Hemlane

Pros: The customer service is great good value for money. The website has good features and good security when adding personal information.

Cons: I don't have any bad thing to say. It was mainly easy contacting customer service with my problem. The only bad thing I have to say is I waited longer than I wanted for a response.

Pros: This is the best property management software that I have ever used, and the learning curve is very manageable.

Cons: The process for splitting payments can be a little clunky to setup, but the support helped walk me through everything

Pros: Requests are responded to in a timely fashion, and when you a renter that is extremely important to avoid frustration.

Cons: I can't really think of anything. I don't really know how I am supposed to express that in any other way?

Pros: Respuesta rápida cuando les mande mensajes siempre fue una respuesta inmediata para resolver cualquier problema

Cons: Nada todo bien gracias servicio a la orden para cuando lo necesite y en todo momento a toda hora de trabajo

Pros: I appreciate how intuitive and user-friendly the platform is, as well as the breadth of features it offers. Hemlane makes it straightforward to document and track issues as they arise, with built-in time stamps and date records that create clear, organized documentation. This functionality helps ensure accuracy, accountability, and efficient communication when addressing property-related concerns.

Cons: I found the lack of weekend support is frustrating, as issues can arise outside regular business hours.

Pros: Easy streamline process for applying. Felt like i wasn't just another dollar for them to earn. It made me feel human.

Cons: Had issues originally uploading documents. They helped me troubleshoot and now i have no further issues.

Pros: Great platform to manage your tenants from A to Z. very effective and easy to use. it is also beating any PM- in pricing. the support team and the customer teams are just awesome!

Cons: I think that if it was able to replace also tax reporting in one tool it was even better, but it is still great as it is.

Pros: The quick response from Customer support at anytime of the day. I have made multiple request that needed to be fulfilled and customer support scheduled veru quickly for maintenance. Pinata credit reporting is also a huge plus!

Cons: Not necessarily a con but an app for renter use would be helpful. Emails seem to be constant which tends to fill my email box up.

Pros: The team is always listening to feedback and making constant improvements to the product to make it the best software it can be for its customers! It is easy to use and bugs are fixed quickly. Integrations with Plaid is seamless at this point, and the interface is easy for dummies and assistants to use.

Cons: If I had to put something here, it would be how many steps I have to take to retry a failed payment.

Pros: support team is amazing they are very helpful with issues only think is they don’t really get you in contact with YOUR landlord they just give you information about how to work the portal

Cons: The lack of communication from landlord to tenant no return call or message in 2 months and nothing they do have a 15 dollar a day late fee that’s climbs high

Pros: Value, ease of use, interface works well on phone too. Great for self service prop management tracking. We have a team and work orders can get assigned. Rent collection is a breeze - why pay a PM 7-10% to collect your rent when you can automate it here.

Cons: Accounting interface could use some work - ease of tagging, reductions of duplicates from system and bank, ease of integration with systems such as stessa

Pros: The employees are professional, polite, and friendly. They helped me resolve issues quickly and correctly.

Cons: I do not have a bad word to say based on my limited experience thus far. All I can say are good things.

Pros: [sensitive content hidden] with Hemlane was fantastic to deal with on a payment processing issue. He responded immediately and was able to fix a big issue.

Cons: I have no negative issues with this transaction. [sensitive content hidden] was fantastic and easy to work with on the payments getting processed.

Pros: Support is very fast really like using the platform I like that it posts ads on all platforms I enjoy using hemlane.

Cons: Sometimes the website is a bit slow to uses, I wish that under my zillows ads it lists my brokage instead of hemlane.

Pros: Very friendly people and good deals on rentals.I will be happy to finally get a good place to call home.

Cons: Having to do application online lol, bc im old school so kinda still trying to get used to everything being online.

Pros: The 24-hour response team provided excellent support, addressing any questions I had about the platform promptly. The software itself was user-friendly, allowing me to easily create team members and manage their access levels effectively. This feature enhanced my overall experience by providing both flexibility and control.

Cons: Overall, I had a positive experience with Hemlane and appreciated many of its features. However, I found the Tenant pay chart to be quite perplexing, as it was missing several key details that left me feeling uncertain. Additionally, the platform currently lacks the functionality for lease signing, which is a notable drawback. It would be incredibly helpful to have the option to save a lease template within Hemlane, allowing tenants to sign it directly through the platform. This would eliminate the need to draft a new lease for digital signing each time, streamlining the process for everyone involved.

Pros: What u like most is the patients and the help service you guys provide and how fast you guys are any issue I have it’s addressed with tenants or my portal you guys have great customer service and I don’t normally do this but you guys are on it

Cons: Nothing really you guys are very good support to your tenants and the landlord nothing really comes into mind any issues you guys couldn’t help me

Pros: I really love the fast response through email you guys really make me feel like I'm appreciated and take my needs with a since of urgency

Cons: I would really love a contact number to reach out to to better service my needs because the email is great all but a number would really help

Pros: What I like most about Hemlane is the convenience of their system—it streamlines rent collection, communication, and account tracking in a way that saves me time and stress.

Cons: There isn't a live person to talk to for quicker communication; however, my email was replied to within 24 hours.

Pros: Hemlane is very easy to use. It was very helpful to have an introductory session with the company before fully committing.

Cons: There was a slight learning curve with Hemlane in regards to knowing where to look for different things.

Pros: Hemlane is a genious program, they make management,rent collection and tenant communication a breeze. When we ever have questions we just email them and their knowledgable team answers so kindly always resolving the issue smoothly and quickly!! Thank you Hemlane you guys are awesome!!

Cons: Nothing bad to say, I wish they had a lease renewal document that I dont have to dowload fill out and then upload...Otherwise they're the best!!

Pros: I love that all contact and payments with tenants is housed in one place. It really streamlines the process and has ease of use.

Cons: We have had issues attaching our bank account to platform. We have felt a bit ignored by the staff as we have tried to fix the issue. Customer support could have improvement.