BrightLocal

Pros: I'm genuinely impressed with the level of service from BrightLocal. I made a mistake while creating my campaign and their team caught it, paused the workflows to confirm, and then resumed the work on my behalf after the correction was made. Highly recommend!

Cons: Some confusion around the best option for my business. BrightLocal offers a range of services that are incredibly helpful.

Pros: Great help and excited for this continuance of my listings being updated, it’s prompt. Love the support them.

Cons: Not much as this time. I will get back to you on that if I get something to complain about at some point.

Pros: Very pro-active with communications and clarifications. I was looking to get a handle on my website citations and didn't know where to start. The BrightLocal team reached out to me before starting the initial audit to make sure that I was on the right path. That was comforting and made a big difference. The online guides were very helpful also

Cons: Getting started was a little confusing. I was not sure which service I should start with. The online tutorials helped, but it was still a bit mysterious for a newbie.

Pros: Easy to use. All in one services to track your local grid listings and manage GMB. Also a good tool to run local citations campaigns.

Cons: Need to spend more than just a standard tariff plan to unlock descent amount of options. Need to use additional tools like GMB Everywhere to see some additional data. Need to pay a lot more to unlock Review management options.

Pros: I like how many features BrightLocal presents and all the different ways you can see how your website adds up with LocalSEO

Cons: The graphs are a little bit clunky, and the visuals can be a bit overwhelming, but the customer service team was great at resolving my queries.

Pros: Brightlocal always delivers timely and professional services

Cons: Not any cons to list.

Pros: Easy of use and after sales support. Theres every tool that you need in one place

Cons: Notning

Pros: Ranking features. Especially local SEO features

Cons: Reporting and reputation management is not ideal for us

Pros: I was familiar with BrightLocal through the use by my franchise and our internal suppliers but decided to move forward with a direct account for my clients. My initial onboarding with BrightLocal has been amazing, and I am so glad I opted to move forward with this product. Great customer service and just enough hand-holding to get me off to a great start! The platform is simple to use and my clients love the interface and the dashboard. The reporting alone saves me hours each month!

Cons: While the product is fabulous the website is a little outdated design-wise.

Pros: They make importing and setting up new locations a breeze. Great customer support as well. The customer reports and portal are really great as well.

Cons: I can only track keywords in 1 location, a lot of my clients have small businesses in small towns so they need to have a wide service area. It would be nice to be able to track and produce keyword reports for neighboring towns as well.

Pros: I'm new to local SEO. [sensitive content hidden] in tech support was very helpful as I was attempting to set up our first grid search--I got expert responses to questions almost in real time and I'm very happy with the result.

Cons: It's hard for me to say just yet--I'm only starting out.

Pros: i am most satisfied with the keyword ranking grid for brightlocal

Cons: customer service could be a better feature for brightlocal

Pros: Easy to use and ability to learn at the speed you are engaging either through the course or support team

Cons: Still uncovering and evolving uses so to early to comment …. And it’s neatly a year !!

Pros: Features are easy to use and highly automated

Cons: Sometimes difficult to discern between high value and low value back links

Pros: What I like the most about BrightLocal is their focus on local SEO more than anything else. They include citation building/and optimization, competitive research and review building to say the least. I really like the whitelabel features and the great support.

Cons: Once in a while the tools act up and need to get support to address it. But they do very quickly without too much fuss.

Pros: The BrightLocal team discovered an error with a recent citation campaign I submitted and brought this to my attention. They provided clear instructions on how to correct the error and followed up quickly with my replies. Great overall service experience...

Cons: I would like to see better instructions for setting up and using the new Active Sync feature.

Pros: Customer service was very helpful and understanding with my issue and replied quickly answering all questions

Cons: I can’t really say because I’m not tech savvy so I can’t fault them to be honest

Pros: Great service for adding citations at scale for multiple clients. Tutorials are very helpful and the customer service is fantastic (best I've experienced with similar services) Very happy with the results we've been able to get for our clients and BrightLocal has become a very useful tool in our offering.

Cons: Synching updates across multiple platforms was one of the items we had been missing but sounds like that service has recently been added with your ActiveSynch service so we will be researching that next.

Pros: The customer service is super friendly and it's relatively easy to use

Cons: I find the part where you need to manually enter company details not intuitive as you have to press a button to fill in the next information (ex: business hours), I tend to forget

Pros: Had some questions today about a citation campaign and [sensitive content hidden] was most helpful in replying to me and in a swift manner.

Cons: nothing, I think the interface is very straightforward to use.

Pros: I only use a portion of BL, I have other colleagues who use more features. But from what I use with monitoring reviews and sending NPS surveys, it seems to work well.

Cons: It seems to be a bit confusing to find what you're looking for. You have to go through several different pages on the website to finally find what you're needing.

Pros: Very easy to understand and to work with.

Cons: Needed to go through several people to reach [sensitive content hidden].

Pros: Email and chat support, backlinks local mapping

Cons: Because of all the features it would be nice to have phone support available