Esper

Pros: Esper’s Mobile Device Management (MDM) software stands out in a crowded market, outshining competitors with its exceptional ease of use and seamless deployment across numerous devices. It was remarkably straightforward to navigate through the software’s features and efficiently implement it on a large scale, making the initial phase of device management a breeze. The ease with which the system can be deployed to a plethora of devices is truly unmatched, illustrating that when it comes to practical functionality, no other competitor does it better.It used to take an hour to setup and deploy a single device. With Esper I could setup well over a hundred devices in 20 minutes. My mind was blown.

Cons: The pricing structure of Esper leaves room for improvement, particularly when considering the scaling of operations from a few hundred to a couple of thousand devices. This concern was voiced during the pilot trial, yet the response has been lackluster. Additionally, after committing to a year-long contract, there was a noticeable decline in customer service responsiveness, leaving questions and concerns unaddressed. The lack of follow-up from the sales representative, especially after significant financial commitments were made, added a layer of disappointment to the experience. This has led to uncertainty about continuing with Esper, with considerations for developing an in-house solution due to the gaps in customer engagement and the need for more competitive pricing packages.And what about new innovative features???? I think we could do better here.

Pros: It is very user friendly, easy to navigate and check our patients status or assist with issues

Cons: It can be a bit delayed at times, but this may be more from internet limitations than the program itself.

Pros: Has been an astronomical help when troubleshooting with our customers regarding all deployed hardware. Before, we had no great way of launching app updates, running diagnostics, or viewing real-time issues without visiting our customers in person.

Cons: I would argue that some of the functionality still needs improvement. In some cases, we find that we cannot 100% rely on the commands we launch through Esper, and instead need to confirm with customers. Hardening these core flows would be extremely useful to our team.

Pros: is an easy to use tool, which allows you to perform tasks in an intuitive way.

Cons: so far I don't feel that the platform needs anything else.

Pros: Everything about the inventory management and user friendly

Cons: A bit pricey at times but the offers sometimes make up for it

Pros: I love that the MDM allows both viewing and remote access to our customers products. The remote access is in real time and it is as if you were in front of the device.

Cons: I would say the provisioning part is a little complex, but once you get the templates down, it is smooth as butter.

Pros: Easy to install software. Easy to understand process. Screenshot capturing feature.

Cons: Pushing a software some time takes more time than usual.

Pros: Remote control of device. All details a user want.

Cons: Time of remote control should be increased.

Pros: Easy to use Remote Management Software. Easy Application Install and Reinstall.

Cons: Delays. When multiple commands are sent for Build Install - Reinstall, instead of overriding previous command, they show still trying the commands from earlier which causes delay while updating a software.

Pros: UIEase of accessADB connectivityLocation on Map for all devices.

Cons: Frequent updates not happening automatically.

Pros: Manageability is good and easy to handle the devices.

Cons: Log management and scheduling of powering on or off.

Pros: Remote viewing ability, configuration management, ease of use

Cons: Sometimes the app updates constantly fails for no reason. Need more features in Esper SDK.

Pros: I love how we can keep our customer kiosks organized and easy to find when we need to troubleshoot them. Being able to remote in and easily navigate the kiosk to configure settings and verify functionality enables us to support our customers and resolve issues quickly. I also like the visibility of power and connectivity on the information page so that we can see the status of the units before we remote in.

Cons: Some settings on the Samsung OS are reset when we send a remote reboot to the tablet. It would be more efficient for our team if those settings were maintained through the reboot.

Pros: It is easy to configure the device and easy to access and monitor the device data.

Cons: Required the data of all the devices battery status on monthly basis.

Pros: Emails Triggered when the devices are offline.

Cons: New suggestions/features requests from the consumers takes very long to get implemented.

Pros: Ability to remote into the device to fix issues that occur. Along with the ability to lock down functions efficiently with a few clicks.

Cons: I would like to see more integration in reporting about the devices on the platform and their status.

Pros: When I discovered Esper, I was manually setting up our devices, one device at a time. No matter the steps I took, I could never seem to get two devices to setup the the same exact way. One of the biggest benefits that I have found with Esper is the ability to setup a provisioning template so that every tablet is setup the same way, every time. I can also setup multiple devices at the same time without having to keep up with what step I was one for each of the devices.When the pandemic took much of the office work force to remote, I also needed a way to support our users using devices as part of their daily activities. Esper gave me a way to access the device and use it remotely, being able to see what the user saw, but also being able to interact with the device. This feature has greatly improved my ability to support these devices.

Cons: I do wish the messaging feature in Esper worked better. As of right now, it is clunky and confusing to use.Also, with Esper having an API available, I wish that that would develop it for Zapier (and other Cloud API companies) to give admins a way to further integrate Esper with other applications.

Pros: I love how you can remotely connect to the device and be able to remotly control it.

Cons: Sometimes it will not let us remotely connect to the tablet or takes a while to load.

Pros: It's ability to remotely control the device to initiate restarts

Cons: The is no ability to download logs for certain devices. so it's hard to find an error when customer reports

Pros: We like being able to connect to our customers tablets to help guide them on the usage and correct mistakes they might come across.

Cons: A feature we would like is being able to always change between administrator and user on the tablet.

Pros: We can keep track of where are the divices, control whats aps the devices have or not. Know haw many are online to maintain devices funtionality

Cons: In some android versions its hard to keep control

Pros: we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg.

Cons: we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg.