MemberPlanet

Pros: Our members found the portal easy to navigate when signing up for our annual conference. It was easy to transfer our membership records from our old system to Member Planet.

Cons: We wish the website building were a bit more intuitive for transfering our previous content to the new platform.

Pros: Super easy to use, change, add pages and publish a website. (Relatively) Easy to transition to GoDaddy - I'll eventually write some suggested adds for your documentation which worked for us. Easy to train others on how to maintain the website, make changes and publish. Box integration is ideal. Options to store elsewhere (like on GoDaddy via FTP or DropBox) would be fantastic.

Cons: Inconsistent documentation from the website editor and the support pages. GoDaddy transition is different and needs to be both simplified and made to be consistent across MP. Photo galleries - MP Tech Support says it's not supported and under development, but by making the gallery public and copy/pasting the gallery link in MP, it works "okay". Resolution needs to be improved as we're uploading high resolution photos, but they display as low resolution. I wish the initial photo at the top of each page could be framed or optionally made smaller and not fill the whole page on a full screen display. Again, just a niggle of mine/ours, but the feature would be really helpful. No LIVE tech support - a 5 minute phone call would have eliminated multiple emails and me trying things to get it to work (transition from GD to MP) 5. No global style sheet availability - changing buttons color, text color and border one-by-one is a pain. On simple website like ours, not so bad, but bigger websites may be difficult.

Pros: It integrates with another system required for our membership/club. Customer service is responsive, but not always able to fix issues in a timely fashion.

Cons: Website building is cumbersome and difficult to manage/get what you want. Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks, and fixes are taking days/over a week. Unavailable support on weekends, if you find something on Friday, it's not getting fixed very fast

Pros: Not much, emails get stuck in spam, texts don't go through, donations don't get posted...customer service response time is poor to non existent.

Cons: There customer service is beyond poor. I have emailed no less than 10 times, with very canned responses. I called and left a voicemail, no return phone call - been over a week. I was told on an email that they are so backed up that they are not returning phone calls, can't make this up. I've asked for a supervisor to reach out about 10 days ago, no call. Continue to ask for a call in all communications, no one calls.

Pros: Good first step away from paper and pencil that is easily understood and used by even those not completely comfortable with technology. Team is skilled and helpful. [sensitive content hidden] in particular is a superstar on their team. Tools are relatively easy to use and quite intuitive. I would encourage continued solicitation of user feedback and continued focus on user experience to continue to develop and grow capabilities.

Cons: Very difficult to customize or delete "required" fields. Customer support has strong online library so most things can be solved by a query into that library. Email submissions are also timely- usually within 24 hours. But...sometimes you have to get to someone quicker. Phone calls are sent directly to VM- regardless of which option you choose and response times are sluggish.

Pros: Ce logiciel est très facile à manipuler malgré ses nombreuses fonctionnalités. Il est rapide performant et très simple à comprendre.

Cons: Ce logiciel fait intervenir beaucoup d'utilisateurs et le prix est un peu élevé mais les points positifs sont très nombreux.

Pros: Memberplanet is a software platform designed for clubs, organizations, and associations to manage their membership, events, and communication. Some users have praised Memberplanet for its ease of use and versatility, as it can be customized to fit the specific needs of different groups. Additionally, its features for payment processing, volunteer management, and email communication have received positive reviews from users who appreciate the convenience and efficiency they bring to their organizations.

Cons: While Memberplanet has received praise from some users for its features and ease of use, others have expressed concerns about certain aspects of the platform. Some users have reported issues with the user interface and navigation, finding it confusing or difficult to use. Other users have raised concerns about the platform's customer support and responsiveness, reporting long wait times or unhelpful responses from support staff. Additionally, some users have reported issues with the platform's reliability, with the platform experiencing outages or technical difficulties that disrupt their ability to manage their membership and events.

Pros: It has lot of features for what you need to manage an organization except accounting. Good emai and event templates.

Cons: Difficult to use, cluttered, outdated and very expensive. Cost went from $15 for lower package to $50 out of the blue. no added features or benefits with increase.

Pros: The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members.

Cons: $89

Pros: It simplified our registration process for purchases and information distribution.

Cons: I am comfortable with the software but I do not use regularly so I need support from the help desk. Wish there was a better way to remind users on their credit card of the MP charge as often they think it is a fraud and put forth a dispute.

Pros: All-in-one approach to managing memberships.

Cons: Inability to manage members by bulk. Absolutely terrible tech support or responsiveness to customer needs.

Pros: The staff is very supportive, responsive and helpful. We had a specific idea for our campaign, brought it to the Member Planet team and they helped make it a reality!

Cons: I cannot think of anything to indicate as a con at this time.

Pros: Not much. MP does gives you the option of adding custom fields, which works well for our needs; however, you are not able to hide default fields, which causes confusion and poorly filled out records.

Cons: Poor execution of software features. I keep running into road blocks. Examples of what you can not do: merge records, hide unused fields from the end user, very poor email formatting controls, use a different send and reply to email address. They give you a "delete" record option that does not actually delete the record.

Pros: Live reporting, group texting features are really cool. Sending newsletter is really easy with this tool.

Cons: I don't have any issues with this tool as of now

Pros: Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications.

Cons: While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good.

Pros: Seriously the only tool I'll ever need to help run our investment club. I have access to all members, the ability collect fees, send emails/notifications about our meetings, and process applications all from the same place. Never knew such a software existed, but very happy.

Cons: Can be a little overly complicated for some users to start, especially if they lack technology skills. Would love a mobile experience that was more immersive.

Pros: I like how it is fully comprehensive membership solution. They have thought of everything.

Cons: The interface appears outdated. It is a little clunky. We ended up using Salesforce to fill our needs.

Pros: 1. Two words – FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it. 2. The site is web based and user friendly – nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren’t a large organization and we definitely cant afford some of the other more expensive CMS’ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Cons: The only thing I wasn’t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don’t have any issues or complaints.

Pros: No special tools are needed to edit and create newsletters and web pages. I have computer background so straightforward for me to figure it out. My fellow admins - not so much.

Cons: sometimes the terms (forms, templates, buttons, email vs broadcast) are not so obvious. I'm still not sure eactly how to use membership levels for instance.

Pros: Membership management is made easy with MP. This cloud system is filled with options for membership administration and marketing programs to assist in renewals and acquisition. The system also allows for one touch App creation to give members a mobile solution to managing their membrship. I recently used MP as a solid solution for a client who is a charitable association. The decision to implement MP was made due to the ease of setup and ongoing management seeing that the association was volunteer run.

Cons: The user interface was outdated aesthetically and it appears they have recently updated the interface. So this may not be a concern much anymore. As with any membership platform pricing and functionality is subjective so know what you need before you look and I think you will find MP to be a great solution.