SuperOps

Pros: Extremely streamlined and fast in both day-to-day usage, and when getting oriented/set up. Works very well with Macs compared to many competitors in the space.

Cons: • Mac agent remains Intel-only as of mid-2025. • When working on a system sometimes the sub-tab selections aren't remembered when flipping to another tab within the SuperOps interface itself (for example, if you're looking at a specific workstation's "Apps" section and then move over to a "Terminal" tab within the SuperOps UI, flipping back to the tab for the workstation will often return to the Summary section, rather than remaining on Apps.)

Pros: The integrations with the other applications we use are seamless and the regularly improvements to the platform especially with Projects and being able to communicate directly from the project

Cons: Sometimes the interface is slow and takes time to load, when you have a couple of tabs open in the application it slows down and sometimes if you leave the page, text you would be inputting will be deleted

Pros: Ease of use - very easy to navigate through the pages, and I like how the tabbed functionality splits out clients.

Cons: Can be a little confusing to find the list of clients - so more accurate filtering would be good. Maybe a more detailed getting started guide.

Pros: I like the pace of development with the product. They are making great strides all the time and have been doing so since I started working with SuperOps in 2022. They are responsive to new feature requests, and most of the time, the support is excellent. It's an almost complete system that meets most needs

Cons: Sometimes the pace of development can become a problem — they create so many new things that they occasionally don’t fully complete what they’ve previously started, which means some features don’t quite reach their full potential.

Pros: It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract.

Cons: It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information.

Pros: I’ve worked with many platforms, but few have impressed me as much as SuperOps. What truly sets it apart is its thoughtful design and relentless focus on user experience. Every feature feels like it was built with the technician in mind—intuitive, efficient, and genuinely helpful.

Cons: No platform is perfect. If I had to point out one area for improvement, it would be the limited customization options in certain modules. As someone who values flexibility and tailored workflows

Pros: Very quick and helpful support. Having the ability to push script to managed computers makes device management easy.

Cons: AI is for advanced license only. Tickets have to be manually approved. Ticket automation can use more customizability

Pros: Reliable, dependable RMM&PSA. Updated frequently, both with feedback from MSP users and internal development. Easy access to support personnel, who are always friendly and courteous to us.

Cons: Lack of MDM Management, and more Mac/Linux functionality. Mobile app, better notification options (for those on the go), and more integrations with other MSP Channel Vendors (Blackpoint, Proofpoint, etc.)

Pros: SuperOps is constantly adding new, innovative features. They definitely look forward to the future, which is super important to think about in the MSP space. The platform is quickly getting better and better, with commonly requested features actually getting added fairly quickly. And these features are debugged and ready to go. Other platforms may "release" new "features", but they never work as intended. SuperOps' features really do!

Cons: I would love some more documentation from SuperOps. They develop quite quickly and everything works pretty well right off the bat, but if they could explain some of the configuration settings in more depth and show you more ways on how to use the platform, that would be really nice. Still, I've gotten by just fine with the documentation they do have in combination with their support team.

Pros: I tested 15 RMM/PSA platforms, so you don’t have to. Most of them felt like mismatched puzzle pieces duct taped together. Then came SuperOps, the first platform that actually gets what a unified solution should be. It’s like someone finally read an MSP’s mind and built something modern, smooth, and not held together by old era ticketing systems. (Looking at you, Atera and Syncro.) SuperOps’ ticketing feels like it was designed this decade. Everything talks to each other, nothing fights back, and our workflow isn’t crying in a corner anymore. We’re actually enjoying our tools now, which feels weird, but in a good way.

Cons: The invoicing module in SuperOps is somewhat limited. One key feature that's currently missing is the ability to summarize hours spent per client or project directly on the invoice, which is important for clear and professional billing. The good news? The SuperOps team knows this and is already working on it. Fingers crossed it drops soon.

Pros: There is so much customization with SuperOps. Custom alerts, custom dashboards, custom widgets. You can tailor your experience exactly how you want it.

