Innago

Pros: Nearly everything you need for property management is available to you in an ease to use platform. Support team has been very responsive any time I’ve had an issue.

Cons: Messaging tenants is only available through desktop, not the app. That would be convenient. I get a lot of pop ups about bugs or something not working when on the platform.

Pros: Innago covers all of my needs: applications, background checks, leases, rent collection, and expense tracking.

Cons: There’s nothing I dislike, but I’d consider paying to white label Innago on my own domain if I had more units.

Pros: Innago is free for the property manager. As far as I'm concerned this is a game changer. There are no other free sites that offer this software.

Cons: Innago has hiccups. Sometimes the billing messes up or the payments are skewed. I have to call them about 6 times a year.

Pros: I use Innago for my student housing properties and I really like that it's free and super user-friendly. It allows me to automatically send late payment notices, setting firm boundaries with tenants. I love their new feature for leases, which is easier for tenants to use compared to DocuSign and doesn't cost me extra. I also appreciate that it lets me add multiple line items, making it easy to charge utilities separately and letting tenants know exactly what they are paying for. The ability for tenants to submit maintenance requests is great, and I love that it automatically sends payment reminders to tenants. Overall, it's a great app that perfectly meets my needs. Setting it up was super simple.

Cons: I Dont have anything in particular. It works perfect for the current needs of the business. And I recommend it to everyone.

Pros: Full dashboard all in one place with easy communication to tenants. Unlimited number of add-ons for property and invoices. Easy to add notes and manage credits and debits.

Cons: The system is very heavy, and you need a computer to do certain things. I wish the contracts portion were easier.

Pros: Automatic reminders and rent collection. Nice to not have to remind tenants about rent being due, or having to process checks anymore

Cons: Template setup and operation of lease templates. It is a hassle to build them out, and when filling them in there is a lot of scrolling involved with finding the boxes. Renewing leases is also clunky if you are just trying to do a rent increase and move on.

Pros: I find that Innago really helps with invoicing and collecting rent from my tenants effectively. I also appreciate that it's free, which is a huge plus for me. Additionally, the initial setup of Innago was pretty easy.

Cons: There is always an issue with their banking partners. It takes to long for the money to be deposited in my account

Pros: Very easy to use and the functionality of it is great. Being able to coordinate lease signatures, managing rental payments, recorded expenses, and going all the way down to financial reporting makes filing taxes super easy.

Cons: Sometimes it is hard to log in and being asked for 2FA when I don't have it set up, but overall I am really happy with Innago.

Pros: We have been using INNAGO for years now, and I cannot think of any other online service that can top its features. It's easy to navigate and provides a full range of services. I'm staying.

Cons: There are no cons in using this full-service platform. They cover all the basis of my small business, including income, expenses, tenant screening, and lease creation.

Pros: Maintenance request tracking, rent collection. We used to receive texts from our tenants with issues on houses and could not track them well / when we completed fixed / sometimes we would actually forget to fix the things they asked for. So maintenance requests make that much better. Rent collection is very easy too, we used to use venmo, but innago is better and we like that emails are automatically sent to tenants when rent isnt received.

Cons: Transaction tagging, reporting. we use another app called stessa to help with this. it allows us to tag everything and generate nice reporting for taxes.

Pros: Payment processing, applications, lease management, income tracking. Tenants also seem to like it. It has saved me time.

Cons: Sometimes hard to find information. It's getting better with time, though. The reports should be put on the main menu, not buried or hard to find. The P&L report on the mobile app shows income, profit, expense. It should be income, expenses, profit. Thanks for fixing this on desktop.

Pros: The tool costs me nothing, yet it provides a way to screen tenants effectively, store leases, remind the tenant of upcoming payments, receive payments and track when payments are received.

Cons: There is nothing I do not like. There was one glitch at setup but that was fixed with customer support.

Pros: We’ve had a great experience using Innago for managing our rental properties. The platform is very user-friendly and makes it easy to handle tenant screening, lease management, rent collection, and financial tracking all in one place. One of the biggest advantages for us is that it’s free while still offering features you’d expect from paid systems. Online rent collection and automatic payment tracking have streamlined our operations and saved us a significant amount of time. The tenant portal is also a big plus—it allows tenants to pay rent, submit maintenance requests, and communicate efficiently, which has improved our overall tenant experience.

Cons: The only thing I could think of is, with todays technology, why do I have to wait for my funds after the tenant has paid?

Pros: The best part about Innago is its user-friendly design combined with powerful features. The online payment system works seamlessly, and the customer service has been consistently responsive and helpful for both me and my residents.

Cons: There really aren’t many drawbacks in my experience. If I had to point out one thing, it would be the ability to easily disable or deactivate a user account directly within the platform, which would make account management even more convenient.

Pros: Its free to Landlords which is great because I only have 4 units. Because I use the application process, prospective tenants pay for the background checks, which is reasonably priced. I can collect rent and receive maintenance requests online and receive to my email immediately. My Property Mgr also receives the email immediately. It has a lot of options that I don't use, but have the option to.

Cons: I wish I could delete old vendors that I dont use anymore. I really enjoyed the chat feature that would connect me to someone immediately, however it now uses a virtual assistant first. I'm old school. I like interacting with real people.

Pros: Easy to use Learning Curve and great value for the money. The user interface is really clean as well. We appreciate how easy it was to setup and the features are all top notch.

Cons: The mobile app could use some work but we mainly use it on the PC so its not actually a huge deterrent.

Pros: Innago is very easy to use and helps me manage my rental properties efficiently. I like how I can organize tenants, track payments, and handle lease agreements all in one place. It saves me time and keeps everything well organized.

Cons: There are some features that could be more customizable, and sometimes it takes a little time to get used to all the tools available. However, overall it works well for my needs.

Pros: Very easy to use - Tenants find it easy as well. Payments and maintenance requests are all in one spot. Very safe for them to use and getting started is easy, overall great product!

Cons: Takes time to add all the information in on a monthly basis for the expenses. Would be nice to have some AI incorporated where you can insert an excel spreadsheet and it pulls the data

Pros: What I like most about Innago is how simple and dependable it is. Everything from payments to communication is streamlined, so I’m not wasting time trying to figure things out or dealing with glitches. It just works.

Cons: Nothing at the moment. The only thing possibly is how long payments are processed but other than that,I feel like this has been encountered with past vendors we have used.

Pros: Low cost, user interface with ability for tenants to send rent and maintenance requests easily. I also love that it sends payment reminders and automatically adds a late fee.

Cons: Only issue is the $2 ACH fee per transaction; I'd obviously prefer no fee but this is a small price to pay for a great platform compared to other options.

Pros: Simple to use compared to other platforms. It’s easy to use. I like that I can create a lease and sign everything electronically

Cons: The fees. The fees to deposit money is to much. I don’t like the fees it cost to collect rent on the platform

Pros: I am most impressed by it's ease of use and the rent collection portal. My tenants all take advantage of the ability to automatically pay their rent on time every month.

Cons: It is a little unwieldy to set up automatic rent increases which are common in commercial leases. It would be nice to have a feature that lets me input the annual percentage increase and have it automatically adjust on the anniversary each year.