Attentive

Pros: Easy to use and gave our team all of the data to be able to send SMS marketing messages and successfully segment to the right audience and track KPIs that were important to us.

Cons: No real downside to Attentive other than it being more expensive compared to some of their competitors.

Pros: I enjoyed the automated cart reminders and text alerts and text blasts

Cons: I didnt like the pricing, and their landing page to sign up for texts was awful It wouldnt finalize the sign up for text alerts if the customer clicked the landing page from facebook

Pros: Attentive is a great product with a solid offering. We love the audio message functionality

Cons: Wish it integrated with more platforms.

Pros: I love the ease of use, the extremely quick and efficient customer service, and how often they launch new products.

Cons: Integration of some of their new features was not possible without hiring a developer on our end. Since we don't have a developer in-house this was an additional cost to us that we didn't forsee. I was not impressed with the email platform in comparison to Klaviyo which we've used for 10+ years.

Pros: The Attentive team are... well... Attentive! They stayed lock-step with me every step of onboarding, and have been extremely quick and helpful if I run into questions. The platform works well and we've seen good returns. I was especially pleased that they haven't charged us their minimum charge, only for what messages we've sent. (But don't tell them that... ;) ) OH! I forgot the best part! The sign up units work like a hot damn. We saw massive amounts of sign ups in comparison to our old system. Very happy.

Cons: Once or twice I've run into issues with not being able to delete campaigns. I also dislike the way they set up the dropdown for choosing a send time... very small complaints!

Pros: I love the possibility of reaching prospective buyers and re-engaging existing customers where they spend most of their time - on their phone.

Cons: I wish they offered a performance-based alternative, where users pay per click or sale.

Pros: It was pretty straightforward to design messages and send them out.

Cons: I felt the tool took tool long to create new campaigns. P

Pros: The ease of use and functionality for our growing company and marketing team is key. Attentive is a great partner when it comes to impactful initiatives that help us grow our lists. What is most beneficial is that we have a partner in Attentive and not just a software.

Cons: The only con we have encountered is not always having the capabilities to integrate new services due to web integrations. It would be ideal if these were out of the box integrations but result in significant development on our side.

Pros: None. Their sales people love spamming potential customers to the point where they go out of their way to leave negative reviews.

Cons: Their salespeople are rude and spam your company emails. We've told them to STOP EMAILING us but they keep persisting. We NEVER joined their lists but somehow they are spamming us.

Pros: I liked the performance of the software, but despite the great performance the pricing structure for month-to-month plans as well as long-term agreements didn't make sense.

Cons: I disliked the requirement to sign long-term agreements to get decent pricing. Additionally, some of the sales presentations had carrier charges listed in a small, gray text that made it more difficult to see the overall cost per SMS you were getting.

Pros: Features that are the most impactful are the ease of setting up a campaign and the reporting feature allowing us to quantify performance. The analytics dashboard is also very helpful.

Cons: Some journey and campaign editing functions are confusing.

Pros: Customer sign up process is easy and intuitive to use.

Cons: The ability to sort and filter customers into custom lists.

Pros: Hugh send through and great customer service.

Cons: back end wish time slot selection was different

Pros: The set up was super easy, Attentive's White Glove service was amazing. We were ready to go within just a few days of starting their free trial. The ROI is excellent and was immediately apparent for us. They meet with us regularly to help us optimize our campaigns and always provide excellent advice.

Cons: I feel like there could be more room for in-text customizations - other than just inserting customer name or product name.

Pros: Attentive has been useful in helping us to more easily and quickly collect user emails and phone numbers to allow for better engagement. Their white glove services are helpful in design and problem solving.

Cons: We've noticed that the conversion rate and ecommerce values are reported higher on Attentive than our Google Analytics, but we've created our own reporting dashboards to get a better idea of value.

Pros: The personal care that they show is what makes Attentive stand out to me. Since Day 1 I've had a dedicated account manager that not only got me started, but also makes sure I am keeping up with enhancements added to the platform and offers suggestions on future campaigns.

Cons: There's not much to dislike. If there was one thing I'd like to see would be the ability to manage my own database of subscribers rather than having to go to their white-glove team to remove subscribers. When we get requests from customers related to CCPA it would be nice to have manual control over our contacts.

Pros: The interface is very user-friendly, making the messaging scheduling process far more effective and streamlined.

Cons: Apparent perception of scaling limitation, specially when other Business Units are required. Each is treated as an individual entity.

Pros: We have tailored our customer journey to our needs and have been able to build segments for more effective targeted marketing.

Cons: I would prefer a bit more hands-on help with implementation of new ideas, rather than a how-to from the white glove team on how to make something a reality. Even just an upsell option like "we can go ahead and implement this for $x more"

Pros: I love Attentive! They are 100% accountable and deliver on everything they promise. The white glove service and the platform design make it EASY to use.

Cons: We reeeeallly need transactional emails.

Pros: Great for launching sms marketing for our company. Good pop up tool for sign ups. Great campaigns.

Cons: Not fully integrated with our email marketing and other databases. Limited data on users, no profile page for an individual user like you see with email tools.

Pros: The SMS industry is nascent so it is important to find a partner that helps navigate regulatory challenges to a successful SMS strategy. Attentive makes it so I don't even have to question whether or not we are using best practices.

Cons: It gets expensive fast at 1 cent per message, but so far it has always been worth it to send out a campaign.

Pros: Ease of use, visually pleasing, quick load times.

Cons: The analytic dashboard could have more features.