FieldRoutes

Pros: Info at reach of a click, dashboard is really helpfull to see the overall performance at a financial level, kpis and tech level.

Cons: support is not as easy to reach and ask for a lot of information before getting help with a ticket but once pass that, help is quick

Pros: My favorite feature of FieldRoutes are the various tools to assist me w/scheduling, routing, & invoicing. This program assists me with all of my professional responsibilities as a CSR.

Cons: The "training" leading up to switching over from ServeSuite was really poor. It was way too condensed, way too surface level & in my opinion should be taught by people who actively use the program not the folks that create the software.

Pros: I like how organized it is easy to navigate. I like the options of text, call email that it provides easy ways to contact customers.

Cons: sometimes there are glitches in the system which makes it complicated when scheduling customers and appointments

Pros: FieldRoutes has everything at our fingertips. The amount of information here to be able to learn daily its great.

Cons: There really isn't anything that I like least about FieldRoutes. However, there needs to be a way to print out a week in advance for each technician.

Pros: Very capable application the allows the scheduling department to place services on routes in a generally efficient manner.

Cons: It is very laggy. The recommended routes pop up window is extremely aggravating for schedulers and slows down our process repeatedly. There should be an admin only option to turn the recommended routes pop up window on or off. Upgrades seem to happen without notice to the users of field routes and in the middle of the day the application can from time to time become unusable.

Pros: Ease of use, features, asset management, scheduling. Used for many years in the pest control industry.

Cons: I don't do anything on the back end of fieldroutes but I'm sure it's just as easy to use as the app.

Pros: Scheduling and features make my job easier to manage my Teams. Well Done! The mobile app is easier to read and work with than pest pac.

Cons: The floating re-schedule screen isn't needed. It gets in the way so I have to move it each time. It should be minimized at the very least.

Pros: FR has been pretty easy for us to use. Getting someone new trained quickly on both office and mobile is a breeze with Knowledge base at your fingertips. Support has always been on the ball to answer and help when something isn't explained fully. They have also walked us through a few things.

Cons: All contracts have had to be made off site and uploaded by you as the cost to have them integrated is a bit extreme considering. The acct. status for each customer was something I had to get use to. Learning that somethings mean the same thing but in different ways, is a little confusing when setting up customers or reading reports.

Pros: Everything is better than Pest Pac. Very user friendly. Easy to use and navigate. Scheduling is a breeze

Cons: Still a learning curve a year later. Customer services is great at answering questions in a timely mannet

Pros: It is a very easy program to use at an affordable price. Ease to communicate with customers and to update accounts.

Cons: I really have not had too many issues so far. Just learning a new program can sometimes be a little challenging.

Pros: The secure payments, the variety of usage I can get out of it. Many apps/tools all in one place. The extra features, the stat tracking, the competitions, the support, the simplicity and just all of it. My company runs very smoothly because of this app.

Cons: Quite expensive for small companies, I've been a small company, under 500 customers for a fee years now, and it's costing me about $364/mo. I wish they had smaller company package pricing.

Pros: Customer support, features, invoicing, scheduling. It does all of those things VERY well. Specially the scheduling! There's so many options to schedule jobs, it's nuts!

Cons: no job costing, and no internal map measuring, the estimates are not very customizable AFTER you set them up. Makes it hard for custom, one-off jobs.

Pros: FieldRoutes helped keep everything organized in one place. I liked being able to easily review customer accounts, service history, scheduling, technician notes, recurring services, invoicing, and asset management without having to switch between multiple systems. It also improved customer support and communication, helped daily operations run more efficiently, and provided good value for the money with all the features included in one platform.

Cons: At times, the system can feel a little slow or overloaded, especially when navigating between accounts or updating notes quickly during busy periods. Some features also take multiple steps to complete, which can make certain tasks less efficient than they could be.

Pros: $8e

Cons: Minor cons would mainly be the learning curve when first getting started and occasionally having to dig through menus to find certain settings or reports. Some updates can slightly change workflows, which may take a little adjustment for the team. The mobile app can sometimes lag depending on internet connection, but overall nothing major enough to outweigh the benefits of the platform.

Pros: The most I can say about FieldRoutes is that it gets the job done as long as we use the workarounds we have built.

Cons: In general, the biggest frustration is that FieldRoutes is our core operational system, but many of the things we need to run the business well require external tools. We are not trying to overcomplicate our workflow; we are trying to get reliable access to the data and visibility that should support scheduling, dispatching, reporting, customer retention, and technician performance.

Pros: I like the rescheduling aspect of it, it makes relocating jobs a lot easier. The different ways to see how routes can be scheduled to maximize efficiently.

Cons: On map scheduling, it would be nice to have the ability to assign techs colors, so its easy to look at their routes. The lagging when moving appointments has been problematic. There is also no really good manual for a 100% new person that's never used field routes they can reference for training. I feel like I am not utilizing the software as much as I could due to lack of training information for new users.

Pros: What I liked most about FieldRoutes is how it simplifies daily operations by combining scheduling, routing, billing, customer management, and service history all in one platform. The automation tools and mobile app make it very convenient for both office staff and technicians, helping improve efficiency, communication, and overall customer service.

Cons: At times, the system can experience minor delays or syncing issues, especially when updating accounts or processing changes in real time. Some features can also feel a bit complex for new users and may require additional training to fully understand and use efficiently.

Pros: System was easy to learn, operate and train on. Fairly good value compared to other CRM's that are out there.

Cons: A lot of little things such as timing out within an hour of use and being forced to sign back in. Very annoying. Termite program needs a lot of work and improvement to run more efficiently. Onboarding was terrible. Happy to elaborate with someone on that in a full conversation if you are interested.

Pros: very user friendly for me and the customers, it takes all the guess work out of it for me, it saves me money on a secretary right now until i grow the business

Cons: there isn't much i didn't like about it except how i can't change customers email in the app, i will create the customer in the app and if the email is wrong i have to wait to get on the computer to fix it, but that is it

Pros: I really like that Field Routes is very easy to navigate. The features provided are easy to learn and the mobile app is very intuitive.

Cons: One minor thing that I disliked was attempting to schedule something for an entire day. I wish there was a quicker way to schedule a technician's entire work day with one click.

Pros: Scheduling. Allows us to optimize as we scale in a busy sales season. Pulling Reports off of almost any field and the 60% rule

Cons: Wish widgets where based on contract value and not included 60% rule. Wish there where stock Standard reports. Least thing...I wish each tech has a color assigned to them and it never changed. FYI I love the 60% rule

Pros: This program makes day-to-day pest control operations so smooth and easy. From scheduling to billing.

Cons: There is really not anything I don't care for. Sometimes the program freezes, but I usually attribute that to internet connection.

Pros: Customer support is incredibly helpful and available. Scheduling clients and keeping track of their subscription is also very simple

Cons: I wish I was able to make it so one of my employees could have multiple titles, like being a technician as well as a sales rep.