DoorLoop

Pros: Works great for online rent collection for multiple tenants and clients, with mobile app availability.

Cons: The cost is higher than most other application service providers for online rent collection without giving significantly better quality.

Pros: I love the feature that allows tenants to pay rent online which includes notifications for rent due, late fees, and current balances on their account. I also like the direct messaging feature between me and the tenants., and the feature that allows tenants to put their maintenance requests with photos and descriptions on the platform without having to call us.

Cons: Response time from customer service, though I think that is being corrected. [sensitive content hidden] , the customer relations manager that is assigned to me though is awesome.

Pros: The customer support is truly top notch! There has never been a case where we have not left with the issue resolved and walking away with more confidence and knowledge.

Cons: There is a learning curve but this simply could be as many of us are new to using this kind of platform. Not much I could say that I like least...maybe the slow payment processing but other than that it is great.

Pros: Excellent property management system. Worth every penny. As a private landlord and owner-operator, DoorLoop was the solution I have been looking for.

Cons: Nothing. I really enjoy using DoorLoop. I don't really have any cons to report. I am a happy customer :)

Pros: That I can access the status of all of my rental properties anywhere in the world and my tenants can make their rent payments, submit repair requests and it makes onboarding new tenants a breeze.

Cons: Nothing really, having migrated from Quickbooks, I am very impressed with its user interface. It simplifies my day

Pros: Interface is user friendly and intuitive, I have a lot of lower income tenants, and they use it and understand it. Also, I love the text notifications, especially when there is a freeze or emergency announcement, I can contact all my tenants very quickly. Also, the app stays logged in, so I can input rent collection as I receive it in any form.

Cons: None, their might have been a few early on, but they are great at evolving with enough feedback from users, their customer service is very responsive which helps with learning curves and issues if there are any.

Pros: Customer Support, Ease of Use, Payment processing, Rent Collection. Doorloop sets up various zoom meetings prior to going live where they walk you through the software. If you have any questions, you shoot them an email or ask their AI assistant Gary, who has also been a great help if you need to learn how to access or do something. They are ready available any time you need them. Best service ever.

Cons: When entering a bill it would be easier if the tab button was active to be able to go to the next box verses using the mouse. :)

Pros: value, ease of use, easy customer service. Use of ai to help with problems initially. I came from AppFolio and it has been pretty easy learning this platform

Cons: issues can take a bit longer to fix as this company is not open past 5 est and on the weekends. An answer or solution may have to wait.

Pros: The easy access for our tenants. They enjoy seeing all their transactions in one click without any issues!

Cons: We have not had any issues with DoorLoop the entire time we've used their software. We would highly recommend!

Pros: What I liked most about DoorLoop is that it allows me to generate a balance sheet per property. That’s been a helpful feature for organizing my finances.

Cons: What I liked least is the inability to void vendor payments that didn’t go through. Even after two months, the payment still shows up on the vendor’s portal, and there’s no way to fix it manually. I’ve spent hours on this issue with customer service and still have no resolution. This is a basic function that should work in any property management system.

Pros: As a new property manager since November 2024, managing 35 single-family homes, I’ve found DoorLoop to be incredibly helpful—but what truly stands out is the ability to book bookkeeping sessions with [sensitive content hidden]. Accounting can be tedious or confusing at times, but booking 50 minutes with [sensitive content hidden] for just $99 is an absolute game-changer. We get so much accomplished in each session, and I walk away having learned something new every time. He's become a regular part of my routine, and the support is not only affordable but invaluable.

Cons: What I like least about DoorLoop is that their chat support isn’t available in the evenings. I do most of my accounting at night since my days are spent in the field with clients, owners, and tenants.

Pros: Honestly, the only decent item is balance sheets per property. Other than that its not a good system

Cons: It boasts property management, but their accounting aspect is terrible and they constantly have "glitches"

Pros: I truly like the fact that it is easy to use and the tech support that the company provides to it's users.

Cons: Don't really have any cons with this software. All the problems I have had has been due to user error and my learning curve.

Pros: I really appreciate the features of DoorLoop and easy of setup with templates for forms, leases, etc.

Cons: I was not able to find anything I didn't like about DoorLoop at this time.

Pros: Not recommended. Doorloop is overly expensive and fails to deliver adequate customer support. Poor value for the cost.

Cons: After purchasing their plan, I found it impossible to get help from their customer support team. It seems they're only interested in making sales, not providing assistance.

Pros: Out of the other programs I’ve use, Doorloop is the easiest to navigate

Cons: Doorloop like all of the management programs has a learning curve

Pros: DoorLoop has been a great management tool for our rental properties

Cons: We don't have a single complaint for DoorLoop.

Pros: Good landing page design and delivery and , marketing strategies

Cons: One of the best business networking and promotion

Pros: The service has a simplistic look to it. I didn't want anything fancy as i have older tenants and I needed a simple/straight forward look.

Cons: The salesperson effectively convinced me to purchase the product, leading me to pay for a full year in advance, as I usually do. However, the experience deteriorated significantly after the initial purchase. The trainers, who work from home, frequently encountered poor internet connectivity, consuming half of the allotted training time (one hour) to resolve their issues. The onboarding process was cumbersome and required multiple attempts, eventually leading me to handle it myself. I was also not informed about the additional fee for a merchant account necessary for rent collection, which was one of the primary reasons I purchased the software. Upon realizing the cost, I found several other services offering more features at a much lower price. When I decided to cancel the service within 60 days of starting, I was denied a refund. Despite paying for a full year, I only used the service for less than 60 days, leaving me feeling unfairly treated.

Pros: Had an app but overall still pretty bad

Cons: Everything….. the inconsistency and lack of transparency with their back end team made me want to run the other way so fast

Pros: Very knowledgeable about the product and understand the criticality

Cons: Set up process has not been as easy as initial told.

Pros: Door loop provides listings, tenant prospect applications clearance, property management with tenant portal and the accounting for a full-service vendor. Highly recommend this tool for ease of property management that integrates with other commonly used platforms.

Cons: N/A. Door loop is a really good product that meet the needs of managing property.

Pros: ease of use, cost and scalability is what I liked most. Customer Service is also very helpful

Cons: That they hold my $$ for too long before it deposits in my bank.