MemberLeap

Pros: MemberLeap provides a wide range of functionality and their help is responsive and personalized. We use it to manage a conference, sponsors, and membership.

Cons: The special cases of our organization require manual fixes. Be careful when first setting up your org to understand the implications of bulk actions.

Pros: As a small professional association, MemberLeap offers all the features we need in a single, affordable package. Membership management and event registration are the features we use most often, but other tools such as surveys are a great benefit as well. Our website has been easy to maintain and update, with a simple and user-friendly interface.

Cons: The help resources and videos are quite comprehensive, and a help desk ticket is always responded to swiftly, but occasionally it's a challenge to find a quick, simple process when I'm using a new feature.

Pros: I recently joined an organization that uses MemberLeap, and I had so many questions. The tech team who answers is always prompt, accurate, and patient. I really appreciate their dedication to customer service.

Cons: I have not run into any issues or concerns working with this software or the team behind it. I do find I ask them questions directly v. using their video learning tools.

Pros: We are a small organization that needed to find an affordable system. So far, everything has gone well.

Cons: It was a lot of information to absorb quickly, but the MemberLeap team had a lot of patience and helped me quickly.

Pros: Tech support and ticketing system are very helpful. There are a lot of capabilities within the platform.

Cons: Not very intuitive to make changes. The backend builder is very clunky and needs autosave feature. Steep learning curve.

Pros: It's like being in a well organized family. The support staff takes an interest in what one is trying to achieve, not just the technical issue.

Cons: Nothing, really. You expected an honest answer to this question. I have no problem using this software.

Pros: MemberLeap consolidates so many functions into a single tool, which saves so much time and energy. It's your website, database, point of sale, CRM, financial record, event registration, email marketing tool, member networking tool and even has a robust abstract submission and review feature. It also has a public facing side and a member-only side, which was critical for my organization. I'm sure I'm not thinking of many features, but the fact that it's a one-stop shop makes it incredibly valuable, plus it's scalable and affordable.

Cons: Importing and exporting data can be clunky, and some modules don't "talk" to each other, so there is some manual data entry.

Pros: The Member Leap team. They are always willing to create the solutions we ask for and are super responsive.

Cons: There are so many customizations, that sometimes it is hard to locate the correct setting, but we're happy about how robust the product is, and it's just part of the learning curve. If we get stumped, their customer support is just an email away with a quick answer.

Pros: An all-in-one business solution with great customer support.

Cons: I wouldn't say it was a con but they almost offer too much.

Pros: Works well with our website and has an excellent appearance.

Cons: I really can't think of anything as a con.

Pros: Very responsive to requests for changes/help.

Cons: Nothing. MemberLeap is easy to use with little or no training required.

Pros: I was a new non profit starting up and they were very helpful, either making the changes to my website or showing me how to make the changes for myself.

Cons: Not being able to just pick up the phone and talk to someone.

Pros: $8b

Cons: There really is no cons. I will say that given this is for the most part a turnkey solution, if you need something specific, they have the talent to accommodate, but it may be at a cost to do any custom work. However, they are very fair, and they continue to invest in the platform, which is excellent. Also, with any new service there is a learning curve, so you do have to invest some time as expected, but they are right there side-by-side to ensure you have the support needed. I was excited to jump in and learn how to use the tools and capabilities and they have great online resources to assist you as well.

Pros: The customer service. When we encounter a problem they are always willing to help.

Cons: The learning curve. It take s a while to learn how the system works and how to make necessary updates.

Pros: Member database, events calendar, membership cards, just everything being automated. Also, their team is incredibly friendly and helpful, always looking for creative solutions to give you exactly what you need.

Cons: Not the most user friendly system. There are a ton of help articles and demo videos, and the team is always there to help so you will be just fine. Just expect to invest a good amount of time into learning how to operate it.

Pros: Offers a wide variety of modules, ease of navigation.

Cons: While they offer numerous videos for training and very responsive to questions it might be a good idea to update some of the training videos.

Pros: It's easy to get started. Responsive team, very helpful.

Cons: Trying to keep track of who is responsible for what part of the project. The trainings have too much information for one session. But I have not asked about another session.

Pros: Staff were very responsive and helpful. We received prompt assistance whenever we needed some setup tweaks to best suit our organization.

Cons: A bit of a learning curve compared to our prior platform, but that's a welcome tradeoff to be able to better tailor the setup up for our organization.

Pros: Member Leap hands down is the best for membership services and website management! What I liked most particularly is the fast turnaround time for any issues we have run into. Whenever we submit a ticket through their email their team responds fast and efficiently and solved our problems!

Cons: we have not had any bad experiences using or dealing with Memberleap.

Pros: It's a pretty easy product to learn and has a ton of features. Our members had an easy time logging on and adjusting to the new product. The best part of MemberLeap is their customer service though. They made our transition to a new system so much easier. They always get back to you the same day or within 24 hours. It's the reason why we have several of our clients on the product now.

Cons: The interface is not as simplified as it could be. It would be nice to have everything in a column on the side so it's easier to get to, like Membership, Meetings, Store, etc. Their reporting feature needs work also, too many steps to get the report you need.

Pros: Ability to host our community on a standalone website.

Cons: We didn't have any issues - I have no complaints.

Pros: It has ALL the features we need to run our organization: Membership Mgmt, Communications, Website, Event Management, Abstract / Manuscript Submission, Calendar, Photo & File archive, Donations & Online Store, and more that we're not even using. THE CUSTOMER SERVICE IS TOP NOTCH - they are amazing about responding and answering questions or adding little fixes & features without charging extra. And they don't advertise & market aggressively, (unlike a half dozen other companies that I regretted asking for their free demo almost immediately because they wouldn't leave me alone for years afterward. That's not Memberleap !)

Cons: There are a couple places where the modules could be a little smoother in integrating with each other but overall it works very well.

Pros: The sky is the limit with MemberLeap! The number of existing features is truly amazing, and the list keeps growing! It seems that most times we look to the software for a solution to our problem, it already exists. And if it doesn't exist, the Customer Support experts are willing to meet quickly and discuss a customized solution. Couple that with the fact that the Customer Support experts are dedicated to timely and thorough responses, and it's hard to find a more customer-friendly software option

Cons: There are a lot of features available and sometimes it is hard to know whether you should be using a feature in your business or not.