Qualifacts CareLogic

Pros: It was really helpful to have everything in one place. The process for documentation was especially well designed.

Cons: Sometimes it was tedious when it came to navigating the different sections. The menu wasn't always accessible so you had to reload the page/ go back and forth between pages.

Pros: I like how customizable it is, so we can configure programs and documents to fit our individual needs. The treatment plan and schedule and the ability to create configurable forms work very well for us.

Cons: The MedPass window frequently has issues. In the last year we have had 3 major issues of a pop-up error message that would interrupt med pass, Medications not synching between DrFirst and the MAR that was determined to be due to data stored in inactive staff names, meds not synching again that had to do with character limits in data fields on the back end, and now PRNs being removed from the MAR despite being active.

Pros: Lots of customization to fit to the needs of the practice.

Cons: Difficult learning curve because nothing is standardized and each practice does things differently.

Pros: Recently, an update to the interface has made it a little more user-friendly. It also seems to have robust capabilities.

Cons: Not very user friendly and difficult to navigate without extensive training. Does not allow you to make changes easily.

Pros: I love all of the flexibility it has for billing and client options.

Cons: The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges.

Pros: The system is modern and configurable. It allows us to manage workflows and easily maintain client records, scheduling, and billing.

Cons: While there are a lot of resources and technology available, many of the features are available at an additional cost.

Pros: I like that everything is all on one platform.

Cons: I least like that this platform does not easily and effectively sync up to other third party platforms.

Pros: I feel new management is more transparent vs past administrations, meaning I feel they truly understand areas that need improvement & are working to address. In short, I've been a CareLogic customer since 2008 and the company has come a long ways since then!! I also like the virtual training opportunities that QSI makes available each month. I attend many of the BI webinars and gain something from each session. Also like the Partnership groups, where I attend the Sys Admin & Reporting groups which I find helpful. I feel Support is another area that has greatly improved thru the years. Now I feel a ticket has better chance of getting routed to somebody that's versed in the area. From all the times I've interacted with Support, I always find helpful & pleasant.

Cons: From my vantage point at least, CL still struggles with downtime (both scheduled & unscheduled) and post release bugs. Also, I know QSI is working on a client merge feature, but to not have this yet (as CareLogic is a mature platform) is unacceptable. To pick up from above, scheduled downtime really hits 24/7 programs hard. Would be a ***huge*** help if QSI could get some kind of a parallel system to use while releases are pushed during scheduled downtime.

Pros: I believe CareLogic offers an end user friendly platform. Generally speaking the clinical staff appreciate how the work flows follow a logical sequence.

Cons: It's difficult to extract meaningful data without an IT department that is knowledgeable of sequel databases. The canned reports are okay but too often do provide what you think your looking at really simply attributes such as basic demographic information is difficult to acquire. For all of the advancements in behavioral health, CareLogic is falling behind and any integration or advancements come with very large price points. Qualifacts is notorious for failing to deliver on promises made and almost never meets the timelines they agree to keep.

Pros: I like the Outpatient EMR portion of Carelogic the most.

Cons: The Billing product in Carelogic is not the greatest. You can't enter a negative you have to use write up's which causes issues with secondary billing. Also the way Carelogic Handles Inpatient notes and coding is incorrect. Inpatient claims have to be coded in a whole in bill room and board claims not by the first note done. I think there needs to be a coding module added for inpatient claims and those are the codes that drop on the UB. The codes on the notes would drop on the physician charges.

Pros: The capabilities to track so much data in one place, the additional report creating options with BI and Pentahoe

Cons: You definitely need someone who understands databases and how everything links. This is not an out of the box setup and a lot of decisions go into setting it up. If you set it up wrong it will through off reports and billing. I think the billing piece is the most complex but if setup correctly it is amazing

Pros: It is user friendly and easy to navigate

Cons: The reporting functions are very lackluster

Pros: I like that once you learn the system, it is very user friendly and has a lot of great aspects to help you navigate.

Cons: The thing I like the least would have to be that you can't have a lot of multiple tabs open at one time if you're trying to multitask.

Pros: It is easy for new staff members to learn understand and navigate.

Cons: It is tough to generate custom reports. The reports that you have in there are not sufficient for regulatory agencies.

Pros: The carelogic software is easily adaptable for any new person learning billing.

Cons: The end dating of old payers and needing to set up a new payer first to end date the old one

Pros: Web based, fast and reliably available. It has a fairly simple interface that is easy to navigate

Cons: Some of the web based functionality is a little antiquated to today's standards. why always submit to save instead of saving data as you enter automatically?

Pros: I like how user friendly CareLogic is, the search option that was added recently has been a life saver at some points. Also, the new sleek look helps important things stand out from the ones that are secodary.

Cons: That there are things that we just cannot incorporate that would be time savers.

Pros: What I like most is its user-friendly interface and comprehensive features designed for behavioral health and human services.

Cons: Qualifacts CareLogic can have a steep learning curve, particularly for new users who may find the system complex.

Pros: CareLogic is easy to train new hires on, unless they have used a more intuitive EHR before. Reports are easy to schedule, but the system can get overwhelmed if the dataset is large.

Cons: CareLogc is slow, difficult to use, doesn't have an open API, and has limited functionality. The user interface is not intuitive nor modern. Every team member we train on CareLogic that has used another EHR complains about how difficult it is to use.

Pros: It had its glitches at first. It was one of the easier EHR software I've used. I liked that you could see your client list and this made it easy to update and keep this refreshed. Adding documents to the files was easy as well.

Cons: When changes were made, it seemed as though these were done w/out the inclusion of a therapist/someone who would actively be using it.

Pros: It is fairly easy to use and learn for electronic health records.

Cons: It crashes quite often, then you might not get anything done while they work on it.

Pros: What I like most about CareLogic is how easy it is at keeping track of your medical records.

Cons: I don't really dislike anything about CareLogic.