BestNotes

Pros: Customer support has improved greatly. I appreciate that they can resolve most issues fairly quickly.

Cons: System down time. Seems like there have been several over the last few months mid-day. It challenges us when we are at time sensitive entries and data needs

Pros: I know how to use it and customer service is pretty darn good. I would recommend it to anyone that needs an EMAR.

Cons: It is pretty user friendly. I would recommend it to anyone that needs an EMAR. Customer service is amazing.

Pros: The customer support is excellent; when I have an issue I get to talk to a human right away, and you've usually got an answer for me.

Cons: I have had frequent episodes of the application slowing down or stalling out completely lately. I wish the patient portal was easier for patients to navigate.

Pros: Easy to use, easy to fix errors, color coding of appointments, quick responses from the Help Desk when needed.

Cons: New users cannot see calendar appointments from before their start date. This is very frustrating and difficult.

Pros: I can call they they fix or walk through me issues or concerns right there. I never liked the ticket system. When I need something I need it now.

Cons: Still feels like DOS. Billing is not easy. It doesn't flow with collabeMD very easily. I wish it was more user friendly don't like tickets

Pros: BestNotes.is user friendly and tech support is responsive, friendly, and helpful. They seem to strive to improve the product.

Cons: At times there are updates done that we, as users, don't always hear about. I have seen improvement in this over the past year. I've also have functionality issues with the parent portal.

Pros: WhaI loved most about Best Notes is everything was on one platform. Seeing everything from assessments to group notes right on the first screen made it easy to find things. Searching for clients and making it easy to addd multiple stays as in just adding an episode. Having an app also makes it easy to look at stuff on the go.

Cons: There wasn't really anything I didn't like about Best Notes. It was really easy to train people and have everything right there. One thing that could make it better is having a dashboard with all current clients on it.

Pros: I like having the ability to create templates that are suitable for providers without having to contact BestNotes for support. When I have needed to contact support they were very helpful in completing the task I needed, but they also educated me on their system and how to better use it for our needs.

Cons: I wish that there was a way to populate table data into a template that we have created. This would save a lot of manual data entry time and/or prevent asking a patient the same questions multiple times. Most everything else there is a workable solution to getting what we need.

Pros: Good security. I don't think it's very user friendly. I've been using it so long now that I get it but the interface isn't user friendly.

Cons: You can only upload 1 document at a time. The patient portal isn't very user friendly. We always have problems onboarding clients to the portal.

Pros: BestNotes is an easy to navigate and comprehensive EMR for behavioral health. I have been using BN for over 15 years now. I like how I can access client information efficiently, and document thoroughly.

Cons: I struggle with how the calendar doesn't let you send invitations outside the organization. This makes scheduling difficult.

Pros: Great customer support no matter the situation! The team at Bestnotes has always been helpful in responding to and resolving concerns.

Cons: Lack of ASAM 4th Edition updates in Clinical paperwork that coincided with the Kentucky start date of 7/1/25 to begin utilizing the 4th Edition.

Pros: Ease of use is getting better with some of the more recent updates. Also, customer service are top notch. Thwy are very quick qith a response and a fix.

Cons: Logs off too often when inactive for a few minutes. Also, if accidentally hit the exit button, no matter if click on cancel or continue, it will log off

Pros: All client information, notes, and treatment plans are stored in one place and are easy to access with built-in safeguards that help ensure documentation meets legal, insurance, and accreditation requirements.

Cons: Forms and templates that don’t fully match program needs, including data exports and reports, can be clunky or hard to configure.

Pros: Bestnotes software is easy to utilize and provides a variety of pathways to document, pull data and analyze it.

Cons: Several times the portal crashed during documentation and staff had to redo their documentation. Otherwise, no real cons. The prescription setting is also not user friendly for our psychiatric provider.

Pros: The staff is great and always helpful. I love the training offered. BN is easy to use. I love those areas that can be personalized to meet the needs of our agency.

Cons: Some standard forms are not quite what we need them to be. Changes can take time to implement. The individual in our agency who can make changes to BN is difficult to get connected with, so there should be more people trained to be an administrator.

Pros: After we began using Best Notes it has made our record keeping very easy and helpful. All staff have quick access to what the current status of our residents is. We do not use the billing aspect, nor the patient portal. Security is tight and will log you off if not actively in use.

Cons: the billing per user makes NO exceptions for anything unusual. We had a staff member on line for 2 days and were billed for the whole month.

Pros: Its easy to follow and navigate. The fields are easy to access and they align well. I like that you can unlock notes incaee there was a mistake made.

Cons: I dont see any issues with it. Everything operates smoothly. The only thing I've remotely struggled with is having to log in every time it times out.

Pros: I like how user-friendly BestNotes is—it keeps everything in one place from progress notes, treatment plans, and assessments to scheduling and client communication.” “I appreciated that BestNotes is HIPAA-compliant and makes documentation much faster, which gave me more time to focus on clients instead of paperwork.” “The integration between the calendar, notes, and tasks kept me organized and helped with continuity of care.”

Cons: “Some of the features felt a little clunky at first, and it took time to get used to navigating everything.” “Occasionally it felt like too many clicks to finish a note or find the information I needed quickly.” “The mobile version wasn’t as smooth as the desktop, which made it harder to use on the go.”

Pros: Its fairly easy to use. I like the color coordination for making notes and billing. I think that its very well secured, i like that it logs you out after a short period of being away for the clients confidentiality.

Cons: When I first started using it, I was very overwhelmed because it looked hectic and there was too much going on.

Pros: It is user-friendly. I really enjoy knowing how to navigate and I wouldn’t choose another system just because of that.

Cons: I wish it had the AI technology built into it. I really don’t know what else to say besides that I love best notes.

Pros: Very easy navigation throughout the entire site. All medical facilities need to use this software. It's the best.

Cons: Not being able to pull up past patients by last name that are no longer with the company. Past active makes you go through all and not narrow it down to who you need.

Pros: The customer care department is very helpful. They respond to concerns with "human" contact. I also like the user friendly set-up of the program. It is easy to navigate.

Cons: The time zone is not based on east coast. So, I have to wait at times to contact someone in person. It has not been a major issue to date.