Knit

Pros: We switched from quickbooks payroll to knit as we outgrew what quick books could offer and it is was quite streamline. It was easy to input historical year data as we switched mid-year. It is great that Knit submits taxes for us and that you can file ROE's through knit rather than having to create and ROE web account.

Cons: It would be nice if the manual entry payroll would calculate the employer portion themselves since it is just a direct calculation rather than having us have to input and calculate ourselves. It seems like it could be possible as Knit normally calculates this themselves while processing regular payrolls

Pros: Very user friendly for payroll processing for small business but has all the bells and whistle to deal with complexities. Love the help articles they are extremely helpful and easy to follow. Customer Support team is also a plus, they are very helpful and patient. Year end processing is also very straight forward and I absolutely love the reminder emails for payroll processing this is a great support!

Cons: Although understandably needed the 2FA is annoying.

Pros: Can access current employees and history anytime from anywhere

Cons: can't track banked time for salary workers

Pros: I find Knit very user friendly. The support team is really easy to reach if there are questions.

Cons: It is hard to get detailed information online with more intricate questions. The FAQ page is pretty basic so you need to email their support team.

Pros: All documentation is available at all times, including from mobile.

Cons: No great review and progress tracking for our team.

Pros: The overall user friendly aspect. When I need to change something it's pretty simple.

Cons: Onboarding is a bit tricky sometimes where banking is concerned.

Pros: Easy to use website, you can use the app. Easy to navigate. Technical support was fast to resolve problems.

Cons: I have no complaints about knit. Everything is perfect

Pros: great professional and easy to use. staff are very helpful

Cons: here are a few areas where I think Knitt Payroll could improve. For one, while the platform is generally easy to use, some of the more advanced features could benefit from additional guidance or video tutorials.

Pros: I liked using the system every two weeks to run our payroll, it was more intuitive than other systems I've tried in the past. It was easy to onboard new employees, manage things like reimbursements, and handle automatically sending documents to the CRA. It was easy to track Paid Time Off requests, and my employees could easily get a copy of the documents they needed at the end of the year to do their taxes. It really is a solid solution and it doesn't feel like anything is missing, or like anything is clunky which is really nice if you've ever tried other systems that feel a little more "cobbled" together.

Cons: There were a few sticky points like setting up vacation pay was not as straightforward as it could have been, and once a mistake was made it was hard to fix. But overall, there weren't a lot of problems or issues.

Pros: Easy to use and doesn’t charge for months there no payroll.

Cons: Charges a full month when I only need to do 1 ROE or T4.

Pros: Customer service is extremely responsive!

Cons: The delays in payroll changes, but customer service is very much on top of it, so it helps. So far, that is the only con I have experienced. Only other issue I have had, and it could be a one off, is a clarity concern regarding my most recent inquiry, but it was resolved promptly.

Pros: Ease of use and communication. Anytime I have a question I know I'll get a responds same day. Most of the time I get a reply right away

Cons: So far I don't have any issues. Any changes I need they make with no issues

Pros: Price and easy to use. I can setup my own or get a walk through.

Cons: At the beginning it was a little complex to setup. But now it's easy.

Pros: Incredible service from the team, they go above and beyond.

Cons: No complaints come to mind. Been using them for years.

Pros: Ease of use and price point for the scale of our business. Great support responsiveness when needed.

Cons: I’d like to be able to edit notes after posting.

Pros: Knit has been super easy to use and there is always support when needed!

Cons: I have not come across any issues, I have had a great experience!

Pros: Knit is ahead of the curve with all things payroll. Not only will they issue T4s and ROEs directly to the appropriate authorities (not available with QuickBooks payroll and many other cloud solutions), but they also allow for flexible billing options to pass on the subscription to the client with the firm discounted pricing!

Cons: It can be difficult to get a new company verified before payroll services can be started using Knit. The verification process involves the client and relies on them knowing how to use digital ID verification through Plaid which is often a long drawn out process to walk them through and for them to complete, since we cannot do so for them. We would also love a time and attendance tracker that integrates directly in Knit. We have some work arounds with other third-party software, but it isn't perfect.

Pros: Was very easy to get setup and the customization of taxes was easy to understand.

Cons: It would be ideal to have the option to run a direct debit even for manual one off pay runs.

Pros: Very easy to use, user friendly. Having the reminder emails when it's time to run payroll is helpful too!

Cons: I don't love the summary page, but it's fine.

Pros: Very easy to set up and use. Knit takes the thinking and reporting out of doing my payroll and makes sure I hit my payroll deadlines.

Cons: There's really nothing that I don't like, it's actually super easy.

Pros: Onboarding was a pleasant experience. The program is easy to use after reading and playing with it.

Cons: It took a little to get used to but now we are comfortable with the program.

Pros: We really like that Knit runs on autopilot once things are setup.

Cons: I really don’t have a con to share. There have been only a few issues in the years we have used Knit but customer service took care of them very quickly.

Pros: Knit is very intuitive and easy to use, as well as aesthetically pleasing to look at (which seems to be rare in the world of payroll providers). The customer service is also helpful and fast.

Cons: I do love speaking with someone on the phone when I have an issue vs. email support. I'm just old fashioned like that, I suppose.