Aaniie

Pros: the option to personalize the client and caregiver experience, lots of features such as ATS, automation

Cons: everything is way more overly complicated than it should be, and requires to much work and effort to do the most simplest tasks, very often support reps lack the ability to assist with guidance and instruction, no onboarding team or personalized onboarding, training videos give too few details, live chat or live rep is not often available, the app is extremely limited in online vs app feature accessibility

Pros: There are features that could be useful, such as the billing component, if the overall software was delivered as promised.

Cons: In staffing, we need to know our in-home caregivers' schedules. The system does not provide us was a comprehensive view of the employee's schedule to staff them.

Pros: Customer Service support and the willingness to upgrade and add new features in response to customer feedback.Some of our agencies provide Medicaid services and SMARTcare responded by creating an award-winning billing system to meet coding standards.Also, we were very happy with the new feature allowing caregivers to use the app offline, because many of our clients are in remote locations without Wi-Fi.

Cons: There were issues in the bulk billing features that some of our agencies thought were cumbersome, but SMARTcare has addressed those issues with upgrades.

Pros: The ease of implementation and the support through this process were fantastic. And using the system, both the user interface and the capabilities make the job so much easier than other systems!

Cons: I am sure we will learn of functionality opportunities as we use the system.

Pros: How easy it is to do payroll when using the integrated Deluxe system. Being able to communicate with caregivers through the app. Ease of scheduling from the app and normal safari on my phone. Communication with tech support is direct, fast, friendly and well worth every penny!

Cons: There is a lot to the software that I don't need to use because my state is not a regulated state, so I do get confused with all the different features at times. Because I'm not utilizing certain features all the time, I do get lost regularly and have to call support, but they get me in the right direction quickly.

Pros: SMARTcare has exceeded my expectations. It is so user friendly from admin to caregiver to client. It provided more features than I had thought possible. I do not need to keep any paper files and am able to use SMARTcare for every need my agency has. It makes staffing a breeze and makes sure I am aware immediately if a caregiver has not shown up to their scheduled shift. It allows clients and their family to see the most up to date schedule and what care is being provided. I could go on and on. This software has saved me from hours a day doing tedious busywork to being able to spend that time marketing my company.

Cons: I have found absolutely nothing that I do not like. I am more impressed every time I use it and find a new feature that will save me time.

Pros: This product has a variety of different features and tools. I do have to say that our company doesn't even use all the features it has, that is because they have thought of so many options that SMARTcare Software would be beneficial to many companies. You can customize this system to fit your needs and that is just what we did! We worked with the SMARTcare team to develop a way for our Human Resources and Payroll systems to merge with SMARTcare to limit the manual labor between all the system and to cut down on any errors that could occur. This frees up our office staff to be able to focus on the clients and staff training! It makes scheduling easy as staff can view everything from their schedules to information on their clients right on the app.

Cons: There are very little things so far for cons that we have. We would like to see a calendar view of our clients schedule in a PDF version that we can send to clients and families so they know what caregivers to expect and at what times. Our account rep has ensured us that this is coming very soon! Its nice to know that when they receive suggestions they really do listen and try to make it happen.

Pros: We have been using this software for a little over a year and love it. It is very user friendly and the SMARTcare team will do anything to help you which is great!

Cons: Honestly, I cannot think of anything I dislike about this software.

Pros: Very inclusive software. From on boarding, scheduling, EVV, billing, and much more. Our home care company is almost paperless!

Cons: Inability for the RNs to do assessments offline and transmit later.

Pros: I like that I can access the software via multiple venues and that it is mostly easy to use on all of them. Generally speaking, when we've reached out to SmartCares customer service with ideas on how to make the software better, they always accomodate our requests.

Cons: There are a few ideas which I've extended to the development team that have not been implemented yet, such as the ability to delete messages, changing the two week task history to the two week notes history, making the staff able to view notes that are updated in the system rather then creating a PDF which needs to be manually uploaded, the ability to see the notes when clicking on the shift as an administrator instead of just showing the paperclip on the notes, location issues, the ability to cancel a shift from the app, availablity to extend indefiently, and giving the ability to text other staff directly from the app.

Pros: The scheduling software is very user-friendly

Cons: Integration with other applications and interfacing

Pros: Visually, this software program is amazing. I thought learning a new software would have been difficult. I love this program.

Cons: I wish I could get more immediate resolution to a glitch/learning curve issue.

Pros: I am so grateful for Smart Care! The solution has made my business start up so easy. I get compliments on how professional and organize my new business appears due to Smart Care. I love the fact that you can speak to the developer and he will take your recommendations or suggestions into consideration. I honestly don’t know what I would’ve done without the software.

Cons: For our company, I would have to say I the ticketing process. However when I signed up I was assigned an onboarding specialist [SENSITIVE CONTENT HIDDEN]. If I have a quick question I normally just send her a text or call her directly. I have found this to be very helpful. She normally gets back to me immediately.

Pros: Ease of use for both admin and field. Scheduleing, payroll, billing and on boarding are all a dream

Cons: Could be better in the client set up with tasks, multilingual app would help

Pros: Solutions are very intuitive, easy to use and navigate. I have access to the capabilities and configuration(s) I need, when I need it, in a form that make the complexities of home care to manage and automate with ease: client and staff management or scheduling, care plan develpment,management and tracking, key business and operations KPI access and assessment all done real-time from my laptop, cell phone or tablet via the SMARTcare App. The "Dashboard" gives me real-time visibility of all my caregivers and clients in one place so that I can monitor activity, identify and manage risk and maximize the efficiency of my agency. As we've grown, SMARTcare has allowed me to do more with limited resources, allowing me to save money on back-office operations with integrated scheduling, billing, invoicing and payroll.

Cons: No software solution is perfect and over the last two years there have been a few bumps in the road, some system specific issues, as well as some challenges due to industry changes and advancement. Every step of the way SMARTcare has been a true partner in how they have approached these challenges. In many cases suggestions I and/or our Staff has made, problems we've encountered or opportunities presented were addressed by SMARTcare literally overnight. This is a company that believes in partnering with their customers and it shows.

Pros: SMARTcare is customized for the home care industry. It's very easy to train new users how to use the system.

Cons: Years ago, there were very few management reports available, however, they continue to add new reporting and are always looking to users for their input on what new reports are needed. Great improvement!