Healthie

Pros: Healthie has ALOT of user friendly options for our care team to utilize. The ability to use more than one option on one screen is extremely helpful to navigate

Cons: I wish there was a way to add more time to a specific appointment - example: a hrt appointment takes 35 min. but for certains patients it may take longer. Adjusting appoinmtents on a client basis *Adjust manually when booking If your system allows it, extend that specific appointment time slot when scheduling (Some platforms allow dragging the time block longer)

Pros: It is an all-in-one system which is great for healthcare practitioners like myself. You can assign and create forms, take notes, schedule appointments and more in this system. It keeps track of all of my clients and notes as well in one comprehensive place.

Cons: There are limitations on the app and some actions need to be taken on desktop only. Also, I haven’t experienced any significant updates to the platform over the past 8 years that I have been using it. And the video chat feature feels very dated. It could use a bit makeover, and some of the actions like saving a charting note are not the most intuitive.

Pros: Easy to use platform for scheduling, charting, notes, telehealth, and payments. Customizable note templates and HIPAA-compliant documentation are very helpful.

Cons: There is a learning curve during setup, especially for templates and billing. Some features can feel overwhelming at first.

Pros: It’s a user friendly and easy to initiate platform. It’s professional but also patient -centered. The communication and integration capabilities are solid.

Cons: The form section is comprehensive, but the experience would be even better if you could make uploaded pdf’s capable of electronic signatures instead of rebuilding them.

Pros: Healthie has equipped me with the tools I need to automate keeping my patients engaged and learning between visits. Coming from a more traditional, clinically oriented ERH platform, Healthie provides what I and my practice need to compete in the technology landscape.

Cons: The only complaint I have is the inability to access the calendar to schedule follow-up appointments while on a telehealth call.

Pros: You can see all the information of the patient You can see the previous visit does the pt had You can see the medications that was sent to the pt You can edit information of the pt if needed

Cons: There are some things you cannot edit especially on the chart of the pt once it has been locked. For example if you accidentally or the provider closed the chart without updating it; you need to create new chart to leave a note

Pros: I enjoy using Healthie. It is very simple to navigate, create forms, and send information to clients securely. A subscription to Healthie also includes secure messaging, and secure calling with Fax (depending on the subscription level that you have. The value that Healthie provides is fantastic. It allows to to communicate with other practitioners/providers in the community and they have excellent client support as well. Payment processing is streamless and very effficient. Healthie makes it very easy to manage a practice. They also allow you customize the forms with your branding as well. It really is a fantastic platform and I love all of the integration options.

Cons: The only thing that I don't necessarily like is that, I have to copy customized forms and send them to clients individually. There may be an easier way to do it, but I haven't investigated it yet.

Pros: Takes multiple practitioners, charting can be by voice!

Cons: Would like billing button less buried, need to make fax numbers by Doc alphabetical and deletable...

Pros: This is a very user friendly platform for the technically challenged and those who simply do not have time to create forms from scratch. That being said, for the most part it is also relatively easy to customize and personalize most forms. I really don't have a lot of time to create my own so it's been helpful to navigate with the preloaded ones then tweak for my needs as a health coach

Cons: Honestly I dislike the inability to pare down the multiple gender options to just simply male or female. There are only possible chromosome options for gender - xx or xy....everything else is simply political correctness...

Pros: This Platform offers many features to help keep my clinic operating in an organized manner. The lab add-on to a package was seamless and I received payment via the portal without difficulty.

Cons: I wish there had been a tour of the platform provided to me when I elected to buy this EMR. I have been finding my way through trial and error.

Pros: Easy to get started and then use, with a great help section for any questions you may have plus clients have commented on how easy it is to use as well.

Cons: No option between the free version and next available paid option- would like a middle ground option available!

Pros: Healthie has been a very intuitive platform for my private practice.

Cons: Nothing in particular, though I am excited about more AI integration for note taking.

Pros: It is fairly easy to use and customizable to a point.

Cons: I would like to see more flexibility with the preset intake form options, ability to remove certain working or options. For example, the question that asks how they heard about us, it would be nice to be able to customize those options and still get reporting. The way it is currently set up is not great. Would also love to have the ability to customize what info they person has to put in when booking an appointment as birthday and gender would be great to have right at the start. I would also love the ability to customize the appointment confirmation screen with a personal message. Many don't realize they will get an email and that they need to set up an account to complete their paperwork. Last, navigation is a little clunky. I would like to be able to get to patient info a little easier.

Pros: I like the extensive templates and ease of use. The ability to (un)archive clients is appreciated. Being able to test the platform as you build your business and client stream supports not only practitioner growth but practitioner loyalty.

Cons: I wish I could fill out forms fullscreen instead of within the platform window, which can be small at times for adequate navigation.

Pros: Ease of onboarding, ability to communicate with clients between sessions with secure messaging and gamified interactions through task completions. 'Healthie' habit stacking with accountability nudges in the platform work!

Cons: Would like to see more affordable ways to host and offer courses in the platform for micro practices looking to expand their programs. The current pricing model could be adjusted to try to assist smaller practices. This is why I give 4/5 stars, I'd like to see this course feature available for all package levels.

Pros: It is user friendly and my patients find it easy to use as well

Cons: I don’t like that I cannot call someone for support when there is an issue. It is all chat based

Pros: It is affordable. I enjoy the options for keeping documentation and creating your own. I really like it.

Cons: Sometimes it can be challenging to navigate because there are a lot of menus. It takes some time navigating.

Pros: Aestically pleasing and easy to track and navigate. Easy to connect to video platform.

Cons: Sometimes it seems like you have to take an extra step/click to get to patient's profile.

Pros: Communication between me and my clients. I like that I can answer questions in real time and not make my clients have to wait long for inquiries.

Cons: I have been on putting my intake form into the system. It is taking me a VERY long time. The Healthie system is not easy to make forms. I would like to see more options to make that process go a little faster.

Pros: It’s easy to navigate and user friendly. The sound and video quality is great on calls with clients and my clients seem to find the platform easy to navigate also creating a positive experience.

Cons: I have had an overall positive experience so far, nothing negative to report as of yet.

Pros: Easy to use and has templates so you don't feel like you're starting from scratch when creating forms.

Cons: The help section is a bit overwhelming because there are so many responses to sort through to actually find what you need.

Pros: Ease of use, streamlines all my intake and billing needs all in one place.

Cons: I haven’t seen much to be honest! If anything, I don’t like that this hasn’t been more visible in social media outlets, which it should be!