Entrata

Pros: How user friendly the dashboard is. From the guest card to the move out, everything is very simplified.

Cons: There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing.

Pros: Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good.

Cons: There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service

Pros: As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms.

Cons: There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity.

Pros: Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking

Cons: Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance )

Pros: Really all encompassing, reliable property mangement software that has helpful, knowledgable employees

Cons: They try to expand to create every relevant product and thus don't make any singular product excellent (besides core)

Pros: It is a tool for the the maintenance team and allows you to track progress throughout the work order.

Cons: At times the phone freezes up when adding pics to work order. It just slows down the process and is frustrating.

Pros: It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that!

Cons: Maybe the new updates and everyone hates when it goes down occasionally. We cant complain when everything else is so great.

Pros: I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents. Entrata has great security measures, so I feel safe using the system without complications.

Cons: I can't seem to figure out how to set up a follow up schedule with prospects. I have not yet tried to reach out to customer service, but I do believe if I did, I would get my answer.

Pros: When running reports some details can get very easily. When doing bank reconciliations can see the details of AP & AR is perfect.

Cons: Some reports its so complicated how to download. Even to add things to reports so complicated. Bank rec's its so easy to click another transaction when checking and balancing . Can't downland with the clicked transactions to check. So difficult to check when there is a difference.

Pros: Entrata is easy to use, and we value the support we receive whenever we call with questions and the quick solutions provided.

Cons: Sometimes the system can be slow, causing delays in uploads and reports; however, it is very user-friendly overall.

Pros: It is very easy to use. It has all of our essentials centralized in one place and makes all operations seamless.

Cons: There are some updates that are usually only communicated through a webinar. I wish there could be a push or pop-up for training for updates.

Pros: What I like most about Entrata is the customer service support. They are always very helpful and quick if you call in.

Cons: What I like least about Entrata is there are a lot of repetitive tabs, buttons, links and that documents to do not transfer with the lease transfers takes A LOT of time on our side to move over.

Pros: Easy to look up work orders. Very beneficial when it comes to doing move out and other punchlist to turn the unit.

Cons: Too many restrictions when you're using the mobile app. Have to continue to reach out to management to gain access to use certain data

Pros: Ease of use. Also, the people who help us through issues are all first class. Great follow up from everyone.

Cons: Things changed from what we were told. And making changes to forms now is difficult as things we did not know, needs adjustments.

Pros: Easy understanding to use the system and understanding on how to manage your accounts and residents issues.

Cons: It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process

Pros: Easy to use, very user-friendly, intuitive interface, and makes managing tasks straightforward. Easy to use, very user-friendly, offers great customer support, and provides excellent value for money.

Cons: The system feels too restrictive, which can slow business growth. Security is very tight, making some tasks cumbersome. While secure, the platform can limit flexibility for business expansion. Strong security measures sometimes make workflows slower.

Pros: The system was easy to use and efficient for property management needs as a property manager for day to day needs

Cons: It allowed duplicate applications Restrictions not able to change dates for renewals or make ready bored dates

Pros: The two step authentication processes before entering system. It’s very reliable and holds a high standard of operational performance within the estate arm.

Cons: Features to source out registered residents by preference. For example, it would be extremely strenuous for me to search for a client by vehicle.

Pros: Ease of use. It's easy to find tabs regarding lead management and functions quickly. Resident portal is typically pretty easy to use in terms of finding documents, lease subjects, etc.

Cons: The ledger can sometimes be confusing to read regarding when things are subtracted or added. There's not much indication besides parentheses.

Pros: The program is very user friendly. It is easy to navigate and to teach others to use. I came from using a different software, but had no issues with the transition.

Cons: I do have issues sometimes with it glitching where I will be typing an email to a resident and when I hit send it is all of a sudden in another account and giving an error about the email.

Pros: I can keep track of leasing and write leases pretty easily. I like that it can connect to funnel and keep track of all my correspondence.

Cons: There is no holding section in the leads board. It would be really nice if there was a section where I could hold a lead, but not need to contact them each day. I want to be able organize the lead board in a certain way.

Pros: It's a pretty good tool for property management. I really like using the advanced filters to find exactly what you are looking for. Also, making custom groups and sending mass text that uses each resident's name is a great feature. It makes it feel more personal.

Cons: Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received.