Document360

Pros: Intuitive to use, feature-rich, value for money, lot of useful AI features, versioning capability, and clean user interface.

Cons: Nothing as of now. Document360 has met all of our needs so we do not see any cons currently. It's all good.

Pros: Document360 strikes a perfect balance between simplicity and enterprise-grade features. The editor is fast, the portal is user-friendly, and the public site looks professional right out of the box.

Cons: Minor UI glitches when switching between article versions, but nothing blocking. Expecting more filter options which would be helpful.

Pros: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support.

Cons: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer.

Pros: It is very user friendly and intuitive, simple to use. It was easy to create a series of simple documents that can shared with our team members and also will link to an externally facing webpage for customers.

Cons: I cannot think of anything, it is a very simple application to use and there is not much that is complicated or can go wrong.

Pros: Document360's best feature is the incredibly intuitive knowledge base portal, which provides a seamless user experience and makes finding the information instantly accessible.

Cons: I'm focusing on defining our main categories and security roles first. So far, I don't have any negative points.

Pros: I love how Document360 has become an all-in-one platform for our documentation needs. Setup was straightforward.

Cons: The costing and pricing structure is revised too frequently. I wish for more flexibility in API documentation & formatting

Pros: Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence.

Cons: API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes.

Pros: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers.

Cons: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive.

Pros: The migration team has been very helpful, patient, and reactive to our needs. We've been walked through each step of the process and we were ready to launch on time. The Document360 tool itself is much better than the tool we had migrated from, and any ideas we've had have been fed back to the Product team. We can see that Product suggestions are actively monitored and considered.

Cons: Sometimes my questions took a while to get a response. I had to chase for confirmation. There could have been more Product training provided. We have struggled to get the help we need from a Cookie compliance perspective. Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated.

Pros: The platform is pretty powerful at streamlining content operations without being too complex. We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface. For us, it was also important that you didn't have to be a technical writing wizard to understand content reuse, metadata, and dependencies. The migration process from our existing content was smooth, and the Document360 team supported us along the way and made any changes to the styling that we wanted. The Document360 platform is developing and changing quite fast, and the team is very active in addressing pain points and customer feedback to improve the functionalities.

Cons: The Document360 team has promptly addressed all issues and answered any questions we had. Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered.

Pros: Easy to add content, create content, and make it look appealing. Easy for readers to find their way around. Great search functionality. It has helped our team with defining processes for the business and being able to refer back to them when people are stuck.

Cons: There is nothing bad to say about Document360 - its a great tool and one we couldn't do without now.

Pros: Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth.

Cons: Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive.

Pros: I'm a new user so I haven't navigated all the features yet but so far, I'm able to publish what I need to.

Cons: Before the new version, I was having a hard time working on the spacing and tables as it doesn't allow me to enter spaces in between them but I believe this was already fixed with the new version.

Pros: The support is incredible, and new features are introduced at an amazingly fast pace. I also see a significant shift to AI features, which is great.

Cons: Features tend to be unstable, and the infrastructure feels unstable. I've had instances where there was a system update I was not aware of, and it screwed up my site.

Pros: Easy to create pages and manage content, excellent customer support, user friendly interface. It's a good value for money.

Cons: there is nothing i like least. But maybe at first there was no options for API's documentation, but after a bit of time you have finally released it.

Pros: I love the easibilty of editing and publishing the documents. Easy to rearrange information in the program.

Cons: I don't really dislike anything about Document360. I've never really had any issues or need to contact support.

Pros: great way to let our clients know how our product works, site looks very professional, and clients like to use it

Cons: constantly updating the site, it is hard to stay on top of all the changes even though most changes are good.

Pros: [sensitive content hidden] , the onboarding specialist, has been doing his utmost to address all challenges. He has been available at all times and responds to my emails very promptly.

Cons: The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders. Everything is divided only by categories and articles, which makes navigation cumbersome. Additionally, the homepage design options are extremely limited. The process for design, migration, and changes has been very slow. It took two months, and we are still not satisfied with the results. I have not been able to fully launch it because it does not meet our expectations.

Pros: At Amagi, we have multiple PMs working on complex B2B SaaS products. With Document360, we’ve been able to reduce internal and external queries significantly, since customers and teams can self-serve with the knowledge base. The search functionality is extremely reliable, even for technical product details. Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on each other’s toes.

Cons: Some customization limitations exist — especially around workflows that are unique to technical B2B products. The admin panel, while powerful, can feel slightly overwhelming for new users when onboarding. Pricing can also become steep as more teams get added.

Pros: Comprehensive documentation tool. Friendly, efficient customer support. Good UI and app functionality

Cons: Lack of versioning functionality, though we understand that this feature is being introduced soon. No further issues

Pros: The evolving platform means that it keeps up with market trends. Good Support, which makes it easy to implement. Listen to the users - so we get relevant updates.

Cons: There is not much not to like. There is a learning curve, but that would apply to any documentation platform.

Pros: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions

Cons: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error

Pros: Clean and intuitive interface Versioning System helps keep content structured I really like the search functionality Features like comments and review workflows are also very useful The new Editor is really great, I loved using it.

Cons: The customization options for the knowledge base site could be more flexible. The Learning curve on the Editor is not steep