Rosterfy

Pros: Customisation with brand. Ease of creating events and shifts. Account manager assistance.

Cons: Our demographic of volunteers to find the platform difficult to use. User experience. Wish there was a phone number for customer service, particularly on key operational periods when help with trouble shooting is required.

Pros: Great for large organizations. Here at Blessings of Hope, we see 200-300 volunteers daily at 3 different locations. Rosterfy helps us to manage these effectively. I especially like the endless options. There's so much you can do in this platform, from customizing verbiage to setting specific permissions, and much more. The customer support team has been amazing. They are kind and prompt in responding.

Cons: The most difficult thing for our company has been the implementation process. We switched to Rosterfy from a super simplistic, basic volunteer management system. While Rosterfy's endless capabilities are a perk for sure, it does take a lot of time and training to get a team of 20 staff familiar with the ins and outs of the program.

Pros: The automation of processes to create less workload for a small team running programs that use a large number of volunteers.

Cons: The set-up and administration side can be quite confusing and take a while to navigate. However, Rosterfy has a great support network to ease this process.

Pros: Managing a large amount of volunteers on the one platform

Cons: We can't wait for the user-friendly app!

Pros: Ease of use in tracking and managing volunteers for our events. I was able to pick up the platform with ease when I started within the organisation. The platform allows me to have a easy snapshot of registered users for our events. Their details are all in one place so I am able to access their information and send out communication very efficient and effectively. The SMS function is great as it generally has a faster response time when feedback/replies from volunteers is needed.

Cons: The platforms works perfectly for my needs. I'm yet to find anything I would improve.

Pros: The system is easy to use, intuitive and I espectially loved the customisable fields (which would have required a change request for other systems). The use of colours and simple sign up process allowed the users to sign up for shifts intuitively with just a few clicks. Rosterfy also takes customer feedback into consideration when rolling out new features. For example, after feedback on the event calendar, the Rosterfy team (big shout out to David), rolled it out in the next update.

Cons: An audit trail would be great so that we can view changes made to the system and by whom. Another possibility to explore would be giving volunteers the ability to immediately sign into shifts using QR codes when they arrive.

Pros: Operational visibility over all our volunteers and shiftsHours saved each week with admin we don’t have to do as it’s automatedHas all the features we needed, and the Rosterfy team supported with additional functionalityExcellent training and learning management features, the Rosterfy people were super helpful My tech team needed secure data and other compliance requirements which were metWe can meet reporting requirements with our screening of volunteers and audit trail

Cons: It doesn’t have a robust expense management system. It’s not really a problem for us as our volunteers just emailed expenses and we don’t get too many requests.

Pros: Easy to setup and great customer care and services. Good for event scheduling and attendance tracking for volunteers

Cons: Needs a lot of work on features and pricing as it differs for all and other competitors offers good pricing within the same range

Pros: Very easy to use which makes the platform my favourite choice in the space of volunteer management platform. UX/UI are simply great. Great customer services and it is highly customisable.

Cons: I have used it for more than 12 months now and we haven't encountered a problem with the platform yet. But it will be nice to have a mobile app.

Pros: Ease of use , ability to add custom fields unique to our event and customer service was great. The software makes sense - everything one would want to to track is available.

Cons: Inability to share reports - when a report is created it's not available for all users to use.

Pros: 1. The UX/UI of the platform is great 2. Great support 3. Easy to use

Cons: I haven't come across any flaws within the platform

Pros: Our Senior Client Success Manager’s level of commitment and communication is phenomenal. She is always available to answer our questions and provide tailored ideas and input for our specific needs. We really appreciate and use the groups and reporting features regularly.

Cons: Rosterfy lacks some customizable features, but our Senior Client Success Manager is always willing to add our suggestions to Rosterfy’s feature requests list. It would also be amazing if Rosterfy had an app version.

