Jonas Chorum

Pros: Everything!!! I love this PMS system. It is so easy to navigate through. I could do it in my sleep.

Cons: The only thing that I would like to see changed is making multiple reservations at a time. We have to copy the reservation every time we make more than one for our guests who book several in their name. It would be easier if we could add how many rooms to each reservation.

Pros: Ease of use and knowledge section is great to have if needed and also like that you can chat in real time

Cons: Only thing that I could think of would be the downtime or maintenance issues

Pros: Technical Support is amazing. System is very user friendly

Cons: A feature I recommended they have not taken into consideration. When the property is sold out but inventory has not been evened out a pop up should occur saying property is sold out do you want to continue.

Pros: I like the speed and responsiveness of the system, the cloud functionality, the ability to save reports, having our credit card settlement built into the PMS, having the ability to use an app that makes housekeeping and maintenance operations more efficient, the ability to multitask on multiple systems, the list goes on.

Cons: We have had very few issues with Chorum PMS.. A few requests we've had have already been addressed.. At some point we may request the ability to add a criteria for building, and we think a few reports could use some additional information, one we've already put in an enhancement request for, still hoping that can be implemented.

Pros: Ease of use, logical layout. Guest friendly, Integration with 3rd party friendly.

Cons: There is nothing that I do not like. Love everything.

Pros: The OTA is much better but we need to make sure they have a good phone number and a zip code and some 3rd parties do not get one and Jonas requires one.

Cons: I really do not like the City Ledger because I have to answer to an account and some how my city ledger is always off and I do not understand why. So maybe somethings in that needs to be looked at. My opinion

Pros: It is a very reliable system that is being continuously improved. It connects seamlessly with the Best Western rewards system to enroll guests and retrieve rewards accounts. The process of creating a reservation is efficient and can be accomplished on one screen, except for entering credit card information.

Cons: The direct billing and creation of statements and invoices could be improved in order to be able to create statements with individually selected invoices instead of a date range. It would be beneficial to see the Do Not Rent flag on each reservation instead of guest profiles. Having a marker or status indicator on an individual reservation if guest is a returning guest or frequent guest.

Pros: Their support service is the best, [sensitive content hidden] are awesome!

Cons: Possibly make the folio easier to understand.

Pros: JC has been an amazing addition to our property. It was simple to learn and to teach to our new staff. We were able to build and costumize it to our property and what we needed instead of having to adapt to a system that was created by someone who never worked 1 shift behind a desk or on property.

Cons: There were a few things I missed from our old system but through updates JC has really matched and even surpassed these old systems.

Pros: Customer service always available and helpful

Cons: The down times when updating the system

Pros: * Cloud-based program* Continuous and automatic upgrades* User friendly program* Outstanding support

Cons: * Nothing serious* Would like to see more chit description on the folios when integrating with JCM

Pros: Was not able to ever use the software. However, they made so many promises that they later said did not exist in their software

Cons: Their train was very short and we were told to watch reruns of training that they chose to do with the wrong staff in our business. They are impossible to work with and were only interested in starting their billing prior to use being able to use their software.

Pros: Leaving this software for another PMS that included OTA interfaces, call accounting interfaces, and that did not require us to give them and/or a third party an additional revenue stream from our debit/credit card payments.

Cons: Exhorbitant charges to view payment information and extranet interfaces. Requirement that all credit card payments be processed by third parties of their choosing.

Pros: They listen to the clients' suggestions for better features and they make it happen. Customer service is top notch and very responsive.

Cons: There were some server downs but it was fixed immediately. I am bit concerned as they grow more, they might not listen to our suggestions as much as they did before.

Pros: We moved from Nite Vision to Chorum because it was cloud based. I was skeptical at first because I LOVED Nite Vision, the longer we have Chorum the more I appreciate the features it offers.

Cons: I wish that it had auto save features. Also I have issues logging in to the GM and settlement sections from certain browsers, it just won't load or says we need Microsoft Silverlight.

Pros: The migration over from NIghtvision was relatively painless. With any upgrade, one expects some issues and this one was no different. [SENSITIVE CONTENT HIDDEN] were quick to address the issues we had and rectify them to our satisfaction and most importantly, in a timely manner. The JC system is quite simple to use and it is just about learning what from NV is what in JC and where it is now (or the different name). The app is fantastic to use and already quite popular with my staff.

Cons: Some items in relation to various applications that can't be changed (other phone on reg card or adding proprietary info) is problematic but we had the same thing with NV. You put in a ticket and wait to see if it will change.

Pros: Easy to use - good layouts. Chorum is always making updates and finding ways to improve the software.

Cons: Some features we would like to see seem to be difficult to implement. Have struggled with profiles especially since the new 6.0 launch - seem to bee improving, but has been very trying. Interfaces don't always function properly. Would love to see some type of basic training program so that we can do postings and adjustments without being live.

Pros: We love the web- and cloud-based nature of the platform. New features are being added all the time.

Cons: The platform previously used older web software.

Pros: I like the features and ease of use. Great reporting options as well

Cons: I would suggest you make it compatible with Google Chrome as I can only use it with Internet Explorer and my laptop does not support it anymore.

Pros: User friendly system and good service levels

Cons: User specific changes are difficult to make.

Pros: The ease of adding a reservation and adding additional names

Cons: tracking or adding company names at check in or reservation

Pros: Jonas Chorum is very easy to learn and use. The remote access is a definate plus.

Cons: There is nothing that comes to my mind that is terrible about Jonus Chorum.