Otuvy

Pros: The variety of options and customizations is outstanding!

Cons: Deleting and updating can be lengthy and time consuming.

Pros: The QR codes are neat and very customizable

Cons: The back end of this thing is a nightmare! All the packages come with training because the back end is such a slog to get customer's input correctly. It gets even worse when you want to do something larger than just a single room you have to make templets and sub templets and jump from screen to screen trying to get everything correct but you still miss things. The second part is this platform is expensive! We paid 7K to start and an average of $260 a month for less than a handful of users. We then looked at rolling it out to all our sites and our monthly fee would have jumped to over $6800. Compare this to its competitor Swept, which uses a flat rate no matter how many users you have, and it was a no-brainer to switch. The last F U from cleantelligent was when they wanted to charge us $1000 to cancel ever though we had been with them for 3 years. We are going and never coming back.

Pros: I love the ease and the creativity as well as the expansion of the program in itself. It foes help keep things a bit more organized.

Cons: The customer service is not as great but thats most companies these days, and it seems like the program has changed from when we would use it before at another company.

Pros: I like the fact that the product is easy to use and set perimeters. It is easy to train a new person quickly on the use of CT. The ability to interact quickly with field personnel is outstanding.

Cons: The thing I like least about the product is when searching in history mode. The delay to find a work order in history is frustrating. Especially when on a call with a client.

Pros: I like the ease of use and the automated report writing.

Cons: It is not easy to include a picture with the report. Imbedded. Therefore we must take a picture and email it to the cleaning contractor separate from the cleantelligent report for the same property. I would like for the scoring system to be number driven rather than color coded. I would like the numbers to add up to 100% total to weight incentive paid out for good contractor performance.

Pros: The transparency in communication between our customers and our company is a beautiful feature. It keeps everyone engaged. Everyone set up in the system are aware of what is happening and any resolutions; everyone is on the same page at all times.

Cons: Setting up new contracts is a very tedious process! From entering the client, location and contact...way too complicated and way too many steps to set up new customers! And Creating templates for inspections, job schedules, etc with all the bells and whistles that I’m sure must be available is also complicated. We’ve been using this software for more than 10 years and still have not perfected it. There is nothing consistent about how it’s set up so I’d never be able to explain it to another person. Is there some type of restructuring that can be done to the system to make it user friendly? I LOVE the concept but, goodness, it’s too confusing!

Pros: Its super easy to navigate and use. I can log on and in a few simple clicks everything is at my fingertips.

Cons: I like every thing, there is nothing I would change.

Pros: I like the inspection features and electronic notification process. I also like the dashboard feature.

Cons: It is difficult to set up and establish all the locations and sites. Reporting could be better.

Pros: I like that we are able to customize and make a lot of our own content

Cons: I wish we would be able to pull information with the QRC

Pros: The ability to tailor the product to meet our needs for inspection and reporting (pulling data) has greatly increased our ability to track how our employees are completing work and for correction. We use the data in a variety of ways, but it has had a great impact on assisting us in directing the training of employees.

Cons: Setting up information can be difficult to complete (sublocation templates), especially when a location has multiple buildings.

Pros: CleanTelligent has provided us great way of monitoring the service we provide our customers. It allows our team to trend inspection results and allows us to adjust training needs.

Cons: Missing - a manual; there are many features and options within CleanTelligent however, it takes a great deal of time to discover these options and learn how to navigate and design reports.

Pros: The software allows you to share performance KPI’s with customers within your organization.

Cons: Some features could use a makeover/ update.

Pros: Taking photos during inspections is helpful on filing an complaint. A picture tells it all.

Cons: There is still a lot I don't know about what all is available on the software.

Pros: I love the ability to communicate to my team and the customers in real time. in our line of work communication is the key to success! I also have staff who are not tech savvy people and they picked it right up. I'd say its as user friendly as an Iphone.

Cons: I would like to be able to change the bar code system to allow me to send information to my team daily. for example if there was a complaint I would like the information put in the system and supervisor to be able to check off the that it was completed.

Pros: $7a

Cons: To be such a robust and flexible system there MUST be a lot of moving parts. CleanTelligent does have a lot of moving parts to learn and understand. However the implementation plan they have is well planned and thorough. We had hundreds of customers to enter and start but by the end of the training we were very comfortable with how the system worked.

Pros: I like how easy CT makes it on the admins to set up new customers, clients and employees.

Cons: Invoicing and licensing would be the two items I found the most difficult with CT.

Pros: Customizable by our company to fit our needs

Cons: NO GPS Tracking - very important when dealing with sub-contractors.

Pros: The software is user friendly and captures all the information I need to effectively do my job.

Cons: It is very difficult to find a fault in this software for me.

Pros: I liked that I was able to take the inspection sheet I was already using and implement it into CleanTelligent. It makes our inspections and reporting way more professional. I also like the data collection with charts and graphs. Also the Customer Service is Top of the line. They are always ready to hep.

Cons: Too many options. It is easy to get confused. I only use the options I need and I don't bother to learn the rest.

Pros: Easy to navigate and enter a work orders.

Cons: Need to purchase all subscriptions as users instead of group users

Pros: I like that we can customize the software to fit each of our client's needs

Cons: I think there needs to be some work on the mobile app version, doesn't have near the same amount of capabilities

Pros: Everything is digital. Easy to store and share important information.

Cons: The inability to go back and make corrections when I make a mistake.

Pros: Web based, paperless, intranet between schools users and can be reviewed by end users, school administrators and used to evaluate custodians job performance

Cons: Can not provide us with an individual inspection for each employee, can not give a internal building comparison between custodians, when a employee is assigned to another section of the building the software will not allow you to add a new employee in the section the employee left...it continues to reference the previous employee. The software will only provide us with 5 high scores and 5 low scores for areas inspected in the building.