RDPWin

Pros: It does everything we need it to, including check ins, outs, and whatever extracurricular activities guests may order

Cons: spotty support, having to manually recalculate various fees instead of the program doing the math, prices randomly changing

Pros: I am impressed with the support team. quick to reply and great to work with. I also like the fact that I can make my own reports in Crystal Reports.

Cons: Some features are limited or I need to purchase an additional module in order to have the advanced functionality I am looking for

Pros: The product is customizable and it is very useful for my work. The user interface is friendly for me.

Cons: However, the customer service is sometimes not very responsive but they will answer eventually. It also has some limitations in functionality

Pros: Functionality. Reporting. Reliability. Support

Cons: Upgrading new features sometimes takes a while. New features come with extra costs, don't automatically get them.

Pros: It had been used in place out resort for years and it was catered toward ski resorts, which we are.

Cons: I didn't like that any calls to technical support or customer service would involve RDP setting a calendar invite using the timezone for RDP instead of a customer's local timezone for meetings and support calls. There were plenty of times that meetings were missed because everyone is expected to remember that Resort Data Processing does things differently and that their meetings aren't scheduled with the customer's timezone in mind.

Pros: We were an independent hotel for 17 years and we used Rdp for the last 8 years. They are responsive and a good fit for an independent property.

Cons: We needed a better online presence. They did not merge with Best Western when we decided to become members. We had to switch.

Pros: The system is fully integrated with housekeeping, reservations, maintenance, accounting, front desk and data, features. Everything is easy to access and the data analysis/stats reports are extremely useful. Owners can also access to book their own reservations, check work orders, etc. Mobile app is good as well and info is easy to load.

Cons: Software is server based. Every time there is an update/upgrade, we experience problems. We are still experiencing problems after our upgrade to version 5.0 and these upgrades are expensive. I would also like to see a brief training program from RDP after the upgrade at no charge. I take issue with the fact that RDP charges for "training sessions" and they are extremely expensive (training should be part of the purchase of and upgrades to the software). Loading rates, rate plan cutoffs, discounts, rate tables, is a tedious chore and takes an unreasonable amount of time to accomplish and because of the numerous steps involved, errors occur. The software is "inflexible" in many areas such as the inability to make adjustments to a reservation after the reservation has been "checked in" to the system.

Pros: RDPWin is very easy to learn and easy to use. The software works great and we rarely have issues. It makes booking a breeze.

Cons: RDPWin could use a new look. The interface looks outdated. Also, I do get lots of annoying pop up messages.

Pros: Wonderful Support. Responds right away in emergencies and within 24 hours for minor things.

Cons: With they had more and better interaction with other GDS software companies so we could expand out reach to other companies

Pros: If you learn how how and commit the time to it - everything is open to configuration and customization.

Cons: Non-active history can be annoying and cumbersome

Pros: Very easy to use and train staff on, work order program is the easiest and fastest I have every seen.

Cons: I wish it would allow for multiple owner emails and even guest emails

Pros: Not much to dislike its great, very flexible, scalable. Support is spot on

Cons: wish it was free, but you get waht you pay for

Pros: This is the second hotel that I've worked at that had RDPWin. It is easy to train with and easy to learn, with flexible functionality so that it fits a variety of properties. My current property is 55% group guests and 45% transient guests. RDP makes it easy to allow for multiple pricing tiers for groups, while still offering packaging options for our leisure travelers.

Cons: The reporting features are clunky and are not easy to use. I would prefer it if it had better group pacing and historical reporting, and if it was easier to find data quickly.

Pros: For the most part, I find RDP user friendly, once you get into using it.

Cons: I find the reports difficult to find what exactly I'm looking for sometimes. I feel it overwhelming.

Pros: The fractional and timeshare components. If you have multi purpose inventory, it is excellent to use.

Cons: Crystal reports - it is hard to create a custom report unless you are familiar with Crystal reporting

Pros: Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.

Cons: The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product.

Pros: Ease of making reservations for all types. Reporting with Crystal.

Cons: After 2 years, we are still consistently requiring support for contract and other issues related to the owner data.

Pros: It works and seems to be pretty reliable.

Cons: Accounting issues. Lack of flexibility. Time it takes to get things done. Unsolved issues with certain features.

Pros: RDP allows you to customize their system to your needs. They can build specific reports just for your business and set up any kind of rental plan that fits your needs.

Cons: The system controls and functions can be difficult to figure out yourself.

Pros: I like that there are lots of options such as changing settings and ability to write customized reports.

Cons: There are still some things that need to be fixed or customized that make our work too challenging, such as group reservations, revenue reports by unit type, and an owners statement with signs seemingly reversed.

Pros: RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.

Cons: The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.

Pros: Check in and out is easy to do. Running reports and night audit is farely simple

Cons: Customer support and a lot of errors on the timeshare part