. They answer our questions promptly. We really like the ability to accept dues through Stripe.

Cons: We have been using them for about 20 months and no issues.

Pros: It looks great, is easy to use and has a lot of functionality needed to manage our HOA. We had a successful election and the use the one time charges has been a game changer.

Cons: Unlike other websites it's formatted for you so you have to work within those parameters.

Pros: Excellent support. Always willing to help.

Cons: There is absolutely nothing that I would say in the section.

Pros: I've had multiple opportunities to work with [sensitive content hidden] and each time she has provided me outstanding assistance and support as I learn how to use HOA start.

Cons: I'm not sure if it is my inexperience or the platform, but I need the home page to be a little more interactive.

Pros: The platform is very user friendly. We are using this for our community and the residents love it. Also, HOA Start has a great team that quickly responds to any questions.

Cons: I can't think of anything I do not like.