Easyship

Pros: Easy to use, I like the verity of carriers they use. Good automation connecting to my small business website as well.

Cons: Doesn't automatically have you print out commercial invoices or give instructions on international shipments. Also, I wish they allowed services other than credit cards like Paypal or other payment forms.

Pros: The standout for me was the level of hands-on support from [sensitive content hidden] . She was incredibly present, responsive, and knowledgeable throughout the entire fulfillment setup process. From onboarding to execution, she consistently took the time to explain options, flag potential issues early, and make sure everything was set up correctly. It felt less like using a platform and more like having a true partner guiding the process.

Cons: The platform itself has a lot of depth, which can feel a bit overwhelming at first. With that said, this was largely offset by the excellent support - [sensitive content hidden] made the learning curve manageable and was always available to clarify or step in when needed.

Pros: Easy to buy shipping label and competitive prices. Easy to connect different platforms on one account. They also helped me and followed up when I had problems with USPS

Cons: No many options for Europe. It would be interesting to add a cheap option for long distance shipping to Europe or Australia even if longer shipping time

Pros: I thought the initial process was relatively easy, however, as I tracked the package, and was given promising dates, the package never arrived. Claiming insurance has been very difficult, and I am still hoping to receive the funds owed me.

Cons: filing a claim when my package was disappointedly not delivered has been a nightmare, I have had to reach out several times for help. Thankfully [sensitive content hidden] was more than helpful through the ongoing process. I am hopeful that I will be reimbursed for the package that was never delivered. (I would have been much happier had it reached the person intended)

Pros: Reliable, responsive service support that simplifies shipping, resolves issues fast, and helps business grow.!

Cons: Good service support, but there is currently no warehouse based in mainland China for local storage or fulfillment support.

Pros: The onboarding experience has been very smooth, and the customer support team has been excellent — always responsive, patient, and genuinely helpful. The warehouse team has also been able to accommodate our relatively complex packing and fulfillment needs, which we really appreciate.

Cons: The longer contract commitment feels a bit rigid for a small business. More flexible or shorter-term options would make it much easier for smaller brands in early growth stages.

Pros: Easy to use and very cost effective. Customer Support is responsive and timely. I appreciate the customer support I received from [sensitive content hidden] earlier this week with international shipping documents that needed to be sent to customs in Poland.

Cons: Tracking status is no longer on the dashboard, we now have to click several links to verify delivery status. For my first international shipment I was not aware of, or alerted to, the need for customs documentation. It would be helpful to have a pop up or something alert or remind people of the need for such documents.

Pros: 1)Customer Support Team : efficient, patient, understanding, responds promptly with required assistance rendered. Especially excellent support from Sunanda and even Abhijith. 2) Easy navigation and booking of shipments. 3) Good selection of couriers.

Cons: I feel it was not secured enough that attempted fraud deliveries/shipments were generated without my knowledge when I did not sign in. As I'm the only one using the account, I'm quite appalled that someone else can book and generate labels using their fake names as Senders, and were not stopped in time, rather not monitored or flagged even though the phone numbers for the shipments were just "xxxxxx" or "oooo". I had been using only my name as Sender to book and generate labels all these years. So there is this loophole that fraud cases can easily happen.

Pros: EasyShip's custmer service is top notch. Their customer service far surpasses countless platforms across many different spectrums. And their interface is very easy to learn. I was fortunate to have [sensitive content hidden] for support and [sensitive content hidden] is top shelf. Really helps and is extremely knowledgeable. I've had nothing but positive experiences with other reps I've worked with as well.

Cons: I wish they had my HTS code because I have to use a specific HTS code. They're HTS code doesn't pull up enough.

Pros: The ease of use and the expertise that they provided on a short timescale. They made it easy for us to complete a complex shipping task as a start up.

Cons: There was nothing I disliked in particular about the service we were offered. There were some issues we experienced with delivery but these were down to the couriers.

