Lucidya

Pros: Sentiment analysis, It was a new way for me to know what customers say about me. In our work, details are very important

Cons: at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously

Pros: Agreat data specially in arabic with great ppt reports in arabic and english

Cons: Nothing big but always looking for enhancement

Pros: - Easy to use - Local expertise in term of Arabic Language - Real time alerts

Cons: Nothing to mention so far, maybe more user permission customization will be nice to have

Pros: So accurate in analysis my customers feelings and their language with accent

Cons: Until now can't find any things yet because it's just 2 weeks experience but i think i will not find

Pros: Easy to use, simple and real time data from twitter , facebook and instagram

Cons: Enhancement in instagram to have more data

Pros: Flexible tool to social media analysis .

Cons: More involve on social media platforms like TikTok, snapchat

Pros: Identify local Arabic dialects and ease of use

Cons: The price is slightly high for emerging companies

Pros: accurate settlements in both (Arabic & English) on real-time data

Cons: we need additional access for integration with other platforms

Pros: Easy to use and summerize whatever information you need.

Cons: Almost nothing to mention here.. its fine.

Pros: I loved the social listening tool, it can tell you alot about what people think of your brand

Cons: I didnt feel there’s anythibad about their servics.

Pros: we used lucidya to be more engaged with the customer and to know who more engaged with our pages

Cons: we love the reports of lucidya specially in arabic

Pros: it was easy to use. also very supportive during technical issues

Cons: it would be better to go to other social media platforms like TIKTOK and Snapchat

Pros: it's a great tool that helps with social media listening, brand reputation management and it lets you aware of your customers, knowing exactly what they want.

Cons: A great company, the dashboards could be enhanced

Pros: Very informative insights and impressions analysis

Cons: They could improve on social lestining to make it better in analysing how positive or negative impressions

Pros: The dashboard and how it collects data and especially how it helps in the Arabic language

Cons: not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online.

Pros: Lucidya, for me, takes social media listening analysis to a new level for companies within the region with their quite impressive Arabic language analysis, which also identifies Arabic dialects and customers' feelings. I found this to be nothing less than essential for the fast-growing market and especially local businesses cause being able to access that data in real-time and timely detect and address any concerns or needs was most helpful. The tools automated reports also provided far more than expected insights into what would be the best direction to take.

Cons: That the analysis tool is not more commonly used, as having more companies familiar with Lucidya will enable a more solid data oriented workplan.

Pros: The positive and negative segmentation was useful for my client

Cons: The visualizations need to be improved and customized to the clients' slides

Pros: The ability to make my life easier using machine learning and I feel like it’s magic. All the sentiment analysis I wanted to do is as simple as blinking.

Cons: The user experience can be enhanced significantly

Pros: It is a spectacular tool to track our brand and customer care efficiency

Cons: I hope they can expand to cover other social media portals like LinkedIn, Snapchat, etc

Pros: it provides the required data in a short period of time, which is an amazing feature

Cons: nothing to dislike about lucidya, they have very professional team and great sales support

Pros: was good in benchmarking, but need to check all numbers for a potential miscalculation.

Cons: - keywords analysis were not too bad, the presentation of information was poor . -miscalculations were a riguler problem. - long time for historical data to be gatherd.

Pros: The ability to see the overall picture of the appearance of the company on different social media networks.

Cons: Nothing Specific, everything is perfect and the support team is great.