Cons: There is a fairly steep learning curve because SuperOps is incredibly detailed. Luckily the support while onboarding the product is incredible. Currently lacking an MDM solution. I'm told this feature is coming soon.

Pros: Constant, active development that is plainly visible to its users. On-demand support is available through an integrated chat system. There is also a public forum where suggestions and requests can be posted and voted on by the community, allowing them to see where they should prioritize development, and they do.

Cons: Occasionally, I come across areas where more development is needed, but this is to be expected from a young platform.

Pros: Everything works well and reliably. The website is very responsive. Support is some of the best in the business. The support staff are very knowledgeable. Even using the AI chatbot Fin during after hours, it is pretty darn good. They develop features fast.

Cons: The UI is the very consistent. Sometimes it feels like two different development teams are working without any collaboration. Take for instance the new knowledge base. It is a totally different layout than the IT documentation. Custom fields drives me nuts. Some things have rich text fields, some do not. Some have URL fields, the ones I need do not.

Pros: The commitment that the developers have to making a solid solution. While not everything is 100% polished when we started using it. One year later we have seen a lot of things refined and added.

Cons: Some things are not quite polished and while this is a con, they still have a clear roadmap of how they are fixing these things or making them better.

Pros: It's unified, which is where I came from. It has many features that we use, and the number one reason is that I could do ACH with Stripe. My former platform never allowed that, they force you into Worldpay. It also has a fairly updated, while quirky, interface.

Cons: I don't love the chat-only support model. It can be fairly asynchronous, meaning if we don't fix the issue on chat, it might be a few days before we fix it or it might even fall by the wayside. The AI component is a bit overhyped, and that we have to pay extra for AI credits isn't great. I also don't like that I can't have a license for my Business Administrator that is just PSA.

Pros: It is extremely easy to learn how to use. The GUI Interface is eye catching and the customizable dashboard is very handy.

Cons: There were features that were promised to us that have not been implemented yet. We have been working with the back end team to see whether or not they will be included on the roadmap for the future.

Pros: It include everything (Tickets, remote control/support, Software management...). The interface is pretty great with a tabs navigation

Cons: Can't deploy ad-hoc software, we need to create a policy and put computer in that policy. But, the team say it's something on their plans

Pros: Workflow and efficiency. I can juggle 3-5 tickets at a time for remote sessions without confusion. Widgets customize my home view and the chat system implementation has really helped day to day productivity.

Cons: Invoicing could be streamlined a little more. Adding items/labor charges has to be done one by one. Sometimes you have to save the invoice changes between every line instead of bulk adding different items.

Pros: The modern interface is a breath of fresh air compared to outdated legacy PSA/RMM's. The support has been responsive, and the product itself is basically ready to use/build on from day 1, at least for us it has been a game changer.

Cons: The tab interface takes some getting used to, and there are some minor nuances to navigate but overall, it's a really solid product.

Pros: The Support Team and the Community stand out as the strongest aspects of SuperOps. The support team is responsive, knowledgeable, and genuinely committed to helping resolve issues quickly. Additionally, the growing community around the platform provides valuable insights, workarounds, and best practices that help MSPs like ours succeed.

Cons: My overall experience with SuperOps has been positive and encouraging. The platform is clearly built with MSPs in mind, and its roadmap reflects a strong commitment to continuous improvement. Although there are areas that need refinement, the solid foundation, active development, and excellent support make SuperOps a promising tool for growing IT service providers.

Pros: The scripting and patching is really good. Also, the contracts management in the PSA is better than every other companies that we have tried. It caters for every possible way of charging the customer.

Cons: The only thing we miss from our last RMM is the 'Online' status of a device being updated near instantaneous. With SuperOps it can take a few minutes.

Pros: Layout, functionalities, it's easy to use. The new function knowledge base is extremely useful, make life easy, also I like the Documentation new function, having everything in one please and not keeping in the customer folders on SharePoint is much better.

Cons: When opening tabs like Clients is automatically default Quotes tab that I have to access it first time and every time I need to choose clients to access clients list...