Pros: The customer service team at Easyship is highly responsive and quick to resolve issues. They keep me well-informed of my problem's status. All my inquiries to date have been successfully resolved, and the staff is friendly and cooperative.

Cons: So far, I have no complaints about Easyship customer service. Their website structure is simple and easy to use. They also provide a guided tour to show you how to use it whenever they update the website.

Pros: Simplicity of use and aggregated shipment of my company. The fact that I can have more than one carrier and choose from them.

Cons: There are still a few bugs I reported, but I was told they are working on it. Support ( [sensitive content hidden]) was of high quality and understood my issues right away.

Pros: It's efficiency and cost is better than directly with the shipping companies ..

Cons: I didn't have any bad experience except that i didn't know or forgot I had to print and send the commercial invoice along with the parcel when sending from France to the UK with Chronopost. The parcel was returned to me. as with UPS it wasn't

Pros: Quick customer support response with clear instructions. The representative, [sensitive content hidden], provide screen shots of what needed to be done and it worked in a few minutes.

Cons: I find Easyship complicated to use, but at least there's great customer support and I hope to familiarize with the service more.

Pros: Their customer support is impressively fast, providing timely updates and keeping you fully informed on all progress in a professional and dependable way.

Cons: Occasionally, multiple glitches can occur at the same time, which may disrupt the processing and timely shipment of orders.

Pros: In most cases, it offers good price options compared to Shopify, Walmart, and occasionally Amazon. Label printing is easy, as is the payment for the labels. Customer support is relatively prompt; unfortunately, the time zone difference sometimes presents an issue. In my case, thanks to [sensitive content hidden] , who handled one of the (many) cases when the carrier (FedEx) charged additional amounts for imaginary/untrue product weight and dimensions.

Cons: It has little negotiation power with carriers like FedEx, which, in several cases, "invented" product weights and dimensions and charged significant amounts retroactively. Unlike Amazon, Shopify, Walmart, and eBay, which have never faced the negative issues artificially created by FedEx, it seems that Easyship can't do much to prove the client is right.

Pros: Really helpful support team! From the moment I expressed an interest, I could talk to. a person who answered my questions and help with the set-up process.When I had a query regarding a shipment, [sensitive content hidden] helped me quickly and sorted out the problem, reverting to me when it was all done. I have not experienced such great customer care in a long time!

Cons: I guess that the part I like least is that my PRO trial expires in a few days and then I have t pay the subscription, but it will be worth it

Pros: [sensitive content hidden] from customer service helped me resolve the label generating issue. once i got familiar with your SW. It was easy to navigate around my online account to ship a parcel to Hong Kong. Thank you [sensitive content hidden] !

Cons: it takes a bit of time to get familiar with your SW. Also, i had to engage with customer support to resolve my issue. That said, [sensitive content hidden] from customer service was a pleasant professional to work with. She solved my issue very quickly.

Pros: Great Customer service. Good rates. Very little downtime. Easy to use interface. Good Prices. I recommend.

Cons: This is a human but it is all I want to say. Sometimes glitchy software, but the customer service is stellar!

Pros: I especially appreciated Easyship’s strong integration capabilities, with comprehensive APIs available even to Free membership users—an essential feature for developers. Additionally, their system design is intuitive and well-organized, making it easy to navigate and implement solutions efficiently.

Cons: However, one aspect I liked least about Easyship was the lack of a fully functioning Sandbox environment. Although it appears that the feature has been considered, it is not yet operational. I would appreciate having a Sandbox integration similar to Stripe, where you can easily switch between Live and Sandbox modes with a simple toggle.

Pros: Communication via chat was prompt and helpful. I had multiple tracking status not current and up to date and my CSR, [sensitive content hidden] , looked into each one and corrected as well as fixed the tracking glitch.

Cons: We had an issue with our tracking status updates today. My CSR, [sensitive content hidden] , was quick to review and correct all issues via chat