Inspection Support Network

Pros: I like the ease of creating the orders, and that everyone involved in the inspection is easily notified. I like the new feature that fills in the property info automatically. Another great feature is that all the agent and client info is saved, which is great for finding our repeat customers and agents! I love that payments are processed same day!

Cons: I wish there was a feature that would notify clients automatically that their signature and payment authorization has been received.

Pros: It's easy to use and works well for my scheduling needs. The process is seamless from creating an order to sending out a report.

Cons: It's difficult to update the v3 version of online scheduler and to get packages set-up and working correctly online.

Pros: I like thats is easy to use, very friendly system, very detailed, have all the info and more and you always have that on back up

Cons: For me there's no cons against ISN, this people are truly amazing, they respect the customer and always they want to the best

Pros: Complete package of services, easy onboarding, outstanding customer support. They have resolved issues created by other companies where the other company did not correct their own problem.

Cons: Nothing I really dislike. I prefer not to use some of the options they offer but the choice is there for me to make.

Pros: I like the ease of scheduling an inspection from start to finish. Also, the ability to send mass emails.

Cons: Sometimes navigating through all of the options when you first set up the company. For myself, because I am a visual learner, I prefer to be able to have a physical book to look up what I need help with.

Pros: The software makes billing, agreement signing and getting payments easy and seamless. The price is also very good. I really feal that I get my moneys worth and that it makes my business run more smoothly.

Cons: Sometimes it get's slow going from one area to another. Going from inspections to calendar or from scheduled inspections to completed.

Pros: As a long time, user I cannot say enough good about ISN. I cannot imagine working without the service. Customer service has always been responsive, usually immediately resolving my problem or answering my questions. The system works flawlessly. I would recommend the ISN to any inspector whether its a one man shop or multi-inspector business.

Cons: I really struggle to find anything I least like about ISN. I have been a home inspector for 27years and 25 of those years I have been self employed. I have been a customer of ISN for the last 10 years or so.

Pros: The ease of scheduling online for our clients and the ability to set specific schedules/availabilty for each inspector.

Cons: There is not one specific issue that has given our company problems since we started using ISN. In our experience, they have been responsive to any questions/issues and provide great value for the cost of the service. Our inspection team moves pretty seamlessly with the intergration of their system.

Pros: The whole combination of security and customer support on our reports it’s just flawless, i will call it excellent.

Cons: The amount of bugs and issues that have been presented along the way, having to redirect myself to support taking my time of work has been discouraging.

Pros: Best thing I ever did, has made my life much easier to run my inspection business! No more hassle with contracts and back and forth with clients to get them to sign items and pay there bills. Everting is done with a klick of a button!

Cons: Nothing comes to mind! When I first signed up it took maybe 3 inspections to learn my way around the system. After that it just became a natural thing to use. Was easy to have any one new in the office to learn to use the system

Pros: The fast and effective response from customer support when I have a problem that I cannot figure out on my own.

Cons: Initially it was navigating through the backend setting up the variety of components. It took awhile to become proficient in building a process. When I talked to a support tech about they said it was a powerful system and it can take a couple of years to get good at it. When I said I had been studying it for 8 months the tech was surprised. He said wow, you are doing really good! Also, I do not use the built-in report writer, and the system allows me function without it.

Pros: It is dependable! Work order management in the ISN is so customizable and handles all the components of running a multi inspector firm!

Cons: Lack of integrated CRM functions like phone dialers, reminders, touch schedule for follow ups, etc. It would be nice to make that part more robust. Metric tracking for lead generation and outreach.

Pros: was able to schedule inspections and it look professional from a schedule standpoint and communication.

Cons: none at this time i like everything that it’s expected to do and the features were there and able to

Pros: The automation and total collection of agents and clients along with the dashboard. It also since well with payments and skylight calendar for my wife

Cons: Sometimes it may be a little harder to navigate issues although customer service has been excellent.

Pros: We have been using ISN for more than 5 years and I have make my business run more efficient without having to do these repeated work daily and everything was running on automation. Highly recommended

Cons: Now they only allow their preferred merchant service which is inconveient. I will also suggest they diversify the payment method including Zelle, Venmo, paypal and Apply pay for better customer satisfaction.

Pros: It is a full inspection operation system for scheduling, automatic emailing, bookkeeping and more. It syncs beautifully with HIP. I have had very little experience with their customer support, but that's a great thing! What experience I have had has been quick, efficient and positive. It has been very reliable and still stands out as a great value for my money.

Cons: Prices have risen lately but, in fairness, so has every other product. I occasionally get concerned about ISN issues I read about in online posts, but I have yet to experience any of them within my business.

Pros: We have been using ISN for many years and they are, by far, the most comprehensive back office/business management software. The reporting capabilities and data management is not comparable to anything else out there specific to the inspection industry.

Cons: There are a lot of glitches, like with any software company. Some downtime with the system but they are always quick to adjust.

Pros: Ease of use. Professional appearance. Allows me convenient access to my reports and client information at a moment's notice

Cons: At the moment I can really think of none. I have been with ISN for many, many years. The system is very complete any easy to use

Pros: It works and if used to it's fullest, it will generate income. It saved me from hiring office help as my business grew.

Cons: The massive price increase a couple years ago really bothered me. The company line was that it was to make it more fair to the small businesses. I'm a small business, one man show. I still haven't figured out how that helped me. I disliked the reasoning behind the price increase more than the price increase itself. I charge a lot because my product is worth it. That's all you have to say.

Pros: Managing my inspection schedule and the automated email system. The ability to link it to my website for online scheduling.

Cons: When I partnered with Porch, I had several complaints about be contacted by a 3rd party and accused of selling my clients information.

Pros: ISN is very user friendly. They are very quick to respond with questions and help. It is also very affordable.

Cons: The only con is the amount of features that are offered when first setting up and not knowing exactly where to start.

Pros: Been using it for 5 years. Always great customer service never any major issues. Never had any issues with security. Rarely have any bugs. After the inspection the report is easy to upload and manage. Lots of payment options. The support has been great. A company gets a good price on the product.

Cons: Realtors have a hard time accessing the report. I often have to reset the dashboard. I typically will have to send it to the manually.