GorillaDesk

Pros: The ease of use and how everything is built specifically for service businesses. Scheduling, routing, invoicing, and customer management are all in one place and actually work the way you’d expect. The mobile app is a big plus—our techs can handle jobs, notes, and payments in the field without slowing down. The AI Agents are a huge upgrade. Being able to handle calls, texts, and web inquiries automatically 24/7—while still capturing leads and booking jobs—has taken a lot of pressure off our office and helped us close more work without adding staff. What really stands out is how everything is fully integrated inside the platform. You’re not bouncing between different tools—the data, reporting, and customer history are all in one place, which makes it easy to track performance and make informed business decisions.

Cons: There’s a bit of a learning curve at the beginning just because of how much the platform can do, but once it’s set up, it runs smoothly.

Pros: GorillaDesk continues to be a leader in tech technological advancements. They have even been great at teaching me how to increase my business.

Cons: I don’t have anything negative to say. There are seldom any problems with GorillaDesk and when there are, they’re very quick and hard-working to resolve them

Pros: We’ve had a great experience using this software. It is user-friendly, easy to learn, and has significantly improved our day-to-day efficiency. The features are well-designed and intuitive, making it a valuable tool for our operations.

Cons: Our only suggestion would be to enhance the scheduling options by allowing for 2-hour service windows. This would give us more flexibility to group and stack jobs more effectively, improving route efficiency.

Pros: Amazing customer support easy to use always offering updates and insights on growth , its a very versatile program with training resourced for staff

Cons: honestly I can't think of anything I out right don't like about gorilla desk, I guess my only issue its that my competitors get to use it too lol

Pros: sets up routes and invoices. i would give the company no stars if possible

Cons: customer services is terrible. When something happens or is down they dont notify you. You have to wait for yourself to run into the problem and bring it up to them to let you know, they already knew.

Pros: We’ve been in this business for over 15 years and we have used Pest pack and brio stack and neither compare to the ease and functionality of gorilla desk. One of my favorite features is how you can send your own contracts and they upload them into the software to fill out for you and Premade contracts are great

Cons: Well, we’re a small company so I have to pay $99 instead of $50 and the only thing I use that upgrade it is documents

Pros: offre una vasta gamma di vantaggi per le aziende che gestiscono lavori sul campo, aumento della produttività, migliora efficienza e molto altro..

Cons: GorillaDesk può essere costoso per le piccole imprese, con piani mensili che partono da $ 79.

Pros: It has made managing my business extremely easy, professional, time saving, clients love it.

Cons: There’s nothing specifically to dislike, but if I had to choose I would add a few more ease of life features like hybrid colour coding instead of only being able to choose confirmed status or job type colour coding at a time.

Pros: The technical support. The team over there was quick to call me and assist me with help

Cons: Taking the time to learn how to learn the software

Pros: User-friendly and constant updates are just a will-made app for the phone and great software for the desktop.

Cons: limitation on the phone app. Need more administrative permission on the phone app.

Pros: UI is great, training resources are fantastic. Customer service is tops.

Cons: Cannot use for "Team/Crew Services" No payroll capabilities

Pros: GD was a good company that seemed to to understand the needs of a small owner/operator and small pest company. Used to be easy to use and the simple interface was solid. Customer Service used to be fantastic.

Cons: The new version has been a huge letdown. New bugs are still showing up and old bugs are never resolved. I have to switch between V3 and "Classic" to do things like send statements and try to make a note recur. Recently, Ive noticed that many notes are not recurring. So, I have to go back to old notes to copy any past over and over. There are several small issues that on their own are not a big deal but they are never solved, so they have stacked up. Death by a thousand cuts.

Pros: Everything about this system is perfect. There isn't a single aspect of the business we do not use GorillaDesk with.

Cons: There is some slowness and occasional crashing, but very minimal.

Pros: Very easy to use. Mobile app works well.

Cons: Doesn’t have all the expense features needed

Pros: Auto emails, database, scheduling, calenders, invoicing, portal.

Cons: Could use more general documents and chancing service address easily when selecting the wrong address

Pros: Thanks to the Gorilla desk, we were able to gather all our work in one place and manage it from there. We are no longer afraid to open up to all markets.

Cons: It provides us convenience in solving problems such as planning, invoicing and management of our work while working together. We have not yet encountered a bad or weak point.

Pros: The ease of customization for my company was a big factor. The mobile functions like adding documents is really easy. The cost and help getting started was great.

Cons: Nothing yet. Everything I hated about our last system, they have fixed.

Pros: Very easy to learn how to use. Excellent software for the Pest Control Industry

Cons: I haven't found anything negative about the software. Excellent software

Pros: scheduling. billing and route optimizer. Ease of use and customer support

Cons: difficulty moving jobs to later in the month

Pros: I really enjoy the control it gives me over the workflow. I find myself going on less jobs as I am able to dictate more work to my employees which gives me the flexibility and responsiveness that a small pest control company needs to beat out the bigger providers.

Cons: The only negative I've found so far is that I am paying for a few services that I may never use, such as GPS tracking and routing as we are a smaller company and construct routes based off of our experience and knowledge of our service areas. I still think that Gorilla Desk is a useful tool to have despite having a few functions that I probably won't use.

Pros: The product is easy to use and navigate. There are also different automated features that drew me to the product.

Cons: I think there could be some improvement in customizability in cycle patterns for recurring work.

Pros: Gorilla Desk is a great all round software package making scheduling techs, invoicing, receiving payment for services rendered and storing critical customer info easy to use. My techs can use their cell phones in the field to navigate to each location in need of service, make notes and complete reports for invoicing all at the touch of the cell app. And if we ever need customer support, Gorilla Desk is great to respond to our needs.

Cons: Nothing...Love it all. Gorilla Desk has thought it all through and I can't think of any changes I would make.

Pros: Gorilla desk is very user friendly for both the office and the techs in the field.

Cons: So far we like everything GD offers! In the office I do like the layout of the current version vs the Beta version though.