Brushfire

Pros: Brushfire's customer support is some of the best I've encountered anywhere. The team has answered every question I've had, and they held my hand through the event-building process. The fees are considerably lower than other options we vetted. I'll stick with Brushfire for future events, for sure.

Cons: It's not the most intuitive or attractive platform for first-time users on the backend. The final product, however, is very intuitive and attractive for our audience, which matters more. And the fact that their support team makes themselves available to help on the backend, even providing training and looking over things with you, makes this con feel small. And really, once you've gone through the process, things seem way easier to navigate.

Pros: I use Brushfire for all of the events I host. It's very easy to use. Many of our team has been able to be easily trained without taking a lot of time on all the major benefits of Brushfire like registration, mass emails, and problem solving.

Cons: Occasionally, there will be a request from people to receive an invoice for their balance when they have a third party paying for them. It would be great to have an invoice option built in.

Pros: I love that Brushfire is so customizable. I was able to upload our logo, background image, and brand colors. This really increased the professional look of our event, which was my #1 goal in looking for a new event software. The fees that are passed on to attendees are significantly less than other software so not only is my organization saving money, but so are my event attendees.

Cons: I would have loved to have a designated space for FAQs with the ability to have them be visible or not. Well written FAQs can cut down on a lot of customer service questions.

Pros: Excellent, flexible event management tool covering everything from selling a ranged of ticket types to management on the day with check-in functionality

Cons: In the past development has been slow to roll out features, the design of the website could be better as well

Pros: It was more affordable than other options.

Cons: The options were confusing when registering.

Pros: Incredibly professional, responsive and easy to work with

Cons: Nothing impacted my over all experience. Honestly had no issues working with Brushfire.

Pros: The platform is very easy to use and navigate. The customer service Brushfire provides is 2nd to none. If an issue pops up or a change needs to be made, they willingly complete the needed task.

Cons: It is hard to say. I have only had positive experiences with Brushfire.

Pros: I like that anytime we have any questions or issues, our representatives ALWAYS help us immediately. Their customer service is top notch.

Cons: The convenient fees while processing credit cards are the only complaints we get.

Pros: The customer service is top tier. They always return phone calls and are proactive with our requests.

Cons: Our relationship with them has been outstanding. They have done everything we have asked of them.

Pros: The company and staff were willing to work with us to meet our ticketing and technology needs (which were challenging). They were responsive to our requests for information & support. They went the extra mile and showed up at our site before we rolled out the ticketing platform. They continued to provide great support during the first season. We look forward to working with them next year.

Cons: We did not have any major issues with Brushfire during the time we worked with them.

Pros: The ease of integrating registration and payment. The software is also incredibly user friendly.

Cons: The fees, but it’s still worth it! I keep coming back to Brushfire again and again.

Pros: I really like the customer support and that they could take down a block of tickets for me when I needed to block out comp tickets

Cons: It was a little bit more expensive than we would’ve liked

Pros: Brushfire is an outstanding multi-use ticketing platform perfect for all sized events and loaded with great reporting, registration, and check in tools. Its very easy to use compared to other platforms on the market and gives you multiple personalisation tools in the ticketing space to make your event run smoothy. I would highly recommend this platform and the customer service and support is better then the majority of software companies on the market.

Cons: Lack of triggers to automate email communication or customised forms to collect additional information (and only additional information) post registration.

Pros: Support team I can trust to help and execute on questions I ask

Cons: Have to log-in every time to back-end. Took a little bit to master Orders/Attendees tabs

Pros: Lo que me ha gustado de la herramienta es que permite crear, gestionar y analizar eventos virtuales o presenciales

Cons: Está muy bien no he encontrado todavía algo que no me guste.

Pros: Brushfire es muy útil porque permite realizar análisis de sensibilidad y optimización de modelos matemáticos.

Cons: Es una buena plataforma que resulta de gran ayuda.

Pros: Me gusta que puedo crear y gestionar eventos virtuales o presenciales, enviar invitaciones, recordatorios, gestionar el aforo y las entradas.

Cons: Al inicio puede tomar algo de tiempo aprender a manejar el software.

Pros: I like that Brushfire continues to grow and desires to meet the needs that we have.

Cons: I think Customizable Reports need to add an AN/OR filter choice.

Pros: The best features for me is the automated content generation, editing tools, and analytics. It also has an intuitive design that makes it easy to use and navigate. The pricing is also very reasonable compared to other similar tools on the market.

Cons: Sometimes we experience occasional glitches with the software, also, the customer support could be improved in terms of response time and availability of resources.

Pros: The support team at Brushfire is the best I've worked with. They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference.

Cons: The custom forms and reports are super helpful, but it does take a bit of learning to figure out how to set them up to do what you need.

Pros: Brushfire's team of customer service representatives are so helpful and responsive. They help my team with ticketing and event registration. They have even helped with virtual attendance!

Cons: I would like more reporting options and to be able to pull certain groups with "if/thens" to email and contact for promo.

Pros: Customer Service Support is Excellent! The software is easy to use with numerous features.

Cons: There are still features that Brushfire had mentioned they are working on. I can't wait for those to be finalized.