CareSmartz360

Pros: Fair and budget friendly fees. One stop shop for all services; billing, payroll, scheduling, timekeeping and reporting

Cons: As much as I enjoyed the training process for onboarding as a new client, the timespan was 6 weeks. I would have preferred a shorter timespan.

Pros: The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together. The interface is user-friendly, and the customer support team is outstanding. They respond quickly, provide clear guidance, and genuinely care about solving issues. Frequent updates show they’re constantly improving the software.

Cons: There’s a slight learning curve at the beginning due to the number of features. Some advanced reports can take time to customize, but once set up, they work smoothly. I’d also like to see even more mobile app enhancements for caregivers.

Pros: The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos.

Cons: Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive.

Pros: Lots of functionality. There seems to be an option for everything I want it to do. There's plenty of opportunity for personalization, and it should continue to work as my organization grows. Absolutely love the built in AI for in app help. This is the best I've ever experienced in any software I've used. I can get 95% of my questions answered quickly and easily using it. Backing it up with a real person makes it 100%

Cons: Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). TEXT MESSAGING! - That format is nearly impossible to work with. I need something intuitive that all of my office staff can see and operate easily.

Pros: THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED !!!! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!!

Cons: I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad!!!

Pros: They are so professional. Their personalized customer support is outstanding and makes it very easy to use.

Cons: There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully.

Pros: Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours.

Cons: It did not fit our unique scheduling requirements. Which are not typical of agencies and Auto contract renewal.

Pros: I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training.

Cons: I don't like the cancellation policy where you will have to pay a certain amount for cancellation if it's not up to a year of usage.

Pros: The support team is the best out there. The AI features to kick off support make triage a breeze and then if you need any actual help, they’re always there to pick up the phone get on the chat. They’re not afraid of getting engaged quickly.

Cons: Not as many integrations as I would like. I would’ve hoped to see Moore around training. CareGiver rewards AI scheduling things of that nature.

Pros: I love the ease of the platform AND the customer service. I appreciate that I receive almost immediate help, when I need it! Help is always available

Cons: Sometimes the mobile app just isn't enough. I wish I could do more from the mobile app, as this is a very part time position and Il not always at my desk.

Pros: What I like most about CareSmartz360 is how comprehensive and user-friendly it is. Everything we need, scheduling, billing, time tracking, caregiver management all in one platform. The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer support is outstanding; always helpful and responsive when we need assistance.

Cons: Minor glitches once a while in the mobile app. That said, the support team are very responsive and usually quick to resolve any issues with no time.

Pros: Tracking my staff time and putting staff with clients giving my staff a easy way to see their duties

Cons: I can’t complain because this was a good software to use for my small business which is health care so if anything I wouldn’t trade them out for no other company

Pros: CareSmartz software is designed to meet the demanding needs of small and large organizations alike. It offers robust features, high reliability.

Cons: CareSmartz is not very intuitive or beginner-friendly. It can be quite challenging for new users to navigate the platform without prior experience or training.

Pros: Someone is available when I call if not, I will get a returned call. The staff is always pleasant. The system is very easy to understand and navigate thru.

Cons: No issues the system is great. I have no problems in the office. The staff have no problems with the system.

Pros: They have excellent customer service. The technical support team is very attentive and always ready to help. You get quick replies and they guide you on navigating the system in a very professional way.

Cons: For someone, who is not as tech-savvy as I am, it takes a bit of time to explore and learn all its features. They provide tutorial videos and webinars; you just have to invest a little bit of time.

Pros: It is intuitive to navigate, the customer service is always available, they supply endless training to be a wiz on it and the price is extremely fair.

Cons: There are a lot of great features to take advantage of. Learning all of them can take some time but well worth it.

Pros: it is very user friendly and easy. It is very efficient for what work I have to do and I must say it is probably the best software I have used in a long time.

Cons: too many updates. we get updates all the time which makes the clock in and clock out difficult. I get too many calls from caregivers about not being able to clock in and out as the result of these updates.

Pros: Caresmartz360 is exceptionally user friendly and rapid to respond to any questions or concerns you may have. Their IT/and customer support staff is amazing and helpful.

Cons: I don't think I am able to describe something I don't like because any issue I've encountered was fixed immediately.

Pros: Having client management/scheduling and caregiver stuff all in one place has made life easier.

Cons: When you need to add a reoccurring charge to a client invoice such as an admin fee. The system sends the client 2 invoices, one for hours the client has service and one for the admin fee. Not client friendly.

Pros: Very nice to use when you first start a small homecare business. Very user friendly

Cons: Only had basic features and as we grew it became more complicated for scheduling clients and staff

Pros: CareSmartz360 has the best support team. There is online help which is very fast and responsive. There is phone help which is exactly the same. They are always there to assist you with any questions.

Cons: I don't have anything that I didn't like about the program. If something was not working for our business format CareSmartz360 modified our program to address the issue.

Pros: Caresmartz360 made the billing and invoice so much easier

Cons: Nothing at all. Caresmartz360 was fine the way it is