Hexnode UEM

Pros: Hexnode has the greatest support experience I have ever seen in a product. They are always responsive, and they will always help if I need any assistance for a project that requires the use of Hexnode. I have spent over 2 hours on a call with them before and not once did I sense any frustration from them. I used to reach out a lot to them when I was new, and they told me they were happy I kept using their support service. They always send detailed emails after a call for a recap, or next steps if a follow up is needed. Hexnode has done a fantastic job in building their support.

Cons: To be be honest, I cannot think of anything with Hexnode that upset me. The only issue I had was there was a period where my portal became very slow. I had to reach out to support and they would immediately refresh my account to get it started backup again. They would not leave until my slowness was resolved.

Pros: The cross-platform support, unified management, and straightforward deployment make Hexnode highly efficient. Additionally, its intuitive interface, robust policy enforcement, and seamless app distribution further simplify mobile device management, allowing administrators to maintain security and compliance with minimal effort.

Cons: While Hexnode performs well in most areas, device unenrollment could be improved. Currently, the process can be cumbersome at times, and some devices may remain partially enrolled, which can complicate device lifecycle management and offboarding procedures. Enhancing this feature would further strengthen Hexnode’s overall usability and administrative efficiency.

Pros: Hexnode stood out after comparing it with several other UEM/MDM platforms. The interface is clean, intuitive, and highly customizable, which made the initial setup fast and straightforward. Device onboarding was smooth with no issues, and policies applied consistently from the start. Kiosk mode is one of Hexnode’s strongest features—creating and managing restrictions is simple, version control is clear and reliable, and updates can be rolled out confidently across different device groups. The platform offers a solid balance between flexibility and control, making it easy to support both straightforward and more complex deployment scenarios. Overall, Hexnode delivers a robust and scalable solution that has performed reliably in real-world use. It’s a strong choice for teams looking for a modern MDM platform with good usability and thoughtful features.

Cons: The interface is intuitive overall, but certain policy menus require several clicks to reach deeper settings. Small workflow optimizations would help speed up daily administration.

Pros: Hexnode UEM: simplicity, efficiency, and security in one platform — a truly intuitive, powerful, and reliable solution that makes device management effortless and secure.

Cons: The platform works great overall, but the language support for Brazil could be improved. A fully localized Portuguese (Brazil) interface and documentation would make the experience much better.

Pros: Customer support is 10/10. Responsiveness is amazing. Best bang for your buck here to manage multiple devices and set any policy you want to manage the devices.

Cons: Little bit of a learning curve if you haven't done MDM before. There are some interesting steps you have to take, but once you figure that out... it's a breeze.

Pros: easy to setup, add users, assign policies, and give basic configurations to the devices. Interface is very user friendly.

Cons: operation is really hard if you don't have the max plan, controlling devices is almost impossible. for all the other plans, only tracking is ok, but remote control is limited to impossible. I can't even apply security actions such as locking computers remotely, changing passwords, etc. The macOS configuration and control is really basic.

Pros: This all-in-one platform handles iPhones, Android tablets, Windows laptops, and Apple TVs from a single dashboard, reducing headaches. The Kiosk Mode locks devices to a single purpose, ideal for retail and restaurants. Their quick and helpful customer support is the secret weapon.

Cons: The quality of their macOS deployments are good, but coming from JamF, it can be better. I would much rather have a single pane of glass for the entire org rather than multiple tools for multiple platforms.

Pros: Hexnode offers a comprehensive device management solution tailored for both small-to-medium businesses and large enterprises. The platform provides granular policy management capabilities, enabling robust device control. Furthermore, deployment is streamlined across all device platforms.

Cons: We have observed that Hexnode customer support response times have increased, and the quality of support has occasionally been suboptimal.

Pros: It's been improving his UI lately, moved on from being extremely basic to having a bit more oomph. The searching and filtering of the devices is pretty accurate and I'd say the functionality overall is adequate. The customer service is also great! They follow up with an email once they have answered your question, and it has a ton of information there and references you might need. As for ease of use, everyone in the company is happy with just getting an email and setting Hexnode up, so that partof the UX is extremely easy.

