KennelBooker

Pros: I find new software quite daunting, and had tried another company's product, which was horrible. Kennel Booker was easy to set up, customers have no problems with it - its management reports etc are useful and we are very happy with it.

Cons: There are some things which could be easier to customise, and we havent yet set it up to integrate wtih Xero.

Pros: That clients can fill out & update their own information & we can send generated emails with standard information.

Cons: the split booking feature is difficult to use the program does not lend itself well when you do different types of boarding...for example cats verses dogs.

Pros: Ease of use. Organization for my company.

Cons: Nothing to change that I can think of ...

Pros: The ease of accessing via Internet anywhere I am vs a system strictly on one computer.

Cons: Automatic emails to customers about expired vaccinations.

Pros: I like the fact that you are aloud to klick on different parts in the program and still manage to get to were you want. there is not just an ONLY WAY of access, but several.

Cons: The fact that we still have't figured out how two customers that booket the same dates of stay - and get different quantity of days/nights. One had 7 nights and the other one 8 nights... How come? :) And some functions is hidden in text that work like links but with no appearence of that function...

Pros: Fairly easy to use. Favorite part is the customer service

Cons: Some things we would like are not available yet

Pros: Ease of use and reliability. Program is very secure and responsive. Good flexibility.

Cons: Need more customization and options. Needs work on client based systems. Better rollout updates with video tutorials.

Pros: It makes it easier for me to make bookings rather than calculating on a physical calender. It stops over booking and also is useful for customer to book on their own during busy periods where we are unable to answer calls straight away

Cons: I can be hard to navigate through the settings to set up booking forms etc to make them personal to your business regarding information needed to register. Once you gave figured it out, it gets easier.

Pros: I love how easy it was to modify everything to fit my unique business model. I normally struggle with technology but this program was so simple to learn!

Cons: I wish the calandar view showed all bookings in one view instead of individual places. I also wish it was easier to apply a person's credits to their due balances.

Pros: The interface is very easy to use and very intuitive. There are some features that require a short learning curve (accounting integration for example). But all in all, it is a critical part of running our business. We absolutely could not well manage our business (bookings, customers, pets, vaccination data, and so on) without it. I also like that the software is highly customizable and includes multi-language support. Many of our customers speak German, French and English. And the fact that the software supports all of them is really a plus.

Cons: The reporting features could use some improvement. We use some of the reports to manage feedings and medications for the pets in our care. But many of the reports would be more useful if they were a bit more customizable (sorting and filtering for example) and allowed you to pick and choose the fields that you want to have in your report instead of only offering canned reports. However, this is a minor improvement opportunity amid a sea of benefits to using this feature rich and highly functional application.

Pros: Easy to book reservations. The customer online booking platform is very professional looking

Cons: I have had issues with overbooking that I have requested be addressed

Pros: So many people change their schedule or make adjustments to drop off and pick up days. I cannot imagine doing this by paper. This software keeps your schedule in one place and keeps all of your customer information, vaccination info, and animal info all in one place. I love the friends and enemy's feature; this has helped us take the guess work out of what we do. We already know who we have mingled the dogs with and who they get along with. It is great!!!!!!

Cons: I don't like that when you have a dog boarded if you add a service such as a groom it doesn't put it on the top of the schedule. The only way we know how to do it is to make it two separate bookings and then staff have trouble with total cost. That is one thing I would change is the way you look up how much the customer owes.

Pros: Communication with the suppliers was excellent and in easy to understand language

Cons: Originally it was difficult to go backwards without losing the information but this has improved with the updates.

Pros: Holding client information, ability to change bookings. Ability to customise Forms

Cons: Software was updated and changed without warning which caused issues learning how to use after changes had been made.

Pros: I like that I can keep track of the booking and customers can also make their own bookings

Cons: My boss deals with the problems so I can it’s comment on them

Pros: Ease of use, good support, you can see quickly the coming weeks business

Cons: Subscriptions model only available for daycare. We would like see subscriptions extend to dog walking, grooming and any other services offered

Pros: Affordable, easy to use as an administrator and great for keeping track of payments and bookings without the need for a separate spreadsheet or payment management system

Cons: Some clients seem to struggle to book online - I think an app would help streamline this. Option for bank transfer would be great since stripe takes a percentage Would like to sort by pet name not client name Setting rates can be a little difficult for public holidays/peak periods with different tiers of rates

Pros: Customer support is almost immediately, they fix any and all issues right away!

Cons: I have not find anything to dislike yet!

Pros: Most of the features are pretty easy to use. The system was relatively easy to set up. Customer service is great and always gets back quickly, most of the time just fixing the problem for you instead of giving long complicated instructions.

Cons: I feel like the online booking system could be easier to use and connect to the system better.

Pros: All is very easily used and managed. Very adaptive.

Cons: Unfortunately no app, but all web based. Who knows in future updates?

Pros: It is so easy to use, track vaccinations, organize bookings and see my daily to do

Cons: I would love an app I can send my clients. I would also like to be able to put private clients notes (like if we have had any issues in the past)

Pros: I like that I am able to customize any bookings. I also like that the quick check in option that appears everyday

Cons: I dont like the fact that there is no app for the software. a lot of us use our phone and it can be hard to manage using safari or google chrome. i also dont like the display of the calendar.