eCaring

Pros: Agencies appreciate how the scheduling tools help coordinate aides and clients more clearly — including knowing when caregivers clock in and out and how long they stay.

Cons: While not everyday, some staff note that during major bug fixes or new releases, there can be longer days sorting through issues.

Pros: The way its blends technology with compassion. it was built with caregivers and patients in mind also helped communication and organization which made it easier for all aides.

Cons: It was a bit slow in the beginning causing overly complex for users who aren't very tech-savvy but has improved it often didn't let aides punch in and out at times of updates but has improved tremendously

Pros: What I liked most about eCaring was its ease of use and how it streamlined caregiver documentation. The system made scheduling, visit verification, and care notes more organized, which helped improve accountability and reduced paperwork. It also allowed real-time visibility into caregiver activities, making operations more efficient and compliance easier to manage.

Cons: With all honesty, there’s nothing significant to complain about. The system consistently met our operational needs and performed reliably in daily use. Its features aligned well with our workflows, and any minor questions or adjustments were easily addressed through their excellent support team. Overall, there were no issues that negatively impacted operations or caregiver performance.

Pros: the Organization and the coordination for the aide and consumers. I like how it lets us know when and where the aide clocks in from. and how long they stay for!

Cons: The schedule changing on its own every few months is kind of nuts. Also the aides want to know when they show up to a consumers and they are not home or refuse service why there isn't a button to push miss visit or refused visit like the last system had so that we know they we went there when time to be paid.

Pros: What I liked most about eCaring was how easy it is to use. Everything is well organized and simple to navigate.

Cons: There isn't much to dislike. There may be a slight learning curve with new updates, but once you become familiarized, it's easy to navigate. Customer support has always been super helpful.

Pros: One-click emailing/texting with templates, customizable permissions, and automated features. eCaring has worked very well.

Cons: While not an everyday occurrence, some operational staff mentioned occasional long days when a major bug fix or product release was due.

Pros: Very helpful in helping employees with direct access to caregiver recruiting.

Cons: I have no place about eCaring. Very user friendly and easy to use.

Pros: eCaring is a healthcare software platform which improve care coordination and enhance the quality of care for patients. This software provides support for real time updates and customized care plans for patients.

Cons: The pricing for eCaring is may be not feasible for individuals who are paying out-of-pocket.

Pros: eCaring excels at customer service, onboarding and ease of use.

Cons: The office functionality is not mobile friendly and some views do not work well with certain screen sizes.

Pros: eCaring is a next generation software program for home care! While other systems limit the user experience, eCaring has thought of everything. From the drag and drop scheduling capabilities to the shift splitting with a click of a button, all aspects of the coordinator's role and function are efficient and done with ease. eCaring is much flashier than other systems I've used in the past, many of which are outdated. All customer service team members I've worked with are professional and responsive. The eCaring team takes pride in their product and it shows in the way they work with their customers and provide thorough support. I am so glad to have found this product and will use it for many years to come.

Cons: They really seem to have thought of everything. The only negative comment I have is that I'm disappointed I didn't find eCaring sooner!

Pros: At HouseWorks, we find HCIT's ease of use most appealing. Scheduling is made simple and our caregivers can easily use the HCIT EVV functionality, which makes our new hire onboarding that more streamlined and caregiver centric. We appreciate the texting capabilities and how you can customize system user permissions as well.

Cons: As with any system there are going to be a few features that need to be tuned over time. We enjoy the complexity of the custom report builder, but would love an Excel export feature. Whenever we come across issues, the HCIT Help Desk is very responsive and solutions-oriented.

Pros: I really loved Home Care IT because it was very inexpensive to use. Also got a free trial!

Cons: I didn't like this software because it was very glitchy at first and the instructions weren't great.

Pros: HCIT is user friendly. Most of our employees learned how to use HCIT in one day.

Cons: Challenging to use HCIT on your phone--screen isn't easy to use b/c it doesn't fit and you need to scroll too much. When we change rates for employees or clients it changes the history so we can't rely on past data. We would prefer it to only affect new and go forward. If we run a report for the past it will populate with current rates. When we look at history of past aides on client for the purpose of restaffing we would prefer to only see current aides and not former or inactive as it shows too much data and can be confusing.

Pros: I like everything about this software! Specifically, I enjoy the customization and ease of reporting. I am able to pull the data I need with no trouble at all. The fact that this is excel friendly is a plus! I also like the importing for payroll and billing.

Cons: I don't have anything that I don't like about this software. The only thing I suggest is having an app for phones and location services for tracking.

Pros: The scheduling features allow office administrators to control and manage field employees effectively. The system has substantial payroll and billing features. It enables generating accurate billing documentation to many clients.

Cons: The reporting options sometimes could be confusing.

Pros: User friendly! The more information you put in it, the more you get out of it. Reports featured is amazing. The help desk with this company is there no matter what. No server down time. Best HC software out there.

Cons: Absolutely nothing! Once you learn it you can do amazing things. I’ve used a few HC software this is by far the best.

Pros: This software is very user friendly. Does everything necessary to stay compliant. Schedules with ease, adding and creating new employees, clients etc. Company will customize to your needs.

Cons: There is nothing that I can think of, it's a great program.

Pros: Customer service is extremely responsive, having added on many helpful new features over the years. Our schedulers find it significantly more easy to use than other scheduling software. Also, very reasonably priced.

Cons: Nothing comes to mind, it is superior to other products we have looked at and used.

Pros: It’s ease of use and the fact that it met all contract requirements

Cons: If there were cons we raised them as a concern and they were quickly addressed and resolved