Token of Trust

Pros: Easy to invite clients to get verified. Clients find the identity verification process to be quite effortless. Tracking the progress clients within the KYC and AML process is easy. The tools are very reliable and always do what we’d expect. Top notch customer service!

Cons: Given that Token of Trust is headquartered in the United States and that our offices are located throughout Europe and the Middle East, we initially had concerns about the company’s response time to support issues — we’ve had ZERO problems with this. Their customer success team is quick to respond when there have ever been any questions.

Pros: To say that support is epic would be an understatement. These guys are on it! They work really hard at having a superior product. The product just works and works well. I love that I have another viable option for online age verification. There was really only one other option. They worked well, but because they were the only place they never worked very hard. For my business, it is required to have age verification at checkout, so I would often get frustrated with the "other guys". TOT actually wants my business. I also like the pricing tier. At the end of the month, I am not hit with a massive bill because we have tons of repeat customers.

Cons: I am not a big fan of how cheery and upbeat [SENSITIVE CONTENT HIDDEN] is! lol. Just kidding. Honestly, I can't really think of a downside to TOT.

Pros: I’m spending less time each day tracking down escalated cases and I’ve seen enough detail to know that Token of Trust is verifying and handling the due-diligence process on our orders properly. I previously had to spend a lot of time reviewing flagged and escalated cases, but now Token of Trust does that with a greater level of automation on Shopify. This is really important for our e-commerce business that needs to rapidly fulfill orders.

Cons: Getting started with Token of Trust took longer than it did with other verification companies. It wasn’t as turn-key as I had expected, but I can appreciate the thoroughness of their process because the product works better.

Pros: The product is reliable, meets all our compliance criteria, and their team is always on the ball. When we have questions, they’ve always been responsive and they know their stuff. I like that they’re based in the US and that it’s a reputable company that’s easy to get a hold of.

Cons: Sometimes our students don’t understand why they’re required to go through an ID Verification process. If Token of Trust could help us bridge that gap, it’d be really helpful. The only issue which hung us up was dealing with high security computer software at US Nuclear Installations. Understandable.

Pros: Token of Trust is well-suited to meet the needs of a small but fast-growing business like ours. We don’t want to change solutions as our business grows. It’s been very easy to get started with a basic plan and I like that there are a lot of automation tools available at our fingertips as we scale.

Cons: The UI and UX on administrative screens can be a bit clunky but the product does what it needs to do.

Pros: We are a small team with limited resources, so being able to depend on Token of Trust to carry out a crucial part of our governmental compliance with the UK’s Anti-Money Laundering regulations and our company’s GDPR policy has been invaluable. I don’t know where we would be in the process of verifying our members without their service. Token of Trust offers a practical, comprehensive, easy-to-use interface for administrators and a convenient way for members to get verified.

Cons: Our Impact Hub location is based in the UK and our members have a high standard for privacy so KYC & AML as a whole has been difficult for us. But Token of Trust is extremely knowledgeable and tuned into European privacy regulations. They’ve allayed any fears we had related to privacy, reassuring us with prompt replies to our member's privacy questions along the way. They take many steps to protect users’ identity data.

Pros: The Token of Trust support team is very attentive and has always been focused on making sure our company implements identity verification and trust solutions in the best way possible. They even give guidance on best practices other customers of theirs have success with. The support team has made a lot of recommendations on tools and techniques help us.

Cons: When we started working with Token of Trust, I remember wishing they had lower-price packages for early-stage businesses. Even though their solution is a little bit pricier than other options we came across, the Token of Trust platform does everything exactly as we need.

Pros: Our users who get verified by Token of Trust like how simple the interface is and appreciate the security and privacy measures that are taken when handling their personal information. Our users are from all over the world and good international KYC/AML solutions are few and far between — Token of Trust stands above the rest.

Cons: Not much to dislike. Whenever we've had feature requests and ideas for improvement the Token of Trust team has always been really responsive — their product improvements moves along very quickly considering the robustness of the platform.