AxisCare

Pros: Axiscare provides a place where all my work needs are met. It’s easy to maneuver and keeps up with my appointments daily.

Cons: There is nothing that I don’t like about Axiscare. It’s very easy to keep up with. Once, you learn the basics.

Pros: We’ve had a fantastic experience with AxisCare. The platform is reliable, easy to use, and truly designed with home care agencies in mind. Customer Support has been outstanding—responsive, knowledgeable, and always willing to help problem-solve quickly. It makes a big difference knowing you can reach someone who understands your business when you need it most. From a communication standpoint, AxisCare keeps everything running smoothly between office staff, caregivers, and clients. Scheduling updates, notes, and alerts are clear and timely, which helps us stay organized and provide better care. The employee payroll features are another huge win. They simplify time tracking, reduce errors, and make processing payroll much more efficient.

Cons: Reporting could be better. While the system handles day-to-day operations well, the reporting features feel limited and not as intuitive as they should be. Customization options are somewhat restrictive, making it difficult to pull exactly the data you need without extra steps or workarounds. It would be helpful to have more flexible filters, cleaner layouts, and easier ways to export and analyze data for decision-making.

Pros: Easy to use and if you make a mistake its not permanent. Easy to undo something if you have erased a visit.

Cons: scheduling block is what the caregiver is not available not what they are. Makes it hard to schedule

Pros: Its very easy to use and convenient and it so simple that we cant go wrong on it. All the features are great.

Cons: The simplicity of the app is great. Its easy to keep to go through all of the actions we need to complete the job steps.

Pros: The great customer service. I feel like when we share suggestions that they are really taken into consideration.

Cons: The fact that telephony system for caregivers says the voice confirmation is optional. In our state it is not optional.

Pros: Their mobile app is very good in our area. We have quite an area to cover and it seem to work at most location. Their support team is top Notch.

Cons: do not show cancelled shifts on caregivers calendars need to run a report to see them or know the which client they usually are on.

Pros: Customer service. Always someone there when I need it. I often find myself needing help with forms and they are always there.

Cons: ease of integration to third parties like sandata. It is hard to manage the integration between the two.

Pros: I love Axis Care due to the alerts that they give us, to be able to get things done in timely manners and not having to go searching for things that have been missed.

Cons: I dislike that the hours don't always match the clock in and out times, it does make things alot harder when having to verify shifts you have to double work to make sure the times match

Pros: The simplicity of the program after learning new features from the zoom trainings provided for support. The customer support is really great and easy to get in touch with for any issues regarding the program. The program overall has some many features to explore and learn how to use to make my job a little bit easier each time i log on.

Cons: I dont really have anything negative to say about the program. Sometimes i have trouble with running reports but that’s typically because i just never have made a new report for a certain subject so i get a little confused on how to navigate and what filters to use to get exactly what i want or need. Which i can learn with more zoom training videos.

Pros: I like that Axis care keeps everything organized in one place. it makes scheduling, notes and communication a lot easier and more efficient.

Cons: One thing I like least is that it can be a little slow or glitchy at times, but overall, it still helps keep everything organized

Pros: Great system for the job we do. Helps with schedules, care notes, and ensuring every client is taken care of.

Cons: I do not have much that I don't like about AxisCare. I have not had any bugs or issues with the system.

Pros: The customer service is exceptional. They have live agents in the United States that answer your call usually within 30 seconds. Also, the sales team and onboarding team are great - they helped with multiple trainings for my team on the new system. The price was great as well - much cheaper than our old system. The VA billing team is amazing - they handle our billing entirely. Integrations with our training and WOTC and payroll vendors are really helpful and work well.

Cons: There's just a few little things, like the way the calendar displays overnight visits or visits longer than 24 hours.

Pros: AxisCare houses all the information in one place with many options to use and share it. Our staff and caregivers all have access to the same information.

Cons: The constant refreshing when the system is idle. I would like to be able to turn that feature off. It messes up when we are uploading information.

Pros: The program makes my job so much easier. This software stores so much data and credentials that when hiring you can easily access any records stored.

Cons: When cancelling shifts it still shows on the employees end. Which can create confusion and the employee may still show if not notified properly.

Pros: Most of all, the value of the application for the financial investment. It is a very user-friendly system, for both users and caregivers out in the field. Real time alerts that allow administrative staff oversee the field staff and ensure we are supporting the needs of our clients; improves customer satisfaction. Love the integrations for the private pay patients -- the whole billing, invoicing, and payment posting is seamless. I greatly appreciate the quick response from customer support whether via phone or email. My requests have always been answered which allows me to fix any scheduling errors, billing/invoicing or even EVV issues in a timely and efficient manner. The background screening integration has made this process so much more efficient.

Cons: There are very few things. Blocking series of days for caregivers. The system is not flexible with making edits to a "block" of days.

Pros: AxisCare does the basics well. Scheduling is solid, EVV works, caregiver management is reliable. You can run an agency on it without duct taping 10 different systems together which matters. API is probably the strongest part. If you know what youre doing you can build around it and fix a lot of the gaps yourself. Reporting is decent too once you figure out how to pull what you actually need.

Cons: $91

Pros: Overall, our experience with AxisCare has been very positive. One of the biggest strengths is their customer support—any time we need assistance, we’re able to quickly get in touch with someone who is knowledgeable and helpful. That level of responsiveness makes a big difference in our day-to-day operations. In terms of features, the real-time scheduling view is one of my favorites. It provides a clear and efficient way to manage and monitor daily schedules, which helps keep everything running smoothly. Like any system, there are occasional bugs and issues, but they are typically addressed in a timely manner, and support is always available to help troubleshoot. Overall, AxisCare is a reliable platform that continues to support our team effectively.

Cons: One area for improvement would be the community scheduling feature. Expanding and enhancing this part of AxisCare would make scheduling more efficient, especially when managing community-based shifts. Additional tools or flexibility within this feature could streamline the process and make coordinating schedules much easier overall.

Pros: Customer Support has been phenomenal. We have had a much better experience than our previous vendor.

Cons: There are some things left to be desired when it comes to reporting capabilities. We need to be able to have more visibility there.

Pros: We love AxisCare for being a great CRM where our corporate team has a lot of oversight and collaboration with our branch offices. Their customer support team is also A+. We use AxisCare for all of our clients and our caregivers.

Cons: AxisCare does not have the most updated interface and it takes a roadmap to explain where many of their system settings are.

Pros: It's a secure and easy-to-use application for daily use, providing better support to customers and employees.

Cons: What I like about the program is the ease of use and speed in processing from one site to another. It allows me to run reports on my clients and employees.

Pros: It is visually pleasing - simple but with enough detail to differentiate different tabs that I use frequently.

Cons: I wish there was a way to charge different rates depending on what day of the week and what time it is. For example, our business charges different rates for daytime visits, versus evening visits or overnights. We have to manually enter this in each time. If a visit happens to overlap two different time periods, it would be great if the rate could change automatically - instead of us having to chain 2 visits with different rates.

Pros: Their Customer Service is great! Their features have evolved nicely with the times in home care and the scheduling elements are intutive and improve regularly. It makes my job managing more seemy business organized and keeps things running smoothly.

Cons: Sometimes fnd things I wish it could do. I know they put it on a ticket but sometimes my wish list remains a wish!

Pros: Centralized information from anywhere, tracking and reports are easy as well as complete. The Real Time View is a Care Manager favorite.

Cons: Some of the forms seem to be glitchy after creating. Hard to save forms after being filled out. Not sure if it is a setting the creator of the form is not accessing.