Cons: On the admin side of things, it still feels like a very basic database. The onboarding experience might also be improved since it really doesn't explain much. Maybe videos instead of written instructions might work best with this specific type of software. The offboarding of a device is also something that's very vague to me. The fact that I can just click something to "Appear as un-enrolled" doesn't make me trust the un-enrollment process as much.

Pros: exnode looked promising at the outset — the interface is clean, and setup was relatively quick. We also appreciated the flexibility in configuring device policies and the cross-platform support.

Cons: We chose Hexnode for mobile device management expecting a reliable and flexible solution — unfortunately, the experience has been quite the opposite. The biggest issue: we were unable to unenroll several devices, and even after escalating to their IT support, no one could provide a working solution. We're now left with devices that are permanently stuck with the MDM installed, with no way to remove it — even a factory reset didn't help in some cases. The support team was slow to respond and ultimately couldn't resolve the issue, leaving us with unusable hardware and no clear path forward. This has caused significant disruption and cost to our operations. If you're considering Hexnode, be extremely cautious — particularly if you ever plan to offboard devices or change MDM providers. Based on our experience, we would not recommend it.

Pros: We now have no user approval need to access our equipment. It is almost immediate and we have full access without the users approval.

Cons: We previously had some connection problems , but with the latest update it is working great and we are not currently having any issues.

Pros: The ability to remotely access and control remote devices. Very needed in the remote work era.

Cons: Difficult to use, many flaws. The worst is that searching for help comes with "nothing matched your terms" and I have then manually went thru and found the exact phrase I searched for in the help. Having many issues right now, can't use remote view. Getting help on it, but this is the main purpose and it is now broken.

Pros: It's an easy, set-it-and-forget-it software. Navigating the settings, etc, has been a breeze when setting up new devices.

Cons: The maps/geofence is not what it should be - we often get alerts that a device has left the geofence, when in fact it has not.

Pros: The simplicity and how easy it is to setup. Our IT manager is able to login, setup, fix, everything remotely.

Cons: Instructions for management. We are having management changes and so finding the instructions when switching to new tablets to install hexnode is a bit difficult to follow.

Pros: Very responsive to changes. They post much quicker than other MDMs

Cons: The live help is great but there should be more canned solutions etc.

Pros: The ability to manage our fleet of devices from a single place.

Cons: Organization is sometimes hard to understand for new staff or staff being assigned to admin without experience.

Pros: Hexnode allows us to manage a global team working on various Operating Systems. This provides us one central system to manage compliance and secure our company data. Their support is always prompt and provide solutions in a timely manner. hexnode is easy to integrate with any IDP and provides the most multi-OS management than any MDM I worked with in the past.

Cons: Documenation can sometimes be outdated with some of the frequent MAC updates. Additionally when a policy or action is pending and attempts to re-try there isnt a way to stop it.

Pros: The best part about Hexnode is how easy it is to navigate the portal to set things up. Unlike many other UEMs I have used, it is laid out very well.

Cons: A few features that I would like are behind tiered plans that, for our use case, don't make sense to move to just for those features.

Pros: Very powerful solution to manage iOS (iPhone / iPad) and Mac devices remotely.

Cons: No support to deploy iPad apps on Mac OS devices even if Apple allows that.

Pros: It provides a very easy initial setup for new devices, we can even configure a device remotely! We can add licenses on demand one by one.

Cons: The admin console does not have the best experience, if you are managing too many apps in policies you might have some hard time. But it is a one time setup anyway.

Pros: Customer support is great. Phone calls are answered quickly and the representatives are knowledgable about the product.

Cons: The software oftentimes feel hard to use, however customer support knows the product very well.

Pros: Ease of installation per device. Our employees simply need to click a single link and the policy gets installed and runs.

Cons: Getting set up in the Apple Buiness manager as a prerequisite.

Pros: Simplified Enrollment Ease of use Kiosk Mode App Management Enterprise Integration

Cons: Multiple users on Android are not available via Knox enrollment. Ultra is a bit expensive. It might be non-responsive sometimes but they resolve it soon.