Paw Partner

Pros: The level of support and guidance has been outstanding. From the very first meeting, the team took the time to walk me through every module in detail, explain pricing, services, and setup, and make sure everything was customized to my business. They handled the entire onboarding process smoothly and integrated all of my information into the system perfectly. I truly feel supported and understood, which has made this transition stress free.

Cons: The only challenge so far is that there is a lot to learn, simply because the system offers so many features. However, the support team has been incredibly patient and thorough, so the learning curve has been very manageable.

Pros: First and foremost, the customer service — hands down. We also love the app, the picture timeline, intuitive design and all of the details you can put into the pets.

Cons: There is nothing that we do not like about it — if any “con,” it would only be that we are just missing a few features that we have gotten used to but they have been heard, understood and noted by the team members as well as met with solutions to work around them.

Pros: The team! They've been incredibly helpful with every single issue and respond quickly. We also love the feed feature! We're slowly getting more and more of our clientele interacting with the app and the feed.

Cons: Coming from PetExec, there are quite a few features that are set up very different (like attaching grooming/daycare to boarding reservations) and we've had to change how we set some things up.

Pros: I love this system. It’s easy to use, has a ton of great features and it’s always extremely quick and does not lag. Anytime I have a question, whoever answers is very quick, friendly and helpful.

Cons: I don’t have any cons about the program.

Pros: I really like how Paw Partner allows our clients to make reservations online. This really helps limit our phone calls when making reservations. But it is also very easy to use and even our clients can agree how convenient it is.

Cons: I don't love how it is set up. I wish there was more ways to customize it. With our business, we feed at certain times so it would be nice for the "reports" to reflect those times instead of morning/evening feeds. Some of our clients eat lunch, or have snacks at 9pm.

Pros: Literally everything. The customer service response time is fast and they resolve any issues/challenges with quality care. My favorite feature overall is the timeline photo feature. Parents LOVE it! The new feature to download the image has been great too.

Cons: I have no complaints. I have none........

Pros: Support is quick and easy to get. No question or request is a bad one- I am always welcomed.

Cons: Would like to be able to change service name. For example, my local area does not allow for me to use the word 'boarding' due to being home based. Instead, I must list my services as 'overnight pet sitting'. Additionally, I utilize the 'Training' portion for "drop ins" at clients home. Both titles of "Boarding" and "Training" cannot be edited.

Pros: I love the user friendly use of the Paw Partner. I also love that it is user friendly for my clients!

Cons: There are still some updates we would love to see for our facility. We have submitted these ideas and are still waiting.

Pros: I love how easy to use it is, and the amazing customer service. They're so easy to get ahold of and quick to help me with any questions. I've used ither softwares and this, in my experience, is by far the best!

Cons: I wish there wasnt two different pages one for services and one for pricing. Itd be phenomenally easier if those two were combined. I often find i miss a step or forget to add something because of having to go between those two pages.

Pros: User friendly and very visually appealing to client and for us

Cons: Not available in french for our customers

Pros: $79

Cons: There is one customer service person who I really don't like. I do not find her efficient or knowledgeable. She just irks me. However, the rest of the team is awesome. I do wish they had a list of training videos, in some type of order, so that when I hire new people, I could sit them down with the videos to watch in that order for them to learn how to use the system. I know there's videos on YouTube, but a busy, not tech savvy person like myself, could really use just a spoon fed, here ya go, everything in one folder, in order, training videos program vs. searching on YouTube. The only draw back for the Paw Payments I've encountered thus far is that it takes a few days to go from client making payment to being in the bank. There's a one day lag Monday through Thursday and Friday - Sunday I normally don't see in my bank account until Tuesday. It'd be nice if the weekend sales would come in Monday.

Pros: I love how easy it is to keep track of everything for my business (appointments, clients, grooming notes, daily reports, etc). Has everything to help my business stay organized and grow. The Technical support and customer care have ALWAYS been responsive with any issues or concerns.

Cons: Not having an online user manual pdf to master all the ins/outs of the booking app and make the most of the system.

Pros: Fantastic program very easy on mobile devices

Cons: Anything we don't like they find a work around or take notes for future improvements.

Pros: One of the standout features of PawPartner is the exceptional customer service. The team is always responsive and genuinely willing to listen to user feedback. We especially appreciate their openness to suggestions for upgrades, making us feel valued as partners in improving the platform. This commitment to continuously evolving and addressing customer needs sets PawPartner apart and ensures a positive experience for both our team and clients.

Cons: $7a

Pros: We found the Paw Partner company itself pleasant to deal with. They were very responsive and kind when we asked them to address our concerns. The software itself is very able and its utility depends on your particular situation. It is worth examining to anyone with a need.

Cons: This is not a complaint but how useful it is really depends on personal preference. As a leader in its field it needs to be seriously considered.

Pros: Everything is all in one place from policies and agreements, services, addons, updates, messaging and so much more.

Cons: How to get to things so many ways can be tricky. I figure it out one time then somehow do it differently the next time. More tabs with options less steps to get to where you need.

Pros: The price is extremely reasonable for the service you get. I always get a very fast response when I need help or have questions. When we met Savannah at the 2023 trade show, she mentioned Paw Partner having high standards. I loved that because I always say I have high standards when it comes to dog boarding. We saw Savanah again at the 2024 trade show and she helped me with some stuff I needed help with. They are really good with support.

Cons: In NC, we need to have the owners name, address, phone # and emergency contact info readily available for the inspector. Paw Partner’s run cards do not have that info on them. I don’t have internet out in our kennel area, so it’s not like I can keep a computer out there to pull up that info for the inspector. That info doesn’t print well from the location it is on Paw Partner. Anyway, it’s a minor inconvenience that makes extra work for me, but certainly something I can deal with given all the other good things about Paw Partner.

Pros: The absolute best feature is just how responsive they are to any questions we have. They're always happy to set up a meeting if needed, but every ticket question I send in is responded to within an hour or two at max, most of them far quicker too.

Cons: Nothing yet, everything has been going well and we have no regrets about our decision to go with Paw Partner.

Pros: I loved how all of the information any salon would need (client information, pet information, grooming notes, vaccination records, etc.) was all in one place and completely took the place of note cards. I love that clients could self-schedule if they desired and how easy the app it to use. It had a very flexible scheduling format and all aspects of the services, pricing and scheduling was very easy to update. It truly is flexible enough to be able to accommodate nearly any function I needed from it. There was literally 20 different ways to get to whatever screen or option you would want to navigate to. The support received was phenomenal- on any issue or question I had- no matter big or small.

Cons: $7b

Pros: My babies have loved going for their spa days for 8 years and my new one loves it as well.

Cons: They have always been very helpful. They are busy at times and not available but they find a time that works for me once I contact them.

Pros: Having our own app where we can interact with clients has been a game changer. We have not had one person want to go to our previous system after downloading our app. The customer service is personal and genuine. I appreciate them so much and how they have helped us scale our new business.

Cons: None. Obviously learning a new system takes times but I would do it all over again!

Pros: The team, the ease of use and the fact that we got in with them early on, so back then they would take our feedback seriously and were always happy to build in something that would benefit us and others as a result

Cons: As is has gotten bigger the response time from the help team frustrates all my managers and bookkeepers

Pros: Paw Partner is an incredibly easy and intuitive software to use. The integration from our prior software was flawless. Customers have nothing but great things to say about the app and the ease of making reservations.

Cons: The credit card vendor associated with Paw Partner hasn't been able to match our current rates yet so we chose not to use this feature.