WellSky Personal Care

Pros: The new integrations over the last couple of years have been beneficial for our company. ie....billing & scheduling, customer support, bugs & issues. We have not had any security issues in the years with Clearcare and after WellSky took over.

Cons: Since the new Open EVV began 1 August 2025 we have had lag time while working in the Wellsky system.

Pros: That it makes daily operation easy and efficient. It has allowed for better communication between field and office staff.

Cons: The lag that has been created when we went live with the open EVV system in Tennessee in August 2025.

Pros: Pretty stable. Mostly easy to use. Signed up about a decade ago and made the switch because of the web based platform.

Cons: Mobile functionality. CRM platform needs a lot of upgrades. My other CRM's have a lot of AI functionality already built in for marketing.

Pros: More user friendly now then perhaps 1 year ago. It makes the office staff job much easier to navigate thorughout the work day.

Cons: The recent lag in loading we have been experiencing since the open model EVV integration 1 month ago.

Pros: The ease of use for our staff and how it allows time to focus on care. This has been one way for our clinicians to better focus on care.

Cons: I do not have any cons currently. WellSKy personal care has worked in the way to best support our clinicians.

Pros: They did given detailed information about the clients

Cons: It was slow.and the gps always got me lost

Pros: Caregiver Matching, Caregiver onboarding tracking, pre-billing and knowledge base.

Cons: Buggy, limited reporting, limited support, website on mobile does not work for most feautres.

Pros: User friendly for 1st time user of a CRM system

Cons: A lot of bugs and features that were not available

Pros: easy to use great for keeping track of call off etc

Cons: no cons a great program for healthcare and medical fields to use

Pros: It is a user-friendly software and easy to understand. It fulfills all needs for a homecare service provider to manage scheduling and care plans.

Cons: Sometimes, the reporting was not great; if you needed to make several reports halfway, you had to reset everything to get what you sought.

Pros: User friendly, has nice features, easy to navigate and run reports.

Cons: Sometimes the search bar acts funny and it doesn't bring up someone it should.

Pros: Ability to case note for our members and the easy use software.

Cons: Software offered every thing that was HIPAA compliant. But I would love to see more security.

Pros: The scheduling feature and clock in\out featrue is critcal for us for payroll and invoicing

Cons: Sometimes an issue case response is a bit slow

Pros: Overall convenience but not 100%. Mileage is Not accurate. It undercuts mileage. Shows in meters. Definitely not accurate mileage reporting

Cons: The mileage calculations are NOT accurate. When you get paid mileage and its undercut. Ethically this is not okay at all

Pros: It is designed for home care. Other than that not much good to say.

Cons: I can't even begin to list them. but in order of importance to me: 1. communication with caregivers and clients is terrible. 2. user interface is from early 2000's 3. inconsistent branding. it's been many years, how about you move on from the clearcare brand? 4. Home Instead is a pretty large client. Maybe you could put our logo on the family room portal and invoice emails? Ugh. this list goes on.

Pros: Ease of use and affordability. Online resources are a great help.

Cons: Care plan section needs to be more customizable.

Pros: Scheduling, Documentation, Billing and E Payments

Cons: There is nothing about this system that I dislike or find as Cons

Pros: The schedule and how user friendly it is.

Cons: 99% of it. Especially the technical team who doesn't help fix critical issues in a timely manner!

Pros: At this point, nothing. It's glitchy and their customer service, engineering support, and tech support is beyond horrible. We experience a new issue every day with no way to resolve it.

Cons: lack of professionalism and accountability from literally everyone at WellSky.

Pros: Broad feature set. It allows us to run the Client and Caregiver sides of the house, and to grow our Agency.

Cons: Limited reporting, but that seems to be improving. Often slow. [sensitive content hidden] was a horrible day - the software was out about 6 hours in the middle of the work day.

Pros: The saving so you don't have to do everything from scratch with really repetitive paperwork.

Cons: The spots where you can't save and the evv new signature clocking in is terrible.

Pros: Is a very therapist friendly system. It is simple to get done and provides many spaces for communication.

Cons: Overall a good choice for an emr system.