AlayaCare

Pros: the easy amount of scheduling and seeing all the items needed for clients and the staff that are needed for services and for hiring

Cons: nothing, it works well and is very user friendly for our office staff members when they enter clients and staff

Pros: Less glitches and more stable than Procura predecessor Mobile experience is better for user DE 2.0 is fantastic in customization

Cons: Slow ticket times and resolution of identified problems and product suggestions. Updates continue to trigger degradations occasionally

Pros: It's user friendly and the app has been good for my Frontline staff. They have fewer issues then when we had procura.

Cons: I don't really have an answer. There are a few things like the client search that sometimes doesn't search properly. Like it won't find a client with just the last name but sometimes it does.

Pros: AI features such as Alayaflow and Layla. This will help SPOs improve on efficiency and data accuracy, and reduce manual work.

Cons: Data Exploration refresh time is currently every 2 hours between 7am-5pm. The end-user should be able to capture real-time data.

Pros: Easy to use and quick implementation. Mobile clock-ins with auto and manual approvals. Comprehensive data and reports.

Cons: Some UE issues with the mobile app. Creation of reports in data exploration could be easier to use and create.

Pros: You could navigate the app easily. It is very accessible to the staff. I like the idea of AI giving the health care staff a relief with documentations.

Cons: Could not think of any. The experience so far is amazing. Creating careplans are quite easy. I would really like the AI assistance in documentations.

Pros: Periodic Billing in accounting group. Its seamless experience for financial management in the accounting.

Cons: In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment.

Pros: During the demo and training, we see that this system is easy to navigate, user friendly and will increase efficiency for our providers and caregivers.

Cons: Still going through implementation so will Learn more about it once we have it rolled out. It will be going live in Jan 2026.

Pros: I love how, it is continually improving and keeping tabs on needs and changes within the industry itself.

Cons: Nothing really, if I had questions, out Alayacare assistant helps wonderfully, or will get us answers if she can’t.

Pros: Alayacare is user friendly and easy to navigate, it was very easy to learn how to use it and improve on how to make the best out of it

Cons: Some times it is redundant when entering data / filling out forms E.g. there are multiple fields/locations to enter some information and it does not integrate into each other

Pros: Ease of use of the scheduling features. Intuitive the platform is, especially for making schedules, viewing client profiles, and coordinating tasks.

Cons: Can't include images in notes only attachments.instability, app crashes, or problems when using the app offline

Pros: The platform seems to reduce manual paperwork, duplication of effort, and helps streamline back‑office tasks like billing, payroll, documentation.

Cons: that it has many bugs and every month something breaks ans as a system admin it is headache and lot of work needs yo done

Pros: I like that AlayaCare is easy to use and keeps everything in one place—scheduling, client records, and staff management are all well organized and efficient.

Cons: Sometimes the system can be slow, and certain features take time to learn or customize for specific agency needs.

Pros: The quality care from our reps! The apps, and the over all support that they provide us. Alayacare is changing the healthcare world!

Cons: Nothing! Honestly I am a huge fan and find the service and innovations truly amazing for our community!

Pros: Rare to find a system that covers both rcm and EVV/caregiver ease. Alayacare does a great job enhancing the system and listening to the customer.

Cons: There are some steps during the visit verification process which can be tedious yet reduce risk. All in all very enjoyable.

Pros: AlayaCare has many features that we have only begun to utilize. We like how the caregiver app and portal streamline our data flow and created a more efficient daily operation.

Cons: The support and procedure documentation and training tools need to be curated to ensure the more recent info is available.

Pros: Alayaconnector and Data Exploration. These 2 tools greatly enhance our productivity and insight to our care. Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work.

Cons: Time to implement features or suggestions. Features do not work right out of the box. We have had struggles with new features rollouts that are difficult to test with in staging/UAT. As well as parts of the features are broken in live.

Pros: The educational content. Looking forward to new AI features, monthly calendar and tri-cycle releases.

Cons: Seating was little uncomfortable. It would be good to have theater type seating so view is not blocked.

Pros: I really enjoy utilizing the scheduling features and being able to customize services taylored to the needs of our business.

Cons: I feel that reports should be updated in real time. It’s a struggle to have to wait the 2 hrs for a report to be accurate.

Pros: I really enjoy all of the scheduling features within AlayaCare. Being able to adjust and customize reports to fit our ongoing needs is extremely helpful.

Cons: If one thing could be improved. Updating report in real time would be very helpful. Having to wait for reports to update delays real time updates

Pros: That everything is at your finger tips as well as managing the nurses hours. I like that i can also see missed visits.

Cons: That the glitches of visit verification seem to be over complicated. When I'm trying to confirm visits that were self scheduled by employees its again over complicated.

Pros: The thing I like most about AlayaCare is its ease of use. Client/patient management is detailed and thorough. Scheduling is easy and intuitive. The customer support is outstanding! Our account manager is fantastic and very responsive.

Cons: Data Exploration and the reporting functions are very challenging. AlayaCare has recognized that and has made improvements over the last two years.

Pros: Improved functionality with recent improvements, user friendly reporting through Data Exploration 2.0. Also excited about Layla (new AI)

Cons: Difficulty receiving assistance through zendesk. We have had several tickets opened that remain open for quite some time with no feedback or follow up. Wish there was a simpler way to track overtime and see a client's first and last date of service accurately.