Pros: Rosterfy offers a big range of options and possibilities. The system can be customized on so many levels which creates a professional look for the users. Rosterfy has an outstanding support team, who help with set-up and all questions along the way. It is an easy software to work with on a big scale, bulk import and updates are easily done . The option to add training modules and create interaction in the modules by adding questions was great to work with. Everything is in one place with Rosterfy: forms, trainings, database, shifts.

Cons: Usage on mobile phone is not ideal yet, their app is in development.

Pros: It is easy to use and the staff who work at rosterfy are always helping me and suggesting ways to improve our portal that make everything streamlined. It is user friendly, not only on an admin end but also for our users, which is very important. We have set up automations for reminders and incorporated a feedback system.

Cons: We would like rosterfy to have an app as the majority of our users are between the ages of 18-23.

Pros: Rosterfy is very easy to use and I love how it automates so many key functions needed to manage volunteers and staff. It allowed our team to move from manually inputting data into ExCeL, to information about our workforce's availability and sign up numbers being updated in real time on Rosterfy's platform. It has given us an easier way to communicate with our teams and I like how easy it is for volunteers and staff to sign up to shifts.

Cons: From my experience of Rosterfy, there wasn't many aspects of the software that I didn't like. There are currently only small improvements such as being able to categorise automations and being able to allocate an individual to a shift from the groups function, that I would like to see included. I would also love to see an app version developed, to make it easier for our teams to use Rosterfy whilst at events.

Pros: I really liked how I am able to create subevents within the main event to make the dashboard look clean and user friendly

Cons: To me, the email features are a little rough around the edges

Pros: The features around creating events/shifts are easy to use to create and duplicate for the same format over and over, also the bulk communication system to contact volunteers is very handy for sending multiple communications to several volunteers across the country.

Cons: After we switched from Rosterfy 1 to the new Rosterfy version 2.0 we had data issues coming across but after working closely with my Rosterfy business manager we were able to fix said data problems. Another thing that was missed, which I think any new person using Rosterfy should receive is a training session with the Rosterfy team on all the elements and how it can be used to the highest capabilities.

Pros: Rosterfy's customer service is outstanding. They are always willing to jump in and make sure your questions are answered timely and that the questions are answered fully. The upload functions to create an event are very customizable and easy to use. The report feature is robust and the functionality is easy to use and modify when needed.

Cons: The volunteer journey is confusing and not as intuitive. It's harder to find the shifts a volunteer might want to work. There are a lot of customizable fields which is great from an options standpoint but allows for missed steps and errors when setting up the event.

Pros: Ease of use and the opportunity to be able to rate the volunteers.

Cons: The "How-To" guides on the site weren't too helpful for me when starting out with the system.

Pros: Events are easy to create and shifts are easy to manage. The scheduling is very nice to handle and it is easy to send out information to all members or just a small group.

Cons: A big events might become a bit complicating but the client succes managers are very helpfull and also very kind

Pros: Within 4 weeks I created our volunteer registration platform, with the form, automations, emails etc and it was overwhelming at times as not my background, but [SENSITIVE CONTENT] helped and supported me all the way and the launch was a success. We now have over 1000 volunteers on our system and i love learning all the ways Rosterfy can make my life easier

Cons: The automations were tricky to understand for me at first but with lots of support and testing i got there in the end. We have made some suggestions along the way and they have been implemented through support team etc

Pros: We partnered with Rosterfy to create a unique and bespoke bike ride scheduling and volunteer management system and we hope that this will be rollout to all our volunteering groups across the UK.

Cons: Still in trial phases and currently no concerns with the software

Pros: With a flow of between 175 and 250 users through out the year, one of my main concerns was pricing. With Rosterfy's packages, we were able to find a deal that was both economical and more than met the needs of our department. Another area of concern was ease of use. We have a staff that range from young and tech savvy to older and not into technology. We have found that Rosterfy is easy enough for everyone to use.

Cons: There really is not anything so far that I do not like about Rosterfy. There was a bit of a learning curve, but that was expected, and not bad at all.