Enumerate

Pros: The ease of changing ownership of properties. It is relatively a simple application to use but it needs to be made easier.

Cons: The amount of time it takes to get help when you need it. Some of the tutorials are very convoluted and need to be made easier for the common layman

Pros: It's very user friendly. We just started using Enumerate and most people are having an easy time with this new system.

Cons: I haven't encountered anything negative. But there is a lot to learn and I'm just beginning to explore all the functions.

Pros: [sensitive content hidden] the support representative answered all my questions with knowledge and caring about my conerns.

Cons: I did not have any issues with support representative all of my issues were resolved in a timely mannter.

Pros: The ease of use, it is easy to find where you need to be for work orders or adding new owners or renters.

Cons: At first, it was hard to access things without knowing how to get to certain areas. The website was a little intimidating at first.

Pros: The interface is one of the best things the system offers. It is soft on the eyes. I like most of the report layouts.

Cons: Did not perform basic accounting functions like reflecting on the general ledger the bills that were entered when not approved.

Pros: I like the fact that they are continuing to improve the product! There is a big learning curve for a knee!

Cons: Learning curve! It takes to long for the process of getting help . Customer support should be automatic and not necessary to wait!

Pros: It is a fairly user-friendly system for accounting management, offering clarity, simplicity, and efficiency.

Cons: Reports have limited flexibility to be modified. Support is slow to respond, and it usually takes multiple emails before the issue is resolved. They should provide training in Spanish, even if technical terms remain in English. It is not useful that payments must be processed exclusively through ZEGO.

Pros: The program is very user friendly and has features to save you time when you have numerous associations.

Cons: The accounting prepaid feature is a bit complicated to set up so i reach out for assistance form one of the reps.

Pros: Coming from someone who has worked with TOPS/Enumerate for over 7 years & my previous employer left Enumerate for Vantaca, I can truly say that I'm so happy to be working with Enumerate again. One phrase encapsulates Enumerate. USER FRIENDLY! After working with your competitor software. The difference is night & day.

Cons: The speed in which the website operates is very slow at times. Lagging a lot. You see the cursor spinning for 30+ seconds many times throughout the day.

Pros: I have been using Enumerate for just under a year. I have found the program to be very easy to learn and to navigate. I would recommend others as well.

Cons: The only negative experience that I have had is in regards to the Engage site is that it took several months to build the Engage sites for several new communities that we took on which caused frustration for the owners.

Pros: We really like the fact that Central is available from anywhere which makes working remotely possible. It is our one-stop for everything that we need from accounting to violations.

Cons: Several times when the software upgrades happened it created more issues with things that were working just fine.

Pros: Everything! The ease of navigation, reporting section, means of correspondence / communication with clients. My experience is with both CENTRAL and ENGAGE

Cons: Many of the updates that occur have unintended consequence, such as temporarily impacting abilities to correspond with owners or record transactions. The biggest pet peeve is that when communicating with owners within enumerate central should an attachment have a special character i.e., *, & @, the communication will fail to transmit.

Pros: I’ve been using Enumerate as my residence community manager and I think this is quite helpful and simple to use. It covers all the information for one to get onboard into the community.

Cons: I don’t really say dislike, but i goofy red out there’s lots of scope for improvement. like to get access to pool, there is no interface but some text somewhere to email someone. So I had to open a new email thread. I expected that to be part of the UI where it sends that request to the concerned team to do the needful.

Pros: I do like a lot of the aspects about the website. the ease of the work orders. it's also nice how it breaks down the owners accounts by each item type

Cons: the site goes down a lot. also when you try to sort out work orders and filter it by type it doesn't work. it would be great to have payment dates set for work orders or to be able to sort through who is deliquent.

Pros: Enumerate provides efficiency across the platform. It's multiple features speed up the process for almost every aspect of community management.

Cons: Sometimes their upgrades impact features and as a customer, we are not well informed about what those changes are.

Pros: Enumerate has been a game-changer for our community management. The accounting tools are HOA-specific and easy to use, and the resident portal makes it simple for owners to pay dues and submit requests. I especially like the automation features for violations and work orders — huge time saver. Support has been responsive and helpful throughout. Highly recommend for anyone managing multiple associations.

Cons: While Enumerate has solid features, the interface can feel a bit outdated and clunky at times. Some tasks take more clicks than they should, and report customization isn’t always intuitive. Training new staff takes longer than expected. Still a good system overall, but there’s room to improve the user experience.

Pros: System is easy to navigate, information is easy to follow and enter, financial overviews are easy to read.

Cons: System not very intuitive, such as operator mistakes are not always easily corrected without having and in depth knowledge of the system.

Pros: All the information we need for HOA management is right in one place. Search works pretty well, but not perfect. Work order integration with companion website is helpful.

Cons: Integration with "companion product" Engage is weak, like 2 disparate programs shoehorned together that were designed to be independent. Despite advertising "works best with Chrome", the webpage refuses to load in Chrome, instead displaying "loading" in perpetuity. I have given up trying to work in Chrome with Central and use Edge browser, which works just fine.

Pros: The most that I like about Enumerate is the entering data. I love it how easy it is. Also when you are searching for an address how all the addresses pops up.

Cons: I do not have any bad comments about this website its an easy website to use. All the tools you are looking for is very easy to get.

Pros: User friendly and on line help. Many fields to enter homeowners information that is very useful. easy to download files such as scans.

Cons: only thing running reports for a single item sometimes it's not available for what i want. example.... looking to run a report to see homeowners lot and block number only.

Pros: Easy to use, friendly program for property management with small to large size of units, side tab is clear for AP, AR and etc.

Cons: Sometime the prepaid coding is not applying to the correct codes, and we have to do owners adjustments.

Pros: I love how easy it is to use, very user friendly and support always has a solution to any problem that may arise

Cons: some features could be better, but im sure they will get on it

Pros: [sensitive content hidden]

Cons: Non responsiveness to online help and voice mail message