GEOH

Pros: Their support team and account managers are the most responsive. When you ask a question there is almost always a helpful answer or has been a refreshing change from what we were accustomed to. Every time we ask for something it's like magic, it appears right before our eyes. [sensitive content hidden] is amazing and so quick to respond.

Cons: I really wish there was a tab for prospective clients, as that is an important part of our agency. However, I'm told that this is in the process of being changed.

Pros: So far? The service! [sensitive content hidden] and her team have been so responsive and overall incredible. They made me feel like I've made a good decision.

Cons: So far, nothing. While we've just stated with the service, the team at Geoh has been so accommodating to our needs.

Pros: I loved how GEOH was able to assist me quickly and with assisting me with getting my information uploaded into the system.

Cons: None at the moment. Everyone who I have spoken with has been able to assist me. And the turn around time is outstanding.

Pros: I love the easy access and communication skills of the team. The team answered all my questions, and answered right when I called

Cons: Nothing, everything was great. I was very surprised that they took care of their clients very well. answered all calls right away.

Pros: Honestly, everything has been great so far! The system is very easy to navigate and user-friendly, which made the onboarding process smooth and stress-free. I feel very confident using GEOH and appreciate how organized and efficient everything is!!

Cons: At this time, I have not experienced anything negative. Everything has been smooth, and the support has been very helpful and responsive whenever I’ve had questions.

Pros: I really enjoyed exploring the portal with [sensitive content hidden]. She was very patient and informative. Anytime I had a question or didn't understand something about Geoh, she always emailed me back or called right away.

Cons: Nothing, everything was self explanatory. Each tab tells me it's proper function. No different than learning a new skill, it's always confusing at the beginning. As long as you have an agent that takes as much pride as [sensitive content hidden] does in helping clients, you'll be fine.

Pros: The software is incredibly user-friendly and makes tracking visit authorizations and units very straightforward. It simplifies the payroll process by integrating everything in one place, which saves a lot of administrative time.

Cons: The initial setup for complex care plans can take some time to navigate, and the mobile app occasionally requires a strong connection to sync data in real-time.

Pros: the availability, genuine concern for me trying to learn the system. When I would call quick response, always answer question approximately

Cons: no comment, I really did not have no cons for geoh, Maybe expand you help or an actual person to speak with more expanded hours

Pros: I find the platform easy to navigate. GEOH offers a range of different features, I appreciate the customer service process by my appointed agent Ben

Cons: I honestly can’t say right now because I’m still so new to the software this is only my 2nd week in.

Pros: Jaime made this process so easy for me to figure things out and get billing accurate. It too a moment but I was able to clock in and out

Cons: The first day was a little confusing just because I hadn’t learned to work the portal. After working on my own it was not bad

Pros: What I liked most about GEOH is that they made our agency feel like they were family, it was more than just doing business. It was more about making sure that myself and our agency were comfortable while doing there part, rather it was fixing a schedule, making sure the dashboard was clear and ready to submit for billing, as well as reaching out to our staff for any needs or concerns they may have while using the mobile application.

Cons: What I like the least about GEOH is having to see people who I have worked so closely with, who I considered them as a confidant having to step into another role but within they made sure the agency was taken care of and provided me with knowledgeable info and also set a meet and greet with who was now coming aboard.

Pros: It is simple and easy program to use. I like that there is a help section that provides guidance on different issues.

Cons: It would help if it was a helpline for questions that you may not get clear answers from the help page.

Pros: I love my onboarding team, from the time I signed up to the time I completed onboarding everyone was very nice, easy going, very understanding and patient.

Cons: Have no cons yet. I am still learning and growing trying to find ways to make it more efficient for me and my employees.

Pros: I like how user friendly the app- for caregivers, scheduling is easy & the fact that I do not have to worry about billing- [sensitive content hidden] is great & also keeps me informed on what to expect!

Cons: So far, I do not have any complaints with using GEOH. I cant think of any changes that need to be made within the app

Pros: [sensitive content hidden] was very helpful with setting up my Geoh account. The whole Geoh system is very easy to comprehend.

Cons: Nothing was least liked about Geoh. I like the system and I like the support that they offer to help my agency.

Pros: I like how I'm able to easily navigate the screens on my own, without have to bother my rep.

Cons: I'm only able to have hourly rate and total amounts show for only one caregiver instead off all.

Pros: I like how they stayed on top of scheduling. I had an experience with working with a few people from GEOH. All of them were nice.

Cons: Nothing I really like the company. They re always polite and pleasant to speak with. If was ever confused about anything they helped.

Pros: The system itself is great and the top one to use. The system is pretty easy to navigate. It has a lot a neat features included with it.

Pros: I like the process order of Geoh, every section has a reason (there aren’t any dead buttons). Everything was easy to navigate

Cons: I couldn’t find many things that I didn’t like. Maybe a reminder email to agency owners if their staff doesn’t clock in on time or a reminder text to the staff?

Pros: Ease of the Scheduling platform for me as the Administrator, as well as for our caregivers. There have been no complaints, difficulties, or snags.

Cons: Nothing. I love everything. I've had a wonderful experience since we started with GeOH. We currently have the Scheduling platform are looking to add billing.

Pros: Thorough explanation of how to use the software and friendly customer service. They broke down how to use the visit and referral management in a way for me to quickly learn and be able to navigate on my own freely.

Cons: What did I least like about GEOH? Nothing that comes to mind to be honest that I would least like about GEOH.

Pros: The support and onboarding with GEOH has been excellent. I felt overwhelmed with the idea of getting started. That feeling completely melted away. Our hands were held throughout the process of getting set up and the system is easy to navigate.

Cons: I don't have anything negative to say. Our expectations have been met above and beyond our expectations!