roommaster

Pros: I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming. I have not had an issue with security with this software either. I did have to speak with customer support once, over the phone, the instructions given were easy to follow along; my issue got resolved.

Cons: One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System. At times, there will be duplicate payments showing but Roommaster only collected the one payment. I also wish you could generate Electronic Processing Reports more than a week old.

Pros: How very nice and helpful everyone is! Alway respectful and patient! Thank you for all of your help for 2025!

Cons: Sometimes we would not get the best TECH support based on incomplete information. Such as; losing rate information, or a long journey to learn how to apply codes.

Pros: Easy to use it. The training hours are not as long as the other applications. Also, the reports are easy to navigate.

Cons: Sometimes when there is an issue on payment, it takes many days to get fixed. That slows down the batch system for our management company.

Pros: It is a good, organized system. I like that I can make rules to ensure we don't oversell the hotel! The specific reports are very nice!

Cons: Sometimes it doesn't tell you that you will be oversold until you okay the reservation. If the system is having difficulties, it will shut down often throughout the day.

Pros: roomMaster has been a solid property management system for our hotel chain for more than five years. It’s reliable, integrates well with our daily operations, and covers the key features we need across multiple properties. Customer support has always been responsive, and when issues do arise, they are typically quick to provide clear guidance or fixes. The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations.

Cons: The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions. The interface, while functional, feels a bit dated compared to some newer systems.

Pros: Accessing from any device. RM Pay is excellent. Tenerum works well as well. Ability to flag bookings for future reference Group blocks feature is great for booking teams.

Cons: Would like the HELP feature to be a bit easier to navigate. Some times requires a bit of searching to find what you need specifically. The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out. Would be nice if when we open a spot in availability if any reservations are waitlisted, a popup could show letting us know, saving us time in checking if anyone is waitlisted for a date each time.

Pros: Tech Support is top of the line. You get to speak with a representative, explain your issue and they will immediately tend to it. [sensitive content hidden] has been top notch - she is kind, courteous and explains applications.

Cons: Some of the windows open in very small format - wish they would be a little bit bigger. For example, if you enter rates, the pop-up windows are tiny.

Pros: RoomMaster has been a great help for our operations. The system is easy to use once you get the hang of it, and the support team is outstanding!! whenever I call, they answer right away and resolve issues quickly. The onboarding process was smooth, and the training resources made it easy to adapt.

Cons: The design feels a bit outdated and sometimes not very intuitive, which can slow things down a little. But overall, it still works fine and gets the job done.

Pros: RoomMaster has a very intuitive interface and is easy to learn. It has many features that make it easy to isolate availability by room type and date, and the Quick Room display makes it simple to see rooms available for Walk-In as well as rooms set to depart or arrive. The ability to customize confirmation and marketing letters with many different runtime variables has made our job at the front desk much easier when communicating policies and other information.

Cons: The cloud version has proven to be a bit buggier than the previous version, and we experience frequent episodes of "reconnecting" to the network which paralyzes the system - inconvenient when in the middle of making reservations. Our integration with Flexkeeping has improved tremendously since implementing it two years ago; however, sometimes our clean rooms are spontaneously marked dirty and we haven't been able to figure out what causes that.

Pros: It's easy to use and a good solution for small hotels.

Cons: Functionality is limited. It's for example not possible to customise the invoice header.

Pros: There were no positives to this software- its archaic and has not been updated in 20 years

Cons: Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product.

Pros: Customer server Install was good, smooth and knowledgeable.

Cons: After Install Customer service was not as good.

Pros: Ease of use, easy to train, simple revenue management included

Cons: Cloud is far too expensive No multi property feature Not enough advancement in this changing world

Pros: I like that is effortless. You can customize just about everything. We have all Maintenance,Housekeeping, Front Desk use roommaster. We have 240 rooms and make many changes to reports, the functionality of guest profiles and history is awesome! We love the fact we can train new hires in a day or two and they are ready to roll.

Cons: The only issue I have is with the group block functionality, we have use this software since 97 so we have always had this issue with multiple room types and or dates for groups, it can be a bit challenging as we pre book room numbers and actually block rooms, where other properties may not. It's just not as user friendly for us.

Pros: It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down!

Cons: I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information.

Pros: Ease of use Everything you need to run your property

Cons: Support language barrier Can't resolve quickly

Pros: Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming.

Cons: Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking.

Pros: The software is very user friendly and intuitive with the exception of the group functionality.

Cons: Group blocks need to be more flexible for reservations that do not correlate to the arrival and departure dates for the group. Also, the system does not allow to close for arrivals on any given day. No one seems to know what that means.

Pros: The software is fairly easy to teach to new employees. Daily use is very easy. We love being able to keep track of all our reservations and in house guests.

Cons: The expense of all the add-ons. The software does not warn you when assigning a room of a different room type. When copying a reservation from a previous stay, the system keeps the previous room rates. It should bring up the rates of the new date of the reservation. We wish that we had a Calendar that wasn't an extra cost that would allow us to integrate our employee information.

Pros: I like the ease of use and even after 4 years, learning new features and ways to use the software.

Cons: Learning how the housekeeping function works has been difficult. We have still not mastered that part.

Pros: I fell in love with this software because of its ease of use and simple interface. The functions are very easy to use and understand. The integration of a restaurant module is very useful and simple. It handles bookings, restaurant sales and back office seamlessly.

Cons: It will be nice to have a survey function added to be sent to guests after departure.

Pros: Ease of use of the system for the staff.

Cons: Reports a bit clunky and should really be able to search by any field

Pros: Easy to use Plenty different options for many scenarios within hotel industry Many repost options

Cons: Would like to be able to interface with Apple products - perhaps this is